Batres Grand Venue

to checked closing times of the place and so for we rushed out after 30mins and if it wasn’t because I reminded the professional photographer about time changed my appointment at the park would’ve been a total disaster -undercooked food the chicken had pink and several of my people complain of food undercooked and raw pieces. -Waitresses taking the cake away, and when asked said cake was finished, yet brought home entirely half of my 4 tier cake. I didn’t get to tried my cake because when I came to get a piece the cake was put away. -Bartender opened and provide drinks before my schedule time then went ahead along with Marisol saying my people were demanding and asking for drinks and food. Marisol, not only lied saying she was so scared because of my 100 people asking her for food but yet, the whole time she was inside the bartender area talking and taking pictures with the bartender guy. Gladly I had my own coordinator for the day of and made it smooth for me to enjoy. She had to go find Marisol to have her closed bartending until my schedule time -Accountability not once but more than 3 times I received a reminder of NONPAYMENT when before and after the venue been payed off. When told it was paid off and we had to send them screenshots of the payments. Maggie, would say “ oh is because is in Elia’s account and didn’t see it” before sending nonpayment reminders they should checked accounts. And my Credit card was overcharged. SO MAKE SURE WHEN YOU DO BUSINESS WITH THEM YOU ARE KEEPING TRACK WITH PAYMENTS SENT. That’s my personal opinion, as professional all these should be well organized. -Organizations big red flag with that. -deposits for my day of we had rain, so therefore it forced us to go to the venue at 5, I had people from out of state and whom went to mass with us. Yet, because of the rain we did not have another place to go. About 10 people not from my party had to come in inside the venue at 5pm along with me and my party. Knowingly that this was due to the rain Elia decided not to refund us the deposit back because we used a hour before my “ rental time” so we’re is the kidness and understanding this was not due to us wanting to have those 10 people in there but because of the rain. Seriously let’s talk about being humanitarian and kind!!! I initially did not wanted this venue, yet my husband thought it was good enough, y’all trust me there’s so many more beautiful venues out there. I know this may be the only bad review, but sometimes we want to be kind and write good reviews to small companies that are barely developing to bring them customers, but they simply don’t deserve it.