Unfortunately, our experience was disappointing overall.
Communication was great in the beginning, and the caterer was flexible and responsive throughout much of the planning proc...ess. However, there were several issues that created unnecessary stress leading up to and on our wedding day.
From the start, I communicated that we expected around 50 guests, yet the quote was based on 65 guests despite our invitation count indicating attendance would likely be under 50. While we were ultimately able to move forward, this was our first concern.
Two days before the wedding, the caterer reached out to confirm timing and indicated she believed the schedule was different than what had been discussed. We spoke by phone and thought everything had been clarified. The day before the wedding, she arrived at the venue unannounced to review the setup. Since she mentioned not liking surprises, I personally walked her through the kitchen and venue, and we again reviewed the timeline in detail: 4:30 ceremony, 5:00 cocktail hour, and dinner service at 6:30.
On the wedding day, she texted that she would arrive between 4:30 and 5:00. By approximately 5:30, she had still not arrived, and members of our wedding party were asking for an ETA. The response we received referenced the timing confusion and felt unnecessarily confrontational given that we had confirmed the schedule multiple times beforehand. Ultimately, she did not arrive until around 6:00, after guests had already arrived and were expecting hors d’oeuvres during cocktail hour.
I was also surprised by comments made during the planning process indicating that she was not making money on our event. As a client, that is not something I expected to hear, and it left me feeling uncomfortable.
Finally, the food itself did not meet our expectations. One of the reasons we chose this menu was to share Maine lobster with family traveling from Illinois, and unfortunately the overall feedback from our guests was disappointing.
Additionally, after the event we were informed that leftovers had been placed in the refrigerator for us. However, when we went to retrieve them, we were unable to locate any leftovers. This left us unsure of what happened to them, as we had been told they were saved.
While there were positive moments in the early planning process, the overall experience on and around the wedding day left us feeling let down.