Batavia Downs Gaming and Hotel

ay, but blue patterned carpets, 2-tone walls, and tacky gold painted scraps of metal all over the walls. When first talking to them, they talk about all these contacts they have to help get your event off the ground. After months of minimal contact and not actually being able to provide dimensions of the rooms we rented, we never actually got to find out about any of these contacts. Finding our own did not work out as we're not in the event industry, so we had to cancel our event. Batavia Downs kept 100% of the room rental fee. When I asked about a refund, they responded with their lawyer citing "no refunds" on the contract. The contract also stated it was only valid until a date several months prior. Aside from a poorly written contract and complete lack of customer service, who's first step in resolving customer issues is to send their lawyer? These guys. Make sure you agree 100% with everything in the contract as I'm sure even if we had our event there, they would find issues to charge additional penalties.