I was disappointed overall. Though I have yet to receive my wedding video, so maybe that will be the saving grace. What I will say is a definite plus about this company is that th...ey're very quick to respond to emails! However, I was never contacted by either my photographer or my videographer without me prompting them - less than a month ahead of time.
Their system is tiered, so if your budget is lower, they offer you the least experienced photographers, etc. That being said, when they tell you that the photographer you've chosen is moving away and you then find your dream photographer outside of their company, they will NOT give you any kind of refund, they'll just offer you a photographer from the next highest tier at no extra charge.
The photographer I ended up working with was great, we got along really well, she was excited about all the ideas I had and seemed to honestly enjoy that we were just a chill group of girls getting dressed up and kept it pretty low stress. I was so excited to get my photos back, I felt so confident that they would be perfect!
Some of them were, a lot weren't. There were an abundance of pictures of me with my bridesmaids posing with mimosas, but she didn't take a single photo of me with my mom - my only parent - on my wedding day. There was one intentional photo of the priest who said the wedding. She cut the feet off group photos. Her framing was off, and almost every posed photo from after the ceremony is crooked, which I'll have to fix. There are a bunch of posed photos where people are completely hidden - including pictures of the bridal party!
The videographer was very intense, but seemed to know what he was doing - I hope! I didn't work with him as closely, and I haven't gotten the video back yet, so I can't comment on that as much.
Overall, if I could turn back time, I would NOT have hired this company - it's the only thing I would have changed about my wedding day.