Baldwin Bridal & Events

ake an informed decision. We hired Tiffany because she told us she had 10 years of experience in the wedding business. We trusted her, paid $2,100 in advance, and hired her for 30 days because we believed she would take the stress out of planning and allow us to enjoy our wedding day. Unfortunately, that was not our experience. Communication was one of our biggest concerns. During the 30 days leading up to our wedding, we emailed and texted Tiffany and often did not receive the assistance we needed. Five days before the wedding, I asked her to contact a vendor and was told, “I will get to it when I have time.” Four days before the wedding, we were told we needed an assistant. Two days before the wedding, she had another event and told us to text her because she was busy. We also had concerns about communication with our wedding party. One of my bridesmaids said Tiffany told her she did not care about the order of the wedding and that arranging and managing the wedding was her job. My bridesmaid also felt Tiffany did not take the time to learn their names or introduce herself. There were also unexpected fee concerns. During our first walkthrough, Tiffany said she would provide pillows for our sweetheart table, but no price was discussed. Three days before the wedding, we were told they would cost $15 each. The amount was not the issue; we felt additional charges should have been communicated when the item was first discussed. The wedding day itself was extremely stressful. Our vendors were given the wrong address, causing several to arrive at 11:00 AM instead of 12:00 PM. Tiffany told us she had contacted the vendors, but they still had incorrect information. Vendors also told us they tried to contact Tiffany but could not reach her. As a result, vendors contacted me and the groom directly to get the correct address and resolve issues we believed our coordinator should have handled. We were also upset when Tiffany told a vendor that we had only paid her for “day-of coordination,” even though we had hired her for 30 days and paid $2,100 well in advance. There was also confusion about her hours. The day before the wedding, Tiffany told us she was only being paid for eight hours and would leave at 8:00 PM. Our venue was open from 12:00 PM to 11:00 PM, which had been discussed during our walkthrough. About four days before the wedding, we were told that keeping her for the entire event would cost an additional $250. We felt this should have been communicated much earlier. After the wedding, a vendor told us they witnessed Tiffany break one of our wedding signs and say, “That is it, I quit.” We understand accidents happen, but this was never disclosed to us; we only learned about it afterward from the vendor. Several vendors also independently contacted us after the wedding to share negative experiences regarding their interactions with Tiffany, which added to our concerns about professionalism and communication. We hired a coordinator to communicate with vendors, manage the timeline, handle problems, and allow us to enjoy our wedding. Instead, we often felt like we were handling those problems ourselves. It was also upsetting to see our wedding used on Tiffany's Instagram to advertise her services when our actual experience was very different.