I came home with my dress and immediately put it in the back of the closet in the spare bedroom. I didn’t look at it again until I was ready to take it to get the buttons reinforced. You can imagine my horror when I pulled out the dress and the... beads that were once gold had turned black. It was every gold bead from the top to the bottom. I immediately called Bearer of the Bling because I was at a loss, i had no idea what to do.
I explained the entire situation to them and in return i got a “not my problem” attitude. I was told, while she chuckled, “we don’t insure our dresses, so I don’t know what you want me to do about it”. We finally came up with some sort of game plan moving forward.
The more I corresponded with the shop, the better i was starting to feel about the situation. I was told that no matter what, they would get me in another dress for no more than $300.
When we showed up for my appointment and there was no one else in the store at all, which was odd. When I took my dress we previously purchased, they immediately went on the defensive. They wouldn’t let my family or I get a word out. Both women were very aggressive and accusatory. They were trying to relinquish every possible responsibility they had to the dress. They came up with every possible situation that could’ve happened, down to accusing my 2 year old nephew of coloring on it and my mom lying to me and getting it dry cleaned behind my back. They treated my family and I like we were the scum of the earth. I have NEVER in my life been treated so terribly and rudely; we were basically called liars, they said “come on guys, we know you did something. Just tell us what happened”. I mean, they told me to cut the black beads off the dress and said it would still look fine, but to them it was “unsellable”.
My family and I would have no problem owning up to doing something by mistake that had caused this horrible situation. But we didn’t do anything to this dress, it sat in a closet for 3 months.
When we finally went into the fitting room, I was put in the cheapest, most dated dresses they had in the store. Everything she brought in the room was the complete opposite of what I asked for. The only things I said I didn’t want was strapless and poofy princess dress, and that’s what got brought in for me to try on. I was frustrated to the point of tears, my mom was crying from seeing how upset I was. My mom finally just offered to pay more money, and their attitude completely changed. My mom ended up paying well over $500 for another dress for me. Before we left, they said they would keep my first dress to try to sell it. Later, when i messaged her asking if they had sold it she said she had no idea why it was left there.
Also, when I had my dress altered we were told we had to pay upfront. I had never heard of that but we went along with it. But when we went in for my final fitting there were several dresses hanging in the room with unpaid invoices. So they lied to our faces about that.
Needless to say, this company does not stand by their word. If you ever have an issue, they will treat you terribly. They completely ruined my entire bridal experience. I wouldn’t send my worst enemy to get a dress here. No one deserves to be treated the way we were, period, no matter the circumstance.