I want to preface this review by saying that Jenna is wonderful, I honestly cannot believe she helped me find a dress on day 1. When the Covid shut down started, she even helped me find a veil via email that matched my dress perfectly. It was a...mazing working with her, she is extremely professional and kind.
The alterations are insanely expensive. From the beginning, I knew exactly what I wanted to do with my dress and was given a package price (basically to make it fit my body) and additional pricing to change the silhouette. Each time I went for a fitting, however, more charges were tacked on for what was already discussed. It was a little off-putting, but what was I going to do at that point? I couldn’t say no or take my dress elsewhere.
I had my final fitting scheduled for the week prior to my wedding (this was maybe the 5th time I had to go in, which again seemed excessive). Two day before the fitting, I got a call that someone in the shop had tested positive for Covid. Are you serious? I went into immediate panic mode. They assured me that my dress would be ready for my wedding and they would do everything possible to make that happen. I wasn’t comfortable going into the shop again, I was not going to risk exposure to myself and my entire family! I was able to pick my dress up on the day my final fitting was scheduled, thank God, right? Well... when I got it home, it was still big around the chest (which had been an issue at every other fitting), there was a slight imperfection around the scalloped edge of the hem, and the transition from the bodice to the skirt was not how I discussed at my previous fitting. I don’t even know if the original seamstress worked on the final product. When I reached out to the shop, they basically told me the only thing I could do is go into the shop. Again... no. How is it fair to expose myself to this virus less than a week before my wedding!?
I opted to just settle with my dress as is, which is upsetting. My dress was beautiful but less than perfect, thanks to the lack of attention from the alterations. The last thing I thought I would have to settle for (considering everything else), was this.