Bat City Beats

on getting the big moments right and it sounds like a lot of them went wrong here.  After talking to Aaron and from my experience at hundreds of wedding ceremonies it sounds like the Groom’s entrance song had to be replayed because no one started walking when he played it. Once the officiant comes up and makes his announcement, we start the first processional song (in this case the groom’s song) Which is what Aaron did, but the planner never sent the groom. At this point the only choice is to keep the song going (or loop it) and run to go see why no one is walking down the aisle. If He had let it go to silence it would've been even more awkward and if he had gone on to the next song it would’ve ruined the rest of the processional. Still, it’s not a great way to start the event so we are sorry it had to get off on the wrong foot like that.  As to the Mother/Daughter dance we are very sorry for that mistake. You entered it clearly in your timeline via our app and spoke about it with your DJ during the final call. Aaron informed me that he neglected to print out the timeline which is our standard policy and this likely led to the remaining mistakes. It's not acceptable for a pro DJ company to flub a special dance. So, we are recommitting to making sure every DJ has their timeline(s) printed out and goes over them with the planners prior to the ceremony, speeches and special dances. We also take responsibility for not being in a quiet spot during the final call. I will require DJs to find a quieter spot if they are in a noisy coffee shop. I often take my final calls in my parked vehicle if I happen to be out and about. A quiet and focused final call could've prevented that oversight especially as a clearer memory could've been a great back-up in a situation where our printed timeline wasn't available.  We're glad you enjoyed using Vibo to build your dance floor playlist. There is a must play tag in there to make sure certain songs will be played because we often can't play every single one. We do want DJs to read the dance floor and throw in songs they think will hit with the crowd. Usually this serves the dance floor well and keeps it packed with dancers. However, we are definitely sorry that Low got played twice. I agree with you that the biggest letdown seems to be the HOTTOGO hot dog idea. It’s great and could've been an awesome and memorable way to connect with your guests! I love it when our clients find cool and unique ways to use the DJ/MC! Thanks for coming up with this idea and calling this play! It really sucks that we fumbled the ball! Aaron specifically is great at this kind of stuff, but he didn't have his paperwork (our fault) and when the planner came up to tell him it was time she reportedly said, ‘announce that we have a late-night snack’. In my experience when you're DJing a dance floor set it can be really tough to focus on what someone is telling you in your ear and sometimes we just repeat on the mic what a planner told us to say, especially if we're in the middle of a transition and don't want to trainwreck it! I think this could've been prevented by better communication and teamwork between Aaron and the planning staff. Aaron is one of our most experienced DJs, so it’s definitely not what we would have expected — and were genuinely sorry this didn't go the way it should have. We're taking this feedback to heart and using it as a learning opportunity to make sure our systems and communication are tighter moving forward.If there’s anything we can do to make it right or support you further, please don't hesitate to reach out. Thank you so much for taking the time to share your feedback with us — we truly value your insight and appreciate the opportunity to learn and grow. Sincerely, Neema - Owner