Best Cleaners - AWGS

Cleaners is a fool -- and that includes me for using them until now. When I moved up here from town, I realized it was the country and things would not be as smooth as in more cosmopolitan settings. Still, I have been dealing with cleaners and laundries since I was packed off to school as a teenager (a very long time ago) and on three continents and in very rural settings. But Best Cleaners has set a record for stupidity that I cannot imagine being beaten. The most recent problem started at the beginning of fall when I had my winter clothes returned from storage. A third of the items were missing -- most notably, my winter coats. They were found a week or so later and brought over. The overcoat's seams were split. The duffle coat's faux-leather bits were melted. I took them back to be fixed. When I picked up the overcoat, I checked the seams; they were still split; no work had been done. It stayed another week. Fixing the duffle coat was a whole new adventure. "O we have to order special parts," I was told. It took two and a half months for those parts to arrive. I went to pick up the coat: The toggles had been sewn on backward -- on the left side of the coat rather than the right. Add to this, when pressing the coat, the new faux-leather bits had been melted again. What is particularly irksome: For ten bucks (if that), the stupid gits at Best could have gotten hold of some nylon cord or rawhide cord and stitched the whole thing together in 20 minutes. Three years is enough. I'm tired of having things come back damaged (I lost two Bobby Chan silk shirts to those incompetents -- clearly left in the sun and bleached out). I'm tired of having stuff go missing for a week or two. These guys admit the mistakes and are willing to make good -- but why make the mistakes in the first place? Is it so effing hard to keep track of goods when they have bar-code tracking tags in them? [The only positive: I now keep meticulous lists of items I take to the cleaner's.] I have seen other customers with problems: Just the other day, a woman was in wondering where the belts to her belted coats had gone. The high-flying management person hadn't a clue; the front-desk person -- low end of the totem pole -- was able to find the belts. Verbum sapientiæ sit: Best Cleaners should tie a can to the current management staff's collective tail and promote the few, relatively low-level people who actually understand getting the job done right.