About this vendor
Awarded one of the Top 200 fastest growing salons in America by Salon Today Magazine and a 2010 winner of the prestigious Weatherhead 100 Award, Bella Capelli promises each bride-to-be a peaceful, inspring, and individual experience. Bella Capelli is an AVEDA lifestyle salon and spa.
Details
Beauty
- Hair Stylists
- Makeup Artists
- Nails
- Spas
- Facials
- Massage
Reviews
Your trust is our goal. Our community relies on honest reviews to help you make those big decisions with ease.
3.8
out of 5.04 reviews
- Top reviews
- Newest first
- Oldest first
- Highest rated
- Lowest rated
Sort by
Wouldn’t ever recommend them for a wedding or event. The management of my wedding services was Absolutely Terrible. My trial was canceled the day of, rescheduled and my stylist was no longer available so I was downgraded to the next highest who wasn’t a master….
When I went in for my trial they didn’t give me any prior instructions. They did not curl my hair at all, did not use regular Bobby pins (just large loose pins) and it was nothing like my inspo photos. The loose pins she put in fell out during my 5 minute drive home. I sent a long email the following day with my concerns and they said that they let my stylist know so she would adjust for the day of. However, they never mentioned a retrial until I went in to pay my final $1,000 + bill in July for my August wedding.
When I brought it up again, the coordinator made it sound like my retrial would be free and was approved(see email). Then when I called she told me that the owners said it wouldn't be free as it was too long since my trial, I should have said something after(even though I did in my email) and that I could choose a different salon….SO RUDE.
My bridesmaids could tell I was upset and they wanted me to feel confident, so they tried to surprise me and attempted to pay for a re-trial and then they charged my bridesmaid over $130(regular even hair is about $85..... and this was a retrial they said would be free, they changed to $85 and then charged way more than their standard pricing.... )
I called but they did not believe me and went in and showed the front desk my emails and then they finally honored their pricing … then when I brought this up to the coordinator she again said we could always choose a different salon….2 weeks before the wedding and after I paid them more than $2,000.
Absolutely terrible customer service. If they do something wrong they urge you to go to a different salon….
The makeup was also subpar… they don’t seem to equip the stylists with good products or enough. Almost none of the foundation matched(I even brought my own as you can see the trial foundation was way to yellow) and they had to ration out eyelashes and the even hairspray….
Would NOT EVER RECOMMEND
My bridal party and I all got our hair and make-up done. Very accommodating. We had bagels and mimosas. Everyone's hair looked great and they got us all done on time.
I planned my wedding long distance and the wedding coordinator Wendy was very responsive and answered all of my questions promptly making it a lot easier for me. I had my hair and makeup trial which helped alleviate stress for the wedding day so everything was perfect. Mary Ann did my hair & makeup and she did a fabulous job. She was also really cool and made the experience less stressful for me and my maids. We were served pastries & mimosas and it was a very enjoyable experience overall!
I could not have been happier with the personal service that I and my bridal party received at Bella Capelli Sanctuario. Everything from making the appointments to getting everyone out on time was stress free. The refreshments served to us made the experience all the more fun and relaxing. The hair styles from up-do's to styles were superb. The make-up was exceptional and everyone looked amazing. They have a coordinator to help schedule appointments and to make sure the day you arrive for your services everything goes as planned. It was a great experience.
Contact
24350 Center Ridge Rd, Westlake, OH
Bella Capelli Sanctuario
Bella Capelli Sanctuario's photos