Biebel's Catering

e. He is definitely a charming guy and truly enjoyed working with you and your guests. Happy that all went smoothly for you on your wedding day!

they all enjoyed working your event. Congratulations on your nuptials! We wish you and yours a Merry Christmas and Happy New Year!

also included a personnel charge for your served buffet, cake cutting service, gratuity, venue royalty fee and linens. Our pigs are not roasted on a spit as you can see pictured on our website. As you may recall, due to the rain we were forced inside for carving. Because your venue required maximum social distancing standards, we did not have space on the event floor and were left with the kitchen as our last option. This was discussed with you before your wedding for your approval – of which you said – sure, that’s fine. We’re happy you enjoyed most of our food – and it seems your guests did as well. As a matter of fact, we received an email this morning from one raving about the German Potato Salad. We do offer tastings which many take advantage of. Stated on our menu and our communications with you – we include disposable heavy- duty paper plates (think Chinet), heavy duty napkins (think Vanity Fair not paper towels), heavy duty plastic utensils and disposable cups. This is all in an effort to keep your costs down. You never expressed any concern about these disposable items for your pig roast prior to your wedding. Bridal couples typically like to have linens in advance to decorate the guest tables. We could have easily delivered and picked up your 26 table linens for a $46 fee. You asked to pick them up and return them. We would have taken them back with us that evening however your guests were still using them. Your smoked salmon statement is not true. Our supplier – different from where you purchased the smoked salmon – could not get this product due to supply issues related to the pandemic. When you mentioned how important it was, we suggested an Algoma supplier. We had no idea they had a Green Bay store. As far as above and beyond goes, we did our part in keeping you and your guests safe that evening by being masked and gloved while maintaining a high level of customer service - even delivering a plate of appetizers to you and your bride so you wouldn’t miss out on anything. Your event planner went to the venue the week before to verify and confirm the set up. Our team is working hard in these difficult conditions bringing weddings and other event plans to fruition for our customers despite limitations put on us due to this pandemic. We’re sorry if you feel we fell short of your expectations, yet we will continue to serve our customers delicious food, provide an exceptional catering staff and outstanding customer service.

h Biebel's. Best wishes as you move forward with your next adventure!

a diagram that is provided to us. In this case, after working with primarily the groom on much of the pre and final planning, we asked if there was anything else our caterers needed to be aware of for your special day. Cake cutting was never mentioned during any of our many conversations or on any of the documentation we provided listing how the caterer time was to be spent. We were prepared to fulfill the services we were asked to do and our team did a terrific job. They were not, however, prepared to cut your wedding cake. Instead of refusing, as we did not tell them that was an expectation, they did their best with the tools on hand. With any review like this, we always believe there is an improvement opportunity for us and we have put steps in place to prevent any miscues like this in the future. We work hard to make this a beautiful, seamless event for our customers from the event planners, to the kitchen staff and the caterers and are very good at what we do. Communication is key and guarantees a successful outcome. Having a task asked of us during an event without any mention during the planning process – even when prompted and documented – suggests the responsibility should be shared amongst all parties and not lie solely with Biebel’s.