Basil & Bloom

more disappointing. The biggest issue was that our wedding cake was completely forgotten. You only get one wedding day, and the cake is obviously a pretty significant part of it. While they had included the cake complimentary on top of our already large catering bill, it was still promised and something we trusted them to handle. It simply never showed up. We were also charged a bussing/cleaning fee per dish, yet they left us with dirty dishes at the end of the event. Their explanation was that there wasn’t running water available because we had a ranch wedding. However, they knew from the beginning that this was a ranch wedding, and our wedding planner actually showed them where they had access to running water and even helped them with the process. Because the dishes were left dirty, we ended up receiving an additional cleaning bill from our rental vendor. Mistakes happen, and if these issues had been handled professionally afterward, this review would probably be very different. What bothered us most was the lack of accountability and what felt like a very unapologetic and unprofessional response to some pretty major mistakes. Again, the food was great, and I don't want to take that away from them. But when you're catering a wedding, you're being trusted with much more than just making good food. Forgetting the wedding cake, charging us to bus dishes that were ultimately left dirty, causing us to receive an additional rental bill, and then not making a meaningful effort to make things right afterward was extremely disappointing. Our wedding itself was incredible, but based on how these issues were handled, I unfortunately could not recommend them for an event as important as a wedding.

p beautifully. They are professionals! We had so many compliments on our food from guests! Thank you!

g over email and Melissa wrote back and confirmed that this wouldn't happen. During the day of the wedding, Melissa started to pre-set the salads and our wedding coordinator reminded Melissa that that was not wanted (twice) and Melissa went ahead and did it anyway with no explanation. That's not the biggest deal, however, and definitely doesn't explain the 1-star review. The 1-star review is because we paid for and ordered vendor meals for the photographer, DJ, and day-of-coordinator so that they would have something to eat. We wanted them to be able to eat during the reception, not after, and when the photographer asked for her meal, she was rudely told it wouldn't be provided to her until after the reception was over. The wedding coordinator reportedly asked Melissa a few times if the photographer could get her meal and again was rudely told that she would be provided with a meal after the guests were served. So even though we paid for the vendor meals, not one vendor received their meal all night. When we emailed Melissa about this asking for a refund for the vendor meals which were not provided to our vendors, she denied the refund and told us that there was "PLENTY of food provided for them". She was incredibly unprofessional all around. Aside from this drama that occurred at the wedding, the food itself was not presented very well, though did taste "okay". I definitely wouldn't have remembered the food had it not been my wedding because it was not good but wasn't bad either. Overall, given Melissa's unprofessional attitude during the wedding, her inability to literally hand the photographer a plate of food after being asked multiple times by our wedding coordinator and the photographer, pre-setting the salads despite two emails confirming the brides desire to not do so (and two verbal requests from the wedding coordinator on the day of to not pre-set the salads), and then refusing to refund us the money after the vendors did not receive any food just because she wasn't willing to give them their food until close to midnight all around deserves 0 stars, but because I can't give 0 stars, 1 will have to suffice. Would not recommend to literally anyone.