A year+ past our wedding, and still my biggest regret of our wedding day is the photography experience, and the results. We spent a great deal of time working with the photographer before the wedding day (I should note, that we paid more in our...
Bellagala package so that we could specifically pick the photographer we were interested in). Our main goals for the day were to do as many photos as we could ahead of the ceremony so that we could miss a minimal amount of the cocktail hour (which was the part of the reception I was most looking forward to), and to get a lot of interesting and fun shots around the venue.
We are not a very romantic sort of couple, and prefer interesting/fun/quirky shots. That's just who we are, and didn't want to be different people on our wedding day. We had discussed this at our pre-meetings with the photographer - and he seemed excited about our vision! But when the day came we did not make use of the venue space (he even that day ignored our reminders/requests to take some of the shots we had previously discussed) and then had us keep taking overly romantic photos over and over - despite my asking to move on from it - which the groom was especially not comfortable doing! For our wedding, of course we would like some romantic shots, but not SO many, and they turned out looking stiff and awkward for the most part. I should've been more assertive, but didn't want to get riled up on my wedding day. I think that he got a bit overwhelmed or something (?), and reverted to what he was comfortable with, even though it wasn't what we had talked about. We ended up missing about an hour of our 1.5 hour cocktail hour, when what I had wanted was to miss no more than 30 minutes of it. A lot of that time was spent sort of fussing around about things, it was not as efficient a photo shoot as I've normally participated in as a bridal party member at other weddings.
The other big issue was that the second shooter mostly was just hanging around, and not pointing a camera much. During our couples shoot he was with us and not doing anything - but I wish he had been taking candid shots of the guests!! That was a high priority for our wish list of photos. Lost opportunity there, and not what I was expecting.
In terms of Bellagala, they did their best to help mitigate the fact that we did not have the expected photo experience or results. I give them a lot of credit for that, and they were very understanding and helpful. But ultimately, if the shots you wanted weren't taken, there's no fix for that. Also, strangely, the formal portrait taken with me and my best friend never was provided to me - although I asked a few times. Additionally, when we met with Bellagala before selecting their services, they said they would take a certain number of the photos and provide them in black and white and that sort of thing. They never did that, and I asked about it but never heard back.
All in all, I wouldn't use Bellagala again for our photos (really, the only part of our package with Bellagala that went 100% well was the DJ - he was spot on!). I still to this day get a sick feeling when I think about how disappointed I am with our wedding photos and how the plan for that day did not turn out at all as discussed. Additionally, they never asked for any feedback from us on any of our services that day, although they said they had a feedback process post-wedding. We followed up to see if there was something to complete, but were ignored.