I am extremely disappointed with my experience with Bellagala, specifically with the level of communication and service I have received from our assigned wedding coordinator.
O...ur wedding is only weeks away, and our coordinator, Payton, missed our scheduled final walkthrough. More concerning, she had already been extremely difficult to reach leading up to the walkthrough. Since then, I have texted her three separate times and have received no response.
I also emailed Bellagala twice regarding the situation because I wanted to escalate my concerns and make sure someone from management was aware of what was happening. As of today, I have not received a response to either email.
At this point, I am having to chase down the company I hired to help coordinate one of the most important days of my life. A final walkthrough is an important part of the wedding planning process, and having our coordinator not show up and then not communicate afterward has been incredibly frustrating and stressful.
I understand that things happen and that coordinators can become busy, but the complete lack of communication after missing a scheduled meeting is unacceptable, especially this close to our wedding.
I am hoping Bellagala takes this feedback seriously and that someone from management finally reaches out to address the situation. Couples should not have to repeatedly email, text, and follow up simply to get a response from the company they are paying to help execute their wedding.
Update: I am posting this after attempting to resolve the situation directly with both our coordinator and Bellagala before leaving a public review. Unfortunately, I have still received no response.