I had requested a sample box for tasting of the desserts I was interested in prior to booking this vendor. We ended up ordering churro cups, macarons, and mixed berry tarts. If you... are wanting churro, I suggest going with a vendor that makes them fresh on the site, it’ll taste way better than cold/stale churros. In the sample box we received mixed berry tarts we received with fresh fruits on top, which was the main reason why we selected it for our day. I’m not sure what happened but on our wedding day, tarts were delivered but they were not the ones we had sampled. The ones that were delivered had no fresh fruits on top and looked completely different than the one we sampled. I did not see the dessert table on my wedding day but recently received my wedding photos, which is why the error was discovered. I reached out to Tara vie email about this. She admitted that she did not note what items were placed in our sample box. She also expressed that because she did not receive a missing piece of the macaron tower display, that the $200 replacement fee was waived and this can an be an “even trade” for their mistake. Tara contacted my coordinator about this missing piece while I was out of the country for my honeymoon. She never contacted me directly regarding this missing piece until I emailed her regarding her baking error. I’m not saying she’s lying but there’s no proof that this piece was missing or if this narrative is used as a cover up. She mentioned in her email that she was surprise to learn of the mistake so late but like mentioned previously, I just got my wedding photos back. There is a lot of moving parts on a wedding day and unfortunately photos are all that one had to recall details. I do not recommend working with someone who forgets what they placed in your sample box, delivers the wrong baked goods for your wedding day, and when you bring it to their attention, they try to manipulate the issue with another issue. The tone of Tara email was passive aggressive. A person is aware when they do something wrong. For a vendor with years of experience to claim that they didn’t pay attention is beyond disappointing. I felt blindsided and did not get what I hoped for. There was no resolution for this error. If I can go back, we would have booked a different vendor that’s detailed oriented, delivered the right items for their clients on the most important day, and had a better plan in place for customer satisfaction. For a high price tag, you’ll expect better execution and service, but that isn’t the case for Bavarian Cakery. 0/10 recommend.
Attached are photos of sample box and what was delivered on wedding day.