The owner, Renee, is very sweet. I called the her personally 2 or 3 times, she was very understanding and helpful, but outside of that I was left feeling very frustrated.
I was disappointed by the communication of this company. The receptioni...st is the one who plans all of the trial appointments and day of coordination. Unfortunately, it is all through email, and it feels that some things are miscommunicated. I was able to talk to her on the phone a few times, but I had to reach out to the owner and request a phone call multiple times. I explained that sometimes emails don't come across the right way, and phone calls can feel more personable.
In addition, you are not given the opportunity to talk with the stylists prior to your trial or to your wedding date as they do not give out any contact information. It would be beneficial to even have a work email address for them so that brides could be in touch. You also have no way to contact them on the day of the trial or the wedding unless you email the receptionist, wait for her response and have her contact the stylists.
The trial was set up for only 1 hour; I ended up needing over 2 and felt rushed before my bridal shower. I didn't feel like I was able to communicate with the makeup artist about what I liked/didn't like. Because of this, I asked for a longer session on my wedding day, but was responded to with "We schedule all of our brides for 1 hour." Unfortunately, this was again not enough time on the wedding day. I was supposed to have 1.5 hours prior to leaving my house after hair/makeup, but I ended up only having 15 minutes to eat, change into my dress, and get into the car. I was late to my first look photo session with my husband pushing the schedule back and adding time to our photographer's contract. I'm thankful the stylists took the extra time to make sure I loved my look, but I wish things were handled differently prior to the wedding.
The owner lives in Arizona for half of the year, Chicago for the other half giving her the opportunity to work in both areas during their busy wedding seasons. Due to COVID, I was unable to have the owner do my hair understandably. That being said, I loved the way my hair turned out. Morgan, the hair stylist, did an amazing job!
I was a little disappointed with the way my makeup turned out. Because I did not have enough time at the trial, we felt like it was "trial and error" while getting my makeup done on my wedding day. The MOB, MOG, and 2 bridesmaids also got their makeup done but felt they had to fix some things themselves afterwards. We have not received our professional photos yet, but after a few tweaks that we were able to do on our own, I think our makeup will look fine in the photos. The stylist truly was helpful and did great, but I think we faced difficulties due to the way the trial was handled and not being able to have enough time to problem solve during that session.
Lastly, I was disappointed with their response to the COVID pandemic. I would have lost my deposit (which is half of what the services cost) if I was not able to use them for my elopement. I had originally scheduled 14 ladies hair and makeup, but we were unable to even have that many with us on our wedding day. I ended up being able to use the money for my elopement, thankfully, but there were many tears shed leading up to that day thinking about how much money was going to be lost if I was unable to have my wedding due to the shutdown in Illinois.