The first visit to try on dresses went great! The showroom was lovely and the attendant very helpful. The problems arrived after I ordered my dress and paid my money.
The dress I ...feel in love with was Ivory but had Organza undertones. Against my skin tone, this looked strange, as my skin color is brown, the dress was ivory, the undertones were Organza, and the breast cups nude. I asked if the entire dress could be changed to Ivory. Bella Bianca spoke to the designer who said it wasn’t possible. I refused to purchase without the customizations. The designer then said they’d do it for an additional fee which was ridiculous as the change was simple and the dresses are supposedly “made to order,” but I agreed.
I was charged a fee to change the breast cups to ivory; I was charged a fee to change the under fabric in the dress to ivory; and I was charged a fee to increase the cup size. I also signed a paper that stated hemming and bustling alterations from Bella Bianca were a set price.
When I got the dress back, some of the under fabric that I had already paid to be changed was still not ivory and the cup sizes that I paid to be increased were not the size I gave and signed on the paper. When I brought this to their attention, I was told they’d fix the fabric color at alternations, and the breast cups only go up to a certain size. I was not told the breast cups only went up to a certain size at the time of purchase nor when I paid additional money for the breast cup to be in my specific size that was in writing.
Fast forward to alternations, I’m told changing the under fabric that was already supposed to be changed would cost me additional. I expressed how this was ridiculous as we already paid them to do it when we bought the dress and it wasn’t done, so they need to work it out. I was then told, the set fee for hemming and bustling on applied to specific dresses, and to bustle my dress it would be an additional fee. This was also outrageous as this was not stated at the time of purchase, and on the paper I was given, in writing, nothing specified qualifiers for types of dresses. The set price stated hemming and bustling for a set fee for the dress purchased.
I expressed the concerns and we ended up coming to an agreement. My dress was great in the end, so I’ll give them 4 stars, however I should not have had to go through all this with a professional business. I’m a professional and I believe in having things in writing. When things are in writing and I have to go back and forth for them to be honored, it makes me question the integrity of the company.