I am so sorry to be writing this review and I know it is among a majority of 5-star reviews so it seems out of place, but let me just say, I was very very very disappointed all around with this place.
First of all, working on getting a quote f...rom them was not a pleasant experience. It takes a long time for them to get back to you which can be very stressful for a bride planning a wedding. I first submitted for a quote in February and didn't hear back until a month and a half later (our wedding was in September so I really wanted to lock down our date!). To sum it up, making changes to the services we wanted was really frustrating because the administrative department kept listing the wrong wedding date on our contract, not attaching the contract to emails, listing the wrong services, etc. Little speed bumps like this began to make me worry that this company is not professional, and I considered going elsewhere. But the reviews on the actual work were so good that I remained hopeful!
The disorganization wouldn't have mattered if I loved the work they did on my girls and I. I had my trial 2 months before the wedding (which cost me a significant amount of money and was not included in the bridal package). What I wanted really wasn't anything super special or complicated, just a low messy bun with pieces hanging out. At the end of the trial I was so disappointed with what it looked like. I explained that it looked nothing like the picture I showed her and that it was too high up and tight. She took some notes on what I wanted different so she could remember for the wedding, however, she did not offer to adjust or fix it a little to ease my mind. So the whole time leading up to the wedding, I wasn't even 100% sure my stylist knew how to give me the style I wanted but I tried to be hopeful because, like I said, it really wasn’t anything over the top.
On the wedding day, the other girls and the moms went before me. 3/8 of them were actually happy with their hair. The other 5 looked nothing like what they wanted, and my mom's updo was noticeably lopsided. When it was my turn, I asked if she needed to see the picture again from 2 months ago, and she responded with, "no, I don't need to see it, I remember." So I thought she had a plan. As I was reminding her of what I wanted from the trial, she seemed to understand and remember what we had talked about previously. After about an hour of her working on it, I looked in the mirror and was shocked at how far off it was. She was doing the same thing she did at the trial and I started freaking out. When she was finished and showed me the back I was literally horrified at how not even close it was to what I wanted :( I explained to her that it was too high and tight back and how I wanted it low, messy and loose, to which she responded with "I don't know, you just have so much hair." She tried to adjust some pieces but it really didn't help as it was anchored wrong from the start. I am soooooo upset with how this looked. My husband still thought it looked nice, but I just could not get over how different it was from what I wanted, and how much we were charged for this service. I honestly regret using this group and I should have just looked up a tutorial on YouTube. I feel bad insulting someone's work, however, what I wanted truly was not anything extreme and should have been VERY achievable for a bridal hairstylist of that price to do. Be cautious if you use this group.