Bella Luna Farms

My husband and I got married at Bella Luna Farms this past August. Bella Luna is hands down one of the most beautiful wedding venues in the Seattle area. We could not have imagined getting married in a more beautiful setting for our 145-person wedding. We wanted something all outdoors that honored summertime in the Pacific Northwest, and this venue was a perfect match in that regard. It was magical, and we had wedding guests gushing repeatedly how much they loved the venue. That being said, the customer service and coordination behind the scenes was incredibly challenging for us. First, the lack of communication and unresponsiveness from the Bella Luna team was deeply frustrating and just plain unacceptable. My husband and I had two site visits in-person with Pam (the owner), and we found her to be flexible and helpful when working with her directly and in person. However, any planning and coordination that we needed to do from a distance was massively difficult. I consistently left the Bella Luna team voicemails and reached out via email. I did not once receive a call back. I would go literally 3 to 4 weeks without hearing from Pam’s assistant, Suzie, via email. When Suzie eventually did get back to me with a response, more often than not some of my questions were still left unanswered. Second, we found Bella Luna inconsistently making promises, some of which they kept and some of which they did not keep. For example, Bella Luna Farms promised to include their beautiful sailcloth tent for our reception and give us access to the venue during the week of the wedding for drop-off/set-up. They did keep those promises. However, they also told us (verbally and in writing) that they would be able to accommodate a guest count larger than 150 and then later proceeded to tell us that they would charge us $300 per extra guest over 160 guests. Pam would verbally give us permission to do something, and then Suzie would email me with contrasting instructions, which left me frustrated and confused. As much as we loved the setting, this venue (and the hassle that comes with it) is not worth the price.