Berkshire Hills Country Club

so unbelievably disorganized that it made for a very frustrating several months of planning. She was constantly asking me questions that I had already answered multiple times through email. This made me doubt her management skills and I became very nervous about the success of my wedding reception. She gave me false information so many times that I can’t even count. She told me the wrong information related to food options and catering several times. She told me the wrong information regarding decorating which caused me to keep changing plans last minute. She told me certain things would be ready at a specific time and then they were not and I became unable to trust a single word she said. I even had reports from guests that Lynn was rude to them during the reception. I had to ask her questions several times before she would finally give me an answer and as we got closer and closer the the day of the wedding she was very hard to reach and took an unreasonable amount of time to return my emails. Lynn bailed on meeting with me and my husband 2 days before the wedding where we were to pay our food bill. She made the meeting herself, never showed up to it, and didn’t tell anyone at the club about it. It was then 24 hours before we would hear from Lynn again despite emails and phone calls and she never even acknowledged missing the meeting. Lynn has no business being an event manager! Another major issue we had is that Berkshire Hills advertises that they can accommodate events of up to 300 but they couldn’t even remotely accommodate my wedding of 189. First of all, the reception hall can only hold 240 guests if each table is packed uncomfortably to the max. They didn’t have the space and they didn’t have the staff. An event of my size required a significant increase in servers and at least one more bartender in order for things to go smoothly. We had plated meals and it was over two hours from the first plate being served to the last plate being served. We had to change the order of events of the reception in order to accommodate the slow service. Myself and a few guests even had to ask the kitchen to serve several tables that had been skipped entirely. They were slow to serve and far too quick to start picking up. Many guests didn’t get cake because it was either never served to their table or it was served while they were dancing and picked up before they even made it back to their tables to eat it. I had to ask the kitchen myself several times to bring out more cake for guests who had missed it. I was also informed by several guests that the servers told them they had run out of specific food choices. We ordered a certain number of each meal based on what our guests had indicated on their RSVP and we had ordered a few extras of each. We paid for that number of meals. However, we had people not receive what they want because the kitchen had not ordered the correct number of each meals that we paid them specifically to order. On a positive note, the grounds are beautiful, the view is amazing, and the food tasted incredible. Overall, communication was atrocious, the event manager was incompetent, and Berkshire Hills simply cannot accommodate the large events that it claims to. I would not recommend Berkshire Hills to anyone especially events of over 100 guests.