Hair, Beauty, Bridal
AWARD WINNER (8X)
Thanks to recommendations from couples on The Knot
Owner Melissa Scott of Beauty Collective is an award winning master stylist and educator who has been in the beauty industry for 15 years. Melissa offers full salon services and dedicates her talents to Bridal Styling. She is a well respected Hair Stylist in the Wedding industry as well as in the beauty world.
Beauty Collective is team of independent stylists that love everything bridal! We have all levels of stylists that train and complete education together and all have unique, creative styles. We offer onsite services as well as services in salon in Wakefield,Ma. For more information on our stylists, visit our website at Beautycollective.net!
Woman-owned Business
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Beauty
Beauty Group Bookings
Hair Stylists
Hair Trials Available
On-Site Hair & Makeup
Tanning
Spray Tan
Awards and Affiliations
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Reviews
5.0
out of 5.0104 reviews
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Review Summary
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Beauty Collective receives glowing reviews for their exceptional hair and makeup services for weddings. Melissa and her team are praised for their professionalism, organization, and talent. Reviewers highlight their ability to create stunning and long-lasting hairstyles, as well as natural and flawless makeup looks. Clients appreciate the team's flexibility, responsiveness, and attention to detail throughout the planning process and on the wedding day, making Beauty Collective a highly recommended choice for bridal beauty needs.Review photos
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Alexandria L
5.0
1/28/2025
The beauty collective was incredibly organized and easy to work with. With all the stress of planning I truly did not need to think about anything while working with them. They have transparent pricing packages and flexible options. Melissa was extremely attentive and responsive. Bri made me feel like such a princess for my trial and on the day of. She was so fun and easy to be around. I felt like a friend was doing my hair! My hair held the entire day and even the next day.
I highly recommend.
Annie S
5.0
1/22/2025
If you are looking for hair and makeup for your wedding look no further. Beauty Collective was one of the best vendor decisions I made. Melissa the owner is extremely organized and easy to work with. My makeup artist Chelsea did such an incredible job on myself and all my girls. I am not a makeup girlie at all but she made me look natural and glam all at the same time. Brianna perfected every look that my bridesmaids had requested and our hair stayed all day even in the wind! They were also such a pleasure to have in the bridal suite the morning of the wedding. I highly recommend them.
Any questions?
Gina D
5.0
11/20/2024
I can't recommend Melissa and the team at Beauty Collective enough. Melissa was absolutely amazing to work with. During my hair trial, Melissa worked with me to try a few different variations of my desired hairstyle, and helped me pick out extensions that matched my hair perfectly. On the day of the wedding, she was prompt and was able to complete hairstyles quickly and efficiently. We reviewed my trial and my hopes for the day of hairstyle, and she was able to give me exactly what I was hoping for! She was so great to work with and was flexible, and everyone loved their hair. I can't thank her enough!
Natalie C
5.0
11/15/2024
Jami was amazing!! She was so easy to work with, so helpful through the whole wedding and trial process and flexible for a very indecisive bridal party. She made what I can only describe as magic happen with my very thin hair. From the moms to the bridesmaids everyone’s styles looked amazing and lasted all the way through the dance floor! Absolutely recommend Jami!
Allison M
5.0
11/14/2024
Definitely hire Melissa and the beauty collective team for your wedding!! Melissa was great to work with for the entire booking and planning process. I absolutely loved getting to visit her salon for my trial and felt so excited to see the hair come to life for my wedding day. Melissa and Marissa completed 10 hairstyles for my wedding so quickly and they were all stunning and unique. I would highly recommend working with Melissa and Beauty Collective!!
Kate S
5.0
11/12/2024
Absolutely hire the Beauty Collective for your wedding!! I am so grateful that I did! Melissa was amazing to work with - very organized and professional. She helped me out with our wedding day timeline, scheduling my hair and makeup trial months in advance, and answered all of my questions! And special thanks to Jami for my hair - she is EXTREMELY talented! Our wedding day was windy and my hair stayed perfectly in place the entire day and night. Also special shout out to Rachel as my makeup artist! She was SO amazing and perfected my vision of a “natural glow” bridal glam. My wedding party looked so beautiful with their hair and makeup as well! Thank you beauty collective for everything!!!
Nicole C
5.0
10/31/2024
I got my bridal hair and makeup done with beauty collective ( by Sam & Rachel) and I could not be happier with my experience! I got so many compliments and my makeup photographed so well and stayed on all night! Melissa the owner was really easy to work with and she scheduled my appointments just how I needed them. They are very organized and professional, I felt confident trusting them with my beauty needs!
Stephanie V
5.0
10/23/2024
If you are from Massachusetts or the surrounding areas, Beauty Collective is the BEST of the best for hair. I had the owner Melissa for my wedding welcome party, as well as my wedding day and I truly could not recommend her more. My hair turned out even better than I could have imagined and she was beyond kind and sweet. Jami did my hair for my rehearsal and wow... it was amazing. Could not thank the Beauty Collective enough for adding such a positive light to our wedding weekend. 10/10 recommend!
Samantha N
5.0
10/21/2024
Melissa was my hairstylist for the wedding and she was SO great! From beginning to end, she was so professional and quickly responsive/helpful for any questions I had. Seriously, Beauty Collective was the easiest of my vendors to communicate/work with. I wanted something a bit different than typical bridal hair for my day and Melissa was more than game to make it work. She was also really great with all of my bridesmaids/my mom on the day of the wedding. Everyone was really happy with their hair and it lasted the entire night!! Highly, highly recommend Beauty Collective's hair services!!
Ava S
5.0
9/29/2024
The Beauty Collective was great to work with. Melissa was able to match us with a makeup artist that was able to do a trial before the wedding, and handle makeup for seven individuals day of, with very different skin types and tones. Janelle was lovely to work with, and would highly recommend her and the Beauty Collective if you're getting married in New England!
Amanda B
4.0
9/25/2024
I hired the Beauty Collective team for my wedding on September 21, 2024. I had Ashley as my makeup artist for myself (Bride), 4 bridesmaids, and both MOB & MOG. She was on time, attentive to our requests and each person that left her chair looked fantastic. We had Marisa as our hairstylist for myself, 4 bridesmaids, and MOB. We ended up finishing hair and touch ups earlier than expected. Unfortunately my hair clip did end up sliding down my hair before dinner even started and I had to have it removed. Marisa did have quite a few clips so luckily it held on through the portraits and ceremony. One bridesmaids hair did fall out before we got to the venue. Luckily the others were able to figure out a way to re-pin it to stay put.
Michaela M
5.0
9/24/2024
Melissa and her team are the best. Melissa is clearly confident in her skills and knowledge and is a well organized business owner. As soon as I met her for my trial I knew I was in good hands. She tried multiple styles during my trial and talked me through each step in the process and how it would differ from day of. I have a lot of wavy hair that is very thick and usually people struggle taming it, Melissa did an amazing job. When we booked her, she was able to tell me how much square footage her and the other stylist would need to comfortably work, it was so helpful for planning day of.
On the morning of our wedding, Melissa was calm, timely and efficient, every single persons hair looked amazing -- including mine. I felt so relaxed knowing she would make sure my hair/ veil was perfect/ My hair lasted from 8am through the end of our after party at 1am and looked amazing. My hair was so intact I was even able to wear in the next day at our beach party.
Victoria G
5.0
9/14/2024
Melissa at Beauty Collective was amazing to work with! I used her for my wedding, I've never felt that beautiful and had so many compliments on my hair style. She did exactly what I asked for the hair trial, and listened to suggestions on the day of the wedding to make my hair look good but also so that I could dance and not have hair getting in the way all night. The bridesmaids and my mother also felt so beautiful. They were asking for her contact information later so they could use Melissa again for future events! Melissa was so sweet, she made me feel so calm on my wedding day. I would highly recommend her!
Sarah S
5.0
9/03/2024
I can’t recommend the Beauty Collective bridal team enough! I had 14 other girls getting ready with me on my wedding day. The hair and makeup team made the getting ready environment so calm and seamless for everyone and they were all so professional. We never felt rushed by them and they were able to do exactly what everyone asked for. It is rare when you have 15 girls all love their hair and makeup when it is done professionally for a wedding but everyone truly did. We all got so many compliments. Rachel did my makeup and Taylor did my hair. Both came out better than I ever imagined. Thank you Beauty Collective team!
Chelsea G
5.0
7/30/2024
Jami was an absolute joy to work with! She really took her time and was able to create three different looks during my trial. The morning of the wedding Jami provided a very calm atmosphere and I never felt rushed. She nailed my look! She's such a genuine and kind person. I would use Jami again in a heartbeat for any future events!
Caroline F
5.0
6/29/2024
I loved working with Brianna! I was the only one getting my hair done (which was one of the big initial things that drew me to Beauty Collective; there aren’t a lot of places that are willing to travel to do only the bride’s hair), and I really wanted it to be a chill start to the morning before my wedding party joined me. It went great—it was nice and relaxing, and my hair came out well. Brianna also did a great job implementing my feedback from my trial! Great experience overall.
Sara R
5.0
1/11/2024
Sam D did my hair for the wedding and she was incredible! Everyone loved both my hair and the bridesmaids. She also did multiple looks during my trial to make sure it came out exactly as I was picturing. Melissa was so easy to work with to schedule the trial and last minute changes to the getting ready schedule. I also got a spray tan at the salon, which I had never gotten before and it turned out so natural. Highly recommend the beauty collective!!!
Noelle D
5.0
1/05/2024
Melissa was amazing to work with. Professional, flexible and so talented! I naturally have very curly hair and was worried about finding a stylist that could work with my hair and keep away the frizz for my wedding day. Melissa beyond delivered and was so patient and helpful throughout my ma t hair trials and helping me decide on a style. Her and her team were so quick and effect day of and we finished ahead of schedule. Thank you!!!
Shannon B
5.0
10/29/2023
Melissa did my hair for my wedding and it was absolutely perfect. She made my hair dreams come true and it turned out even better than my inspiration pictures. I received endless compliments and she made me feel so confident on my wedding day! She is efficient, professional and knowledgable about both updos and down styles and everyone was happy with their styles.
Stephanie M
5.0
10/25/2023
OUTSTANDING!!
I booked my bridal hair with Melissa, and she is amazing!
At my trial she was so easy to talk to and she was happy to try multiple styles until we got the look I fell in love with!
On the day of the wedding, she was so efficient we actually got done early! Leaving me and my bridesmaids with time to relax and enjoy our lunch before getting into our dresses.
Everyone's hair was stunning, and lasted through the entire (very windy) day!
I cannot recommend Melissa and Beauty Collective enough!
Haley J
5.0
10/08/2023
Sam R did our Makeup and Sammy D did our hair for my wedding day, and they both did an amazing job! The group getting hair and makeup included myself, my mom, and my 3 bridesmaids. They each listened to our requests and followed through with a beautiful job. I would love to highlight a few ways they each went above and beyond. Sam R applied false eyelashes using adhesive I brought for sensitive eyes. She was also willing to learn and try other products I bought to our trial and was very reassuring to me that we would figure out a solution for the false lashes with sensitive eyes- I had no issues with my sensitive eyes all night! Sammy D was able to make an adjustment from my trial hair on the wedding day, and nailed it on the first shot! She also beautifully placed baby's breath within my hair. Melissa was great to work with and very professional, I highly recommend the Beauty Collective!
Kate R
5.0
9/28/2023
I would highly recommend Melissa and her Beauty Collective team for your big event. Melissa is professional and attentive to your needs and so easy to work with. Jamie did my wedding hair and I absolutely loved it. She is beyond talented. At my hair trial I showed her 2 pictures from Pinterest for inspiration, and she just ran with it. I loved my own hair more than the photos I showed her. My bridesmaids and wedding party also LOVED their hair styles. I can't recommend Melissa and Jamie enough!
Cassi A
5.0
9/19/2023
I worked with Melissa for my wedding in August 2023. Melissa is wonderful. I felt so beautiful on my wedding day and my hair was perfect. I have particularly challenging hair - curly, but can be blown out. Frizz is a concern and especially since I was getting married in the summer I was worried about how it would stay. Melissa addressed all of my concerns, gave me advice on styles that would work, and nailed it. Melissa and her second stylist got myself, mom, sister, sister in law and 7 bridesmaids ready, finishing EARLY. no stress, calm, wonderful experience for getting ready! Melissa also connected me with her spray tan specialist, Kelly. My spray tan was flawless and so natural. I absolutely recommend working with Melissa.
Jillian W
5.0
9/06/2023
You neeeed to book Cleveland Beauty Collective for all your beauty/makeup/hair needs! I worked with Chrissy to book everything for my wedding and she was such an absolute dream to work with. She was responsive, flexible, answered any questions I had with such care and was so insightful and knowledgeable when it came to timelines and making everything run smoothly leading up to the day of. She was also so helpful when it came to working around my schedule for setting up my makeup and hair trials since I live in Chicago and had to travel into town to make things work. Not only was she a treat to work with leading up to our wedding but on the day of she made everyone feel so beautiful! Her demeanor and approach to not only organizing the day but also her actual work when it came to makeup was so effortlessly calming! I can't say enough about both her and her entire team! Thank you for everything!!! <3
Courtney D
5.0
8/28/2023
I worked with Melissa for my 6/10 wedding, and she was incredible! For the whole planning process, Melissa and her team were incredibly patient, kind, and easy to work with. She paid great attention to detail, and I could not have been happier with how my hair came out.
Helene W
5.0
8/27/2023
Melissa was so phenomenal. She is a creative visionary but also such a good listener. Not only did my hair look amazing and hold through some very intense dancing, but it continued to photograph well all night long. All my bridesmaids plus my mom and MIL also looked incredible. People continue to see my wedding photos and ask me how it held so well and I just say “Melissa”.
Hannah M
5.0
7/31/2023
I worked with Melissa for my wedding and she did an AMAZING job making the photos I showed come to real life with my hair. It was perfect and everything I asked for. She was also extremely helpful throughout the planning process and created a detailed timeline for all the girls getting their hair done that morning. She was so fun to have with us all morning getting ready, and I cannot recommend booking her enough.
Lauren H
5.0
7/19/2023
I loved working with Melissa on my wedding day. She truly helped my vision come to life and she DELIVERED!! I was thrilled with the way my hair turned out. It started to rain during my
Ceremony, but my hair held up all night. Melissa was professional, friendly and incredibly talented! Thanks again Melissa !!
Cate H
5.0
6/27/2023
The team at the Beauty Collective was amazing. Melissa was extremely responsive to all of my questions. We were able to hammer out the day of details quickly and efficiently. She was really easy and great to work with. I had Jami as my hair stylist and Ashley as my make up artist. Between the trial and my wedding I changed my mind about my look and both were great about the day of change. Jami did not only my hair but my five bridesmaids, mom, and mother in law. Everyone looked great and their hair lasted all night. Ashley did an amazing job on my makeup - I went for a very natural look and it was perfect! She also did one of my bridesmaids, mom, and mother in law - everyone looked amazing. I would highly recommend working with this team. It was one of the easiest parts of wedding planning because everyone was so great to work with.
Erica L
5.0
6/05/2023
I had a trial with Melissa over a year before my wedding, so by the time the day came, I had a different vision of how I wanted my hair to look. Melissa was very flexible with changing my look and knew exactly what I wanted, even though I had a hard time explaining it! All of my bridesmaids hair came out beautiful as well.
Leading up to the wedding, Melissa was very responsive with all of my questions and made sure that everyone would be ready based off of my timeline.
Sienna C
5.0
3/25/2023
I had a wonderful experience with Beauty Collective for my wedding in March 2023. Melissa was extremely responsive to all my communication and was a great help to me on short notice. I worked with Samantha for both my hair and make up on my wedding day. I'd never had professional make up done before and was nervous, but she exceeded my expectations for both my trial and wedding day. It was a pleasure working with Melissa and Samantha both and will definitely recommend to others!
Rachael J
5.0
3/23/2023
Melissa & Rachel were a dream come true. The duo traveled to The Berkshires for my three day wedding. We had three days of hair + makeup and each look was so different. They nailed each one! From an edgy chic pony tail to a French ballerina look... The team is beyond professional, personal and I enjoyed my 6am coffee chatting with the girls. My bridesmaids were obsessed. One who has difficult hair said she never has felt so beautiful or looked more confident.... in her... LIFE. Bravo!!! If you don't hire them you are making a mistake.
Katherine P
5.0
12/14/2022
I got married on October 1, 2022. Jami did my hair as well as 6 bridesmaids and my mother all on her own!! The hairstyles she created were absolutely beautiful. Jami was so kind and calm and it was exactly what I needed the morning of such an emotion filled day. My hair looked flawless throughout my wedding and made it through two after parties! Jami helped me with my veil and provided touch ups as needed until the moment I left for the church. Thank you so much, Jami! Melissa helped coordinate everything from start to finish and it couldn’t have been a more seamless process. Melissa was very reliable and responsive. Thank you, Beauty Collective!
Katherine M
5.0
11/20/2022
I am very happy I splurged on this service! What a great team.
Jenni P
5.0
11/19/2022
I have never felt more beautiful! Melissa Scott, Kristen, and the Beauty Collective Team did the absolute best job and I cannot thank or recommend them enough! I am not someone who wears a lot of make-up or does anything with my hair other than a messy bun. When I first connected with Melissa and Kristen for my hair and make-up trial, they made me feel at ease that my make-up and hair will just be an extension of ME. I left the hair/make-up trial feeling great and excited for my wedding day. In the morning, Melissa and her team showed up to my parent's house with everything and set up shop- it felt like we were in the Beauty Collective Studio. They had such a rhythm and schedule that any stress I had about our short time-line went out the window. They did hair and makeup on 9 girls in about 3 hours! The personalized touch and attention to detail made everyone get up from the chairs feeling their absolute best! That morning, I asked Melissa if she could change my hair slightly from the wedding trial, and she was able to make those changes no problem. I was so calm all morning, and it truly was because of the amazing Beauty Collective Team!
Again, I cannot recommend the Beauty Collective Team more! Not only are they so professional and talented, they are kind and just great people! I cannot think of anyone else I’d want with me on the wedding morning. Thank you Melissa Scott and the whole Beauty Collective Team!!
xoxox, Jenni Freehling
Allison H
5.0
11/16/2022
I truly enjoyed working with Melissa and the Beauty Collective team for my September 2022 wedding in Rehoboth, MA. Melissa, Kristen, and Lauren did hair and makeup for my crew of five bridesmaids, two moms, and the bride - after they were done with us, everybody looked and felt gorgeous!
The planning process was very easy. Melissa answered all of my questions over phone and email and we were able to figure out a plan that worked with the timing of the day. When I visited the salon for my trial, I worked with Melissa and Kristen to identify a couple of options based on my vision, dress, and the accessories I wanted to wear.
On the day of the wedding, the team stuck to the schedule and got everybody’s hair and makeup done very efficiently. They arrived at the venue with all their supplies on time, and I was never stressed that we weren’t going to be done in time for photos - it was all a very relaxed and fun atmosphere! Melissa, Kristen, and Lauren worked with each person to figure out what they wanted for their hair and makeup and executed exactly what each person wanted.
The looks photographed super well and lasted through a day and night of drinking and dancing in the late summer heat. My naturally curly hair did not frizz, even though it was quite humid outside! All in all, we had an awesome experience with the Beauty Collective team and would highly, highly recommend them to anybody planning their wedding!
Brianna K
5.0
11/14/2022
I was nervous about finding someone to do my hair on my wedding day- because my mom is a hair stylist and typically the only person I trusted. All of those nerves melted away when I met with Melissa the first time. She was so open to all of my ideas, never pushy- informative and gave me all of my options before letting me choose. We added extensions- something I've never done before- and she never made me feel like any question was silly. On wedding day - every single one of my bridesmaids LOVED their hair - a rarity - and they all looked unique and like themselves. I changed the style I wanted a few times & only finalized the week before the wedding- Melissa was flexible, kind and made sure I didn't have a hair out of place. Could not recommend more. She was lovely in every way.
Nicole G
5.0
10/08/2022
I am so happy I booked Crystal for my wedding! I loved my hair and the way it looked in photos, and all my bridesmaids looked gorgeous as well. Crystal was so fun and laid back - ideal for a wedding morning. Highly recommend Crystal and the Beauty Collective!
Celina A
5.0
9/28/2022
Melissa did my hair for my wedding day and I’m still in awe at how amazing it turned out—beyond my inspiration photos. I appreciated that Melissa was honest with me on expectations versus reality. However, I can’t stress enough how she took my hair to the next level. In addition, Rachel did my bridal makeup. I’m not someone who wears a lot of makeup on a daily basis and Rachel did a great job of giving me the perfect level of glam. Both team members did a great job of talking with me during the trial and made sure the vision I wanted was achieved (hair/makeup trial is a must). And even checked in with me after the trial for any notes or feedback on what to change for the day of the wedding. I highly recommend the Beauty Collective team for your next wedding or any occasion. Bottom line, Melissa and Rachel made me feel beautiful and confident for my wedding day.
Kristen L
5.0
9/27/2022
Melissa was incredible to work with! I have had very curly coarse hair my entire life that I started getting chemically straightened at 16. Needless to say, I have always been self conscious about my hair and how it looks. Regardless though, I knew I wanted to have something done to it for my wedding day. Melissa listened to what I wanted, and ended up creating an amazing hairstyle that was exactly what I wanted. My mom got her hair done and it looked incredible, as well as my maid of honors style. The MOH showed Melissa a picture of what she wanted and Melissa created something even more amazing than the photo. She helped put in my veil, and waited until we were all 100% satisfied with our hair. She worked well with my photographer and went with the flow of the day, allowing us all to relax. On top of being talented, Melissa is just so so nice and such a kind person. She showed up prepared and didn’t rush one bit. I would 1000% hire her time and time again if I had the opportunity!
Rachel G
5.0
9/20/2022
The beauty collective was perfect for my wedding day. Both Melissa and Sam did an incredible job at making my hair and make up vision come to light with giving me a natural, yet glam feel. They were punctual, responsive, and also just had a general calming energy while I was getting ready. They worked well with my bridal party (accommodating all skin tones and hair types) and the moms to truly made everyone feel beautiful. Would highly recommend to any bride or bridal party!
Jocelyn F
5.0
8/21/2022
Melissa and her team were absolutely amazing! They came exactly on time and brought all of the supplies they needed. They kept to our schedule and even finished with time for touchups. Everyone looked absolutely amazing! Even when I changed my wedding hair style last minute, Melissa was flexible and made me look perfect for my day! She gave great advice and just made each of our hair visions come true! I could not have asked for a better hair stylist for my wedding day!
Jacqueline M
5.0
8/20/2022
Jacqueline C
Ashleigh C
5.0
6/24/2022
I am so grateful that I was able to have Melissa and her amazing team do me and my wedding party's hair and makeup! I have had this team do my hair and makeup before and that is when I knew I needed them on my wedding day. Melissa went above and beyond to make sure my day was so special and knew everything I wanted without even having to tell her. Melissa is flexible and communicative. Kristen did my makeup and I could not have been more pleased with how it came out! Jacki did such an amazing job on my bridesmaids as well and so did Sam with their makeup! You can tell they are passionate about hair and makeup just by looking at their talent! Thank you ladies so much for making my day so special and making me and all my girls feel so beautiful and special!
Rachel J
5.0
6/14/2022
Melissa did my wedding day hair at the Seaport Hotel and I am so pleased with deciding to go with her. She brought my vision to life and I felt so beautiful. I could not have been happier with my hair—it was perfect!
Athena P
5.0
3/01/2022
Working with Melissa and her team has been a dream. From the start, Melissa was SO responsive to my emails and phone calls and as a Type A person who panics if I’m waiting around for people, I never had to wait and wonder what was happening with HMU. When it comes to the skills Melissa and her team have, it’s top notch. I had Melissa doing my hair and Kristen for make up on my wedding day and they DELIVERED. I’ve never received so many compliments and have never felt so confident or beautiful (both after the trial and on my wedding day). They were also extremely prompt on the day of the wedding, worked super efficiently (but not rushing), and are all super easygoing and easy to talk to which made the getting ready process so much more enjoyable.
This wedding was delayed because of Covid 3 times and I used Melissa and her team for my civil ceremony back in 2020, my bridal shower, my “big” wedding now in 2022, and my sister-in-law is using the crew for her wedding in October. If that doesn’t speak to how much I trust in her team I don’t know what does! If you’re a bride looking for HMU look no further!!
Alexa D
3.0
11/21/2021
I worked with Melissa Scott's services for my wedding. I give them 5 stars for how they did my hair but 3 stars from the customer service side.
Melissa ended up being booked on my wedding date yet assigned me to Nicole Greco. Nicole was so responsive to emails, so kind, and very talented! She did a trial for my mom and I and did such an amazing job! Nicole ended having COVID for my wedding, so Nicole and Melissa worked hard together to find me a backup. They found Meaghan from Epic Beauty and she did such an excellent job! I absolutely loved the work she did for myself, mom and bridesmaids! Everything went seamlessly and we all looked beautiful!
While Melissa works with such a talented team, I found her customer facing skills to be lacking. For example, I was a COVID bride who had to push back my wedding a full year and she was my only vendor who re-charged me a deposit fee to hold my new 2021 date. All my other vendors transferred my deposit holding my 2020 date to my new date in 2021 since it was a global pandemic and out of my control. Also, in my experience when researching hair vendors, I found other hair vendors gave me a 24-48 hour soft hold on my wedding date when I inquired about using their services for my wedding day. Melissa actually didn’t do this – I was told she was available for my wedding date and did receive a contract, but she had also sent a contract to another bride for the same date, and I wasn’t aware this was how the process worked or how long she had been conversing with this other bride. Melissa sent me the contract for my date and asked for a time to connect via phone, and I answered almost instantaneously because I did not want to lose the date. This was quite stressful for me. I was confused why she sent me a contract if she was already working with another bride on the same date. Long story short, my date was actually taken. That being said, Melissa reached out to Nicole Greco to accommodate my date and Nicole was free, so I did partner with her. However, I found this to be overall stressful and not great business etiquette.
Vendor response 11/23/2021
Hello Alexa,
We are so happy you absolutely loved your hair for yourself and your loved on...
es on your wedding day. We aim to offer an exceptional experience and strive for your big day to go seamlessly, and we are so happy it did!
Regarding our customer service skills, we take pride in presenting a professional experience and are devoted to our customers. Concerning your experience, the policies we have in place are there to protect our business and keep our business in order. Although you might disagree with our policies, you did sign the contract willingly which stated the deposit is non-refundable and non transferable under any condition. Covid was a difficult time for everybody, causing people and business to suffer greatly. Our small business was one of many that was negatively impacted due to the cancellation of weddings and shutdown of our salon. I am not complaining and searching for sympathy for our business, but just shining light on how much the pandemic impacted everybody involved. Due to the pandemic, we had over 100 weddings rescheduled, and waived all final balances for parties that were directly affected by the governor mandated shut down. We spent endless hours on phones calls,emails,rewriting contracts and rescheduling customers and making sure our brides had exceptional customer service. We were able to reschedule over 95% of brides booked with us. We also offered all 2019/2020 brides to stay at the same rate, even if postponed to the following year. Regarding soft holds, as a business we decide not to offer them due to the fact that we receive an abundant amount of inquiries, which in most cases are over 300 per year. Because of the rescheduling situation, I found a replacement for you, Nicole, who is an exceptional bridal stylist and you were extremely happy with her work. Unfortunately, she was unexpectedly unable to be there on your day, and I worked very hard to find you a stylist up to my caliber to fit your needs in the little time. I worked extremely hard to make sure your big day went as smooth as possible and to me that is reflecting great customer service skills. I feel as though your reasoning is unfair towards my customer service, and business etiquette. It seems like you are more against my policies rather than customer service. You knew our policies before booking with us and were fully aware of how we operate as a business. You decided to still go forward with us, and articulated above how happy you were with your hair services that day. To come back after that and write a negative review on our customer service seems unfair considering all the hard work we put in towards your day. With that being said, we are so happy you loved your hair and looked beautiful on your big day. We wish you the best and congratulations again!
Audra P
5.0
11/02/2021
I loved working with Melissa and her team! The scheduling process was very streamlined and her team always responded promptly. The day-of, Melissa arrived early and finished early! She made each lady feel beautiful and I'm so happy I chose her for myself and my bridesmaids. I would happily recommend Melissa to any bride!
Annalisa T
5.0
10/21/2021
Melissa is the absolute best! I’ve been working with her throughout our wedding journey, and not only did she make sure my hair was flawless on the day of, but she stuck by me through the process to help prepare my hair with products and cuts along the way. Her work far exceeded my expectations, and I’ll continue to use her as my regular hair stylist!
Lauren S
5.0
10/14/2021
Melissa and her team are true professionals. They asked the right questions, listened to our needs, arrived early and stayed ahead of schedule on the day of my wedding. If you are looking for the best hair & makeup for you/your bridesmaids on your wedding day, I would absolutely recommend The Beauty Collective. These ladies are so talent at what they do. Thank you Melissa, Kristen, and team! We all loved our hair and makeup.
Leigh J
5.0
9/21/2021
Melissa and her assistant Crystal were fantastic! I booked Melissa almost a year in advance for my September 2021 wedding. She was always very responsive throughout and easy to book a trial with. I changed my mind a bunch of times about what I wanted my look to be - and on the day of, Melissa knocked it out of the park! She gave me a wavy, beachy half up style that went perfectly with my dress and overall look. She even suggested a hairpiece that I purchased at her salon. She styled all of bridesmaids promptly, and finished way ahead of schedule! I would recommend Melissa to any bride.
Lindsey P
5.0
9/20/2021
Not even 24 hours from our wedding and I had to review because they were THAT AMAZING!!!
Melissa, Kristen, Jacqui and Samantha were so efficient at getting my large bridal party ready on time and feeling so beautiful! They were personable and fun to hang with all morning !
I would recommend them to anyone for their special day! Thank you again!!!
Kara H
5.0
9/17/2021
I am SO happy I booked my hair for myself and my bridal party for my wedding through Melissa Scott!! I contracted with Melissa and was lucky enough to have Melissa and Nicole Greco do our hair. We all looked absolutely gorgeous. I am so happy with the service, professionalism, and quality of work. I would 100% recommend these talented ladies to anyone!!
Kaylin O
5.0
9/15/2021
Melissa & Crystal are absolute PRO's! They were so easy to work with, communication was on point and they were such a great addition to my wedding day. All of my girls hairstyles were absolutely stunning and these two kept right on schedule to ensure we were all ready to go by the time my limo arrived!
I didn't really know what I wanted my wedding hair to look like and Melissa had some great ideas during my hair trial and gave me a couple of options to choose from, which I loved! She knew exactly what I was looking for and my hair did not budge or frizz the entire night!!
I can't say enough good things about this team - 12/10 stars in my book!
Alessia S
5.0
9/08/2021
Crystal and Kristen are the BEST. I received so many compliments on my hair and make up that day. My bridesmaids and mom also loved what they did which made it that much better! They were super fun to be with and I can't thank them enough!
Rachel W
5.0
9/07/2021
Melissa and her team are truly the best! They not only treated me (the bride) like royalty, but all my bridesmaids and family members as well! Everyone's hair stayed put through much dancing, and we got so many compliments how beautiful it all came out! Couldn't recommend more!
Jennifer M
5.0
8/17/2021
Melissa was a pleasure to work with. I came in showing her the style I was looking for and she nailed it. She was just the sweetest most down time earth stylist to work with. Her talent and professionalism was spot on and she promised me my hair wouldn’t move as we were outside for the ceremony and she didn’t lie. I’m so glad I found Melissa and I will absolutely continue to visit her salon going forward for routine hair appointments. If your looking for a stylist who not only knows what they are doing, but also great at what they do and fast, Melissa and her team are definitely your go to. I promise you won’t regret it!!
Christine C
5.0
8/04/2021
I worked with the Beauty Collective for both hair and makeup and so glad I did. It was helpful because they can coordinate together and know each other which logistically made for a seamless experience, but most importantly they did such great work. I worked with Crystal for hair and Kristen for makeup and everything came out so beautifully. Despite heat and dancing all night I looked just as put together at the end of the night as I did first thing. They did a great job of listening to me and my bridal party about what we wanted and made us so comfortable. Even my mom (who always finds something with hair and makeup to pick apart) would not stop raving about how much she loved her look. That's when I knew we went with the right people. Everyone is so nice and talented. If you are looking for that perfect bridal beauty look you should definitely check them out!
Alison G
5.0
7/29/2021
I am so glad I chose Melissa Scott/Beauty Collective to do our hair for my wedding! To say I was an indecisive and frustrating bride to work with is probably an understatement (sorry!) So while my initial hair trial wasn’t totally successful, Melissa found time to squeeze me in two days before my wedding to ensure I was 100% satisfied with my look. It was so incredibly helpful and completely put me at ease to know that we were both on the same page for the look I wanted to achieve for my wedding. And Melissa and crew totally nailed it on the day of the wedding! They arrived on time and came with a calm and fun presence. All of my bridesmaids have varying hair colors, lengths, and textures and Beauty Collective made everyone’s hair look absolutely stunning! Everyone was given a look that worked for them, yet was cohesive with the group. Additionally, Beauty Collective was able to fit my sister and I in for a spray tan. Kelly did an incredible job giving both of us a natural “bridal” glow. Thank you Beauty Collective for making us all look and feel beautiful. I highly recommend!
Mary Beth B
5.0
7/02/2021
Melissa and the team were incredible to work with! We started communicating with Melissa after our original wedding was postponed, and she made every step of the process operate so seamlessly. She was spot on in bringing to life my request at the trial and on the wedding day, and every girl in our bridal party loved their hair! It was a hot and humid day when we got married and my hairstyle lasted the entire evening without falling. Melissa and her team are prompt, professional, and so fun to work with. I highly recommend booking them!
Megan C
5.0
7/01/2021
Melissa is amazing!! Not only was she so patient with me as she helped me figure out the perfect updo for my big day, she also made it even more beautiful than I had ever imagined! If you’re looking for an amazing hair stylist on the North Shore, definitely pick Melissa!
Shannon G
5.0
6/30/2021
Melissa Scott did an amazing job on my daughter’s hair for her wedding and her bridal party. She was so professional and arrived early at the venue. She exceeded my expectations!
Kelsey L
5.0
6/02/2021
Melissa, Kristen & the girls at Beauty Collective are the absolute best. The hair & makeup team arrived promptly for a very early morning of getting ready, and the girls made myself, my bridesmaids and the moms feel absolutely beautiful! It is not often that everyone in a bridal party loves their hair & makeup but we all did. Melissa was also great when the hotel room we were getting ready in kept losing power. She took control and handled the situation so that we were still ready on time despite the hotel's electrical issue. Our hair & makeup lasted all day & night! I would highly recommend Beauty Collective for your wedding day!
Skylar R
5.0
4/08/2021
Melissa did an incredible job on my and my bridesmaid's hair for my wedding. She was able to bring my wedding hair dreams to life and executed them flawlessly. She is punctual, friendly, and efficient. I highly recommend hiring her for all of your wedding hair needs!
Alyssa L
5.0
10/20/2020
Melissa is an absolute dream! She is so, so easy to work with and brings such great energy! Melissa and her assistant arrived on time morning of my wedding and we were even done early. She reminded me to relax and enjoy the day, which I needed to hear since I was more nervous than I anticipated. My hair came out perfectly and stayed throughout the night. I cannot recommend her enough!
Ali M
5.0
10/15/2020
I had a wonderful experience with Melissa Scott and Co for my mini wedding this fall. I found Melissa through recommendation from my hair stylist and can’t say enough about what a wonderful job she does! I did my trial in November 2019 and she quickly helped me decide between two styles. For our replanned big day this fall she did a fantastic job on my hair better than I could of imagined. I was so pleased and can’t wait to use her again for my reception next year!
Erica H
5.0
10/15/2020
Melissa was absolutely amazing! My now-husband and I decided back in June to totally replan our wedding due to COVID so I needed someone who felt comfortable doing my hair and my bridesmaids hair even with everything COVID related so up in the air. Melissa was so accommodating and supportive! She got me in for my trial right away and was all about working with my bridal vision to accentuate my natural curls. The day of the wedding she was a few minutes early and was so good about sanitizing between doing each of us and making sure we felt comfortable and beautiful on my big day! I can’t speak highly enough about the whole team! Kristen Zarba, the make up artist at the beauty collective also got me camera ready on my wedding day! I never wear make up so I was really nervous about having it professionally done but she worked with me at my trial and explained everything she was doing. She even helped me get into a better skin care routine!
10/10 would recommend the amazing team at the beauty collective!
Ellen N
5.0
9/17/2020
I had an incredible experience with Melissa Scott and Beauty Collective. My now husband and I had to re-schedule our wedding a few times and Melissa and her team were flexible and supportive with our changes. I could not have been happier with my experience and my day of look for my tiny wedding. I also felt very safe in the studio from a COVID perspective. All of the stylists were extremely careful. I can't wait to work with her again!