Bella Capelli Sanctuario

no longer available so I was downgraded to the next highest who wasn’t a master…. When I went in for my trial they didn’t give me any prior instructions. They did not curl my hair at all, did not use regular Bobby pins (just large loose pins) and it was nothing like my inspo photos. The loose pins she put in fell out during my 5 minute drive home. I sent a long email the following day with my concerns and they said that they let my stylist know so she would adjust for the day of. However, they never mentioned a retrial until I went in to pay my final $1,000 + bill in July for my August wedding. When I brought it up again, the coordinator made it sound like my retrial would be free and was approved(see email). Then when I called she told me that the owners said it wouldn't be free as it was too long since my trial, I should have said something after(even though I did in my email) and that I could choose a different salon….SO RUDE. My bridesmaids could tell I was upset and they wanted me to feel confident, so they tried to surprise me and attempted to pay for a re-trial and then they charged my bridesmaid over $130(regular even hair is about $85..... and this was a retrial they said would be free, they changed to $85 and then charged way more than their standard pricing.... ) I called but they did not believe me and went in and showed the front desk my emails and then they finally honored their pricing … then when I brought this up to the coordinator she again said we could always choose a different salon….2 weeks before the wedding and after I paid them more than $2,000. Absolutely terrible customer service. If they do something wrong they urge you to go to a different salon…. The makeup was also subpar… they don’t seem to equip the stylists with good products or enough. Almost none of the foundation matched(I even brought my own as you can see the trial foundation was way to yellow) and they had to ration out eyelashes and the even hairspray…. Would NOT EVER RECOMMEND