Biltwell Event Center

We had a very mixed experience for our wedding. The venue is gorgeous and everyone complimented just how beautiful everything was. However, we had a lot of issues with the staff. The main problem we had was when we paid them. There was a high credit card fee, so we opted to send in a check. The staff at the Biltwell called to give confirmation that they had received our check in the mail, then a couple days later called back saying the bank had lost our check for tens of thousands of dollars. This was DAYS before the wedding. We ended up giving them another check the morning of the wedding, and the owner confessed that they had lost the check, not the bank. This was incredibly unprofessional and concerning for us. One other incident with staff included their coordinator emailing me to inform me that my wedding planner did not respond to their email, less than two hours after sending them the original email. The coordinator changed twice from the time I booked my wedding to my actual wedding date. I was never informed of the changes in staff, so my emails would go unanswered for months until someone would finally reply and let me know the new email to send questions and requests. The staff would make lots of empty promises as well. One such example was promising that they could have lamb at our wedding. We said that it was culturally significant to my now husband, and they promised they could do it. This was one of the reasons we chose them as a venue. Then, at our tasting, only a couple months before the wedding, they said there was no way they could make lamb for us, as it would be too difficult for them. If we had known that, we would not have used them as a vendor, and had made that very clear from the start.