Black Iris Floral Events Co. Inc

My wedding was May 19, 2018 and I am STILL trying to figure out why so many things went wrong. I was supposed to have a beautiful arrangement on my sweetheart table. The focal point you’d think. It was bare with no arrangement. When I emailed black iris about this their response was they made the arrangement and are unsure what happened to it and after I provided photos showing a bare table only then did they then say yes clearly it wasn’t there but they had no idea what happened to it. There was supposed to have floral garland on the head tables but was just greenery (and I believe to be fake). My contract stated lighted floral poles for $1200, I again believe this to be fake greenery (I have pictures showing it looks thrown up and sloppy and just left to fall and lay there) and there was definitely no flowers and no lights. I even provided a picture from there website of another wedding this had been done before and ironically can’t find anymore on their site. When I emailed black iris about this they responded it didn’t look like the pictures when they left the building and in a phone conversation with Todd, the owner, he told me the venue would have a fit if they hung the way they had done before and that’s why it wasn’t done like the pictures. (Helloooo then don’t tell me you can do it!!) The memory table was supposed to highlight my deceased father in law with a clear block to have him stand out, this did not happen. Tool was to be wrapped on isle way as I walked down the isle, there was no tool. Most of the groomsman don’t even have one picture with their boutonnière’s on as they were all falling off even before the ceremony started. My huge beautiful floral arrangement that was on the buffet table had to be removed by the caterer in the beginning of dinner because it almost fell on a guest. When I emailed black iris about this their response was the table must not have been sturdy. I paid for votive candles on every table and LED lights on 5 guest tables and lanterns on cocktail tables from them and none got lit! They are saying this was someone else’s job to do. The throw bouquet no one could find and their response to me regarding this was that the caterer knew where it was and should’ve told me. Do you see a pattern here? It was never their fault! So they say! These people used to be friends of my mothers in the business. The only reason i went with them is because she said I could trust them. Well since this mess stress and tears which still continues as I try to get reimbursement from Black iris on promises not kept, my mother and the owners are no longer friends and are refusing to communicate with me. They have passed the buck to a lady named Jennifer who I have never spoken to, never emailed me never sat in on one of our meetings no nothing. But her email to me said Todd and Jason will not be communicating with me any longer but that she would be relaying information. Extremely unprofessional and the biggest slap in my face so far in my opinion. Wow! If they are going to treat their “friends” this way, how do you think they will treat you? Do yourself a favor, go with the other company, I wish I had!

Terrible Experience!! - When we politely complained they asked if my husband is military and for his commanding officer's contact!!! My wedding was scheduled for the week that a hurricane hit so I had to move the date. All of the vendors were very understanding and accommodating except for this one. They said that they had already ordered the flowers (a week ahead of time) and therefor informed me they would be charging me full price, and when I rescheduled I would pay just the cost of the flowers (a whopping $144 for 1 dozen roses and some smaller blue flowers- raw flowers do not cost that much! ). They are, after all a flower shop- hard to believe they couldn't have just been nice and just put the flowers in the shop to sell instead of charging me. (its not like the caterer charged me for the cost of all the food!) I would have even been happy to split the cost of the flowers and call it a day. However I understood, and I was satisfied enough to pay the TOTAL cost of the flowers again later ($144) and just take them home with me to enjoy. The total cost of my order was ~$275. Since I had already paid in full the $275, I asked when I could pick up the raw flowers from the shop, since I was having to pay for them anyway. They informed me that they were closing the shop that day, and probably would not be opening for another several days so I could not pick up the flowers - Even though they were making me pay for them. So basically they were telling me that they could not perform per contract because they were closing the shop for the rest of the week! At that point I asked for either a full refund since they could not perform per contract, or that I pick up the finished bouquet on Saturday per plan. So suddenly they decided that they were able to have the flowers ready for me on Saturday. When I went on Saturday they were hurrying to throw my bouquet together at the last minute. I asked for a manager and politely explained that I was not happy with my experience in that I was forced to pay the full cost of the flowers and yet had been told I could not pick them up. The managers, two men, got very defensive. He started talking about how his shop had flooded and there was nothing he could do about it. While that is very unfortunate that his shop flooded, that is not the customers fault if you cannot perform. They continued to interrupt me every time I talked, started waving his finger at me, and raising his voice. I asked him to stop pointing his finger at me. They told us that they had cameras all over. My husband was standing by quietly, and simply chimed in that we did not want to be confrontational, just wanted them to understand our grievance. The two men suddenly turned on him and asked "are you in the military?" I said "why does that matter?". We decided to leave as we didn’t feel like they were listening to us at all. We felt they were being very unprofessional and beginning to be threatening in nature. We mentioned we would be writing an honest review of our experience with the company. He told us he has lawyers. As we were leaving he shouted after us "what is your commanding officer's name and number?" I felt like he was trying to use the fact that my husband is military against us. Interpret this how you will but we had a very terrible experience with this company!!

We just got married this past March and we used Black Iris Florist as our florists and we could not be happier! We worked with Todd and he did an outstanding job making our vision for beautiful winter decor come to life. We received so many compliments from our guests that our centerpieces at the reception were absolutely gorgeous--I actually had several of my friends take pictures of the birch boxes with the winter floral arrangements so that they could try to create something similar for their own Christmas centerpieces. And my bouquet was simply stunning--a perfect balance of floral and winter elements, I absolutely loved it! We really enjoyed working with Todd & Jason .They truly did an amazing job helping us to create the winter decor that I had envisioned. We would HIGHLY recommend Black Iris Floral for your upcoming an event--they are a fantastic company to work with! Sorry this is co late. Laura Smith Marcus Marx

Our flowers where really pretty and the customer service was amazing . Best choice of our whole wedding .

Jen is AMAZING but the overall experience with this company was not great. Our conversations and the photos I provided didn’t match the contract. And the bouquets they first designed didn’t match the contract or the photos. The corsages were mounted on cardboard that was extremely hard to pin and bountieers didn’t last - with one losing its flower before the actual wedding. The bridesmaids bouquets were riddled with pins poking their hands and my bride bouquet was browning as I walked down the isle. Lastly, the contract stated that they would deliver, set up and pick up after the wedding. On the day of the event they informed our wedding planner that they had quoted us incorrectly and wouldn’t be picking up after - forcing her to return all items the following day. Failing to follow through on a contract that they wrote AND signed says plenty about the type of company they have chosen to operate.

Black Iris provided our floral decorations for our ceremony and reception last weekend as well as our bouquets and boutonnieres. The flowers were absolutely gorgeous! I was obsessed with how everything came together! The decor was amazing and tied everything together! Thank you so much for everything!

I truly believe that positive reviews are really the only ones worth writing, but after my experience with both Todd and Jason at Black Iris Floral I feel that I need to warn everyone. My then-fiancé & I signed a contract with this company for our wedding in late March of 2018. We thought we had found a good team at a reasonable price. After the initial contract conversation, I was literally pulling teeth to have any type of communication/responsiveness with their team. I'd say for every 4 emails, they'd finally respond. We made changes and amendments to the bouquet, floral arrangements and boutonniere over the phone and email... the team assured me they had written it all done, but come the day before the wedding I had no updated contract. When I arrived for my wedding rehearsal our florals were already there. Except I thought the company must had dropped off the wrong order because what we got (fern garland with some roses) vs. what we ordered (silver-dollar eucalyptus and peonies) were sooo different. Look, I know some florals are hard to get out of season, but we never discussed fern (ps, we have family members who are actually allergic to it) and the overall vibe was entirely different than the pale blush southern wedding we were going for. Instead we got rustic with about 80 percent of the flowers they used were dead. Actually visibly brown, wilted and torn up. So again, me thinking they made a mistake I called Todd with Black Iris. Immediately he started screaming at me (literally YELLING) saying that I should be so lucky to get the arrangements they made at such a price. They "should have charged me so much more," and then he refused to rectify the situation and ended up HANGING UP ON ME. My planner called an hour later and had the same experience: rude remarks, no customer service and no accountability. We did get a full refund (a month later), but the unnecessary stress this bride dealt with & rude remarks is a warning to all.

If I could rate this company at a negative score I would. It would take their representative weeks to respond to an email. At first, the representative was very apologetic, which I understood. However, the length of time that they took to respond kept getting longer and longer. Not only that but they would ask me questions/details, which answers were contained in my previous email(s). This told me that they were not reading my emails thoroughly. It has now been a month since I’ve heard from them and I still have not received a finalized quote. I found this company to be very unprofessional.

Worth every penny!! I'm glad I had the opportunity to work with such talented people. I gave them my ideas and some pictures from pinterest and they executed it better than I had imagined what it would look like.

Black Iris did an amazing job. The flowers, place settings, table cards, seating chart, absolutely everything looked magnificent. I would highly recommend them. Not only did they do an incredible job on the day of the wedding, but their customer service and assistance leading up to the big day was top notch!

First, I would like to start out by saying that I had a semi-vague idea of what I wanted when it came to flowers/linens, and matching colors. I only had a little for them to go on, but they went above and beyond to create the vision I was going for. They were wonderful with making suggestions and helping me choose the design of things such as centerpieces and boutonnieres. They matched everything perfectly, from the bridesmaid dresses to the linen color, and the color of the flowers I wanted. The bouquets were stunning, and the floral arrangements during the ceremony and reception were gorgeous. From the flowers at the ceremony, right down to the beautiful roses they placed on the cake. They were also extremely accommodating when I had to add a few things a few months before the wedding! All in all, they did an incredible job, and I highly recommend them!

I was absolutely blown away with how beautiful Black Iris designed the floral decorations for our wedding. Having the meeting to discuss the ideas we had in mind was so easy going and helpful. I highly recommend Black Iris for your wedding!

Everyone I spoke with at Black Iris was always very friendly and accommodating! From the very beginning, I was so impressed by how they gave me a quote for my requested floral arrangements at the end of our meeting. They gave me a typed up contract to look over with the specific flowers they would use and the cost of our arrangements. It was a very different experience from the weeks it took to receive a quote from other florists. And the price they gave me was very reasonable and affordable. I was very unsure of my vision of what I wanted for our floral arrangements outside of a few basic details. They took the vague idea that I had and turned it into something I was very excited about at our initial consultation. Everyone was so accommodating throughout the wedding planning experience, and they were happy to add things and update our contract every single time I asked them for changes. And it was a lot! It was very easy to add centerpieces for additional tables and ask for more personal flowers. The flowers the day of our wedding were just beautiful! I was absolutely overjoyed seeing how all of the bouquets and personal flowers looked when I arrived at our ceremony location. And walking into our reception, I was amazed that the centerpieces were exactly how I'd imagined them. I was extremely satisfied with their work and would recommend them to anyone.

They did a wonderful job! I was a very picky bride as I didn't have a wedding planner and changed my mind a million times but they continuously accommodated me. There were some differences in the setup of my ceremony/reception than what was pre arranged but I am not sure if this was their fault or our venues, therefore I only give 4 stars.

Communication was easy. I gave them an idea of what I was looking for and they turned my idea into something amazing. My bridal bouquet was stunning. I had forgotten a couple of items and it was no problem to add them to my contract. I enjoyed working with them!

Talk about A++ customer service... I met with quite a few florists before choosing Black Iris Floral Design. He was over the top accommodating. He came to meet me near work for our first consultation. I immediately loved them. He was warm and kind and had many suggestions for me as I was not 100% sure on what I wanted. He told me about his history in the business and he was just so easy to talk to. Later in the process he met me at the place we were renting our chairs from, so that he could help with the appropriate color scheme for our flowers. he not only had great customer service, but great prices as well. Some florists quoted me at almost twice his cost. We worked through email and a few meetings to coordinate the final contract and the day of details. He was always timely with his responses. The day of the wedding, Todd, Jason and their team arrived at the venue as planned and proceeded to set up the flowers as we had discussed. The bouquets and boutonnieres were beautiful...exactly what I was hoping for. He also did my cake flowers, my ceremony arrangements and all the flowers for the cocktail and dinner tables. They were gorgeous! I received so many compliments on how beautiful the flowers were and absolutely loved them myself. I highly recommend Todd & Jason and Black Iris Floral Design. They are outstanding.

I am so thrilled with Todd & Jason and their team at Black Iris . I knew from our first meeting that I wanted them to do our wedding and I was so happy with our decision! Todd worked with me on developing the overall concept for the reception, helped me find ways to get my vision from vendors, helped me find vendors, did everything so I didn't have to worry about a thing. Todd and his team were so easy to work with and absolute professionals. They took care of absolutely everything. Todd was at the reception site the before our wedding making sure the party rental company set everything up exactly how we had planned it out and made sure it was perfect. His staff was so nice and made sure that every detail was thought of so we had nothing to worry about the day of. People are still talking about the transformation of the reception and I owe it all to Todd and his amazing team! I can't tell you how happy I am with their work and how much I recommend them!

Where do I even begin when it comes to how AMAZING Black Iris Floral Design is! First off, their flowers and designs are absolutely gorgeous. It was as if every single thing I had pinned on my Pinterest board became reality but 100% better than I had even imagined it could look. It was such a big relief working with them too. With all the stress of all the other wedding related things, working with them was a walk in the park; I always knew I was in great hands. I noticed that with some other vendors, there was a delay in response or the concept I was aiming for wasn't resonating....NOT the case with Black Iris !! They were extremely prompt with their replies, flexible, provided pictures when I was having a hard time visualizing what something would look like, provided alternative suggestions when it came to designs if I wasn't quite sure what I wanted, gave an extremely detailed quote (which made it wonderful to refer back to when I wasn't sure months later what I had ordered), and were extremely accommodating when I made a last minute change to have my husband's 90 year old grandma as our flower girl (the came up with a few fun things I could do when it came to grandma). I'm not really an emotional person, but I must say that I got teary eyed when I saw our arbor, my flowers, and the flowers in general. Everything was completely perfect and I couldn't have asked for more from Todd. They went above and beyond and you can tell they truly value their customers. When they are talking to you, even though I'm sure they are dealing with a hundred other clients that day, they make you feel as if you're their only client. I had a fabulous experience with them and I hope all other brides in the area engage with Black Iris as their florist. The do beautiful work, the price is very reasonable for what we got and its a stress-free experience working with them.

Very easy to work with, had no problem making changes when I added a bridesmaid & groomsmen to my wedding! All floral arrangements were gorgeous!!

AWFUL AWFUL AWFUL!! My entire experience with this florist was a nightmare. Very difficult to work with - I had to remind him that it was my wedding not his. Worst of all he failed to provide the only service I was excited about - string lights - seriously not a single light! When I asked for my refund for that service they gave me a condescending response and eventually stopped responding. We had to sue them to finally get our money back! Oh by the way he also threatened us once he found out about the lawsuit! Seriously you'd be better off with anyone else!

Very affordable, flowers arrived early, and extras were delivered at no charge. They were exactly what I had asked for, and were stunning!

I'd really like to give 4.5 stars, but the site won't let you. I was very unprepared for our meeting and only had an idea and a picture of how I wanted my bouquet, but Black Iris filled that creative void and did a GORGEOUS job on all of our flowers and decorations. I wanted simple and romantic, and they did not disappoint. They even came through for my wedding after a hurricane just passed that morning! My tiny complaint is the florist can be a little pushy when it came to his opinion on tables needed for open seating and where I should put the photo booth. I can deal with pushy and it didn't affect the quality of work, which is what mattered most to me.

Where can I even begin! Our wedding was beyond amazing and it couldn't have been without Black Iris Floral and all the work and love Todd and Jason put into it. They took our vision and totally went beyond to create something truly spectacular. My husband and I were blown away as were all the guests. I really can't say enough great things about them. Everything was perfect. My bouquet, the centerpieces and all the rental details. If you want to wow your guests these are the guys to use for sure. :) Thank You!!!!

My flowers were unbelievably beautiful and the center pieces were exactly what we discussed. I absolutely loved it, thank you very much for all the work you guys have done for it.

Black Iris did the most incredible job with our wedding on 9/24 at the Chrysler! When we walked into the reception we were amazed by the beauty and extravagant arrangements. The team at Black Iris are so creative and really went above and beyond to make sure the chuppah, bouquets, and table arrangements were perfect. We had a vision and they executed flawlessly. Several of our guest mentioned the flower arrangements were the most beautiful they had ever seen! We would highly recommend Black Iris!

Words cannot express how grateful I am to Jason and Todd and their incredible team at Black Iris. They are simply the most talented people I have ever met. They were such a joy to work with from the moment I stepped into their shop until our wedding day. They were always extremely accommodating and so easy to reach! My mouth dropped open when I saw the beautiful flower arrangements for the first time. I was in awe at how perfect everything looked. I wanted a romantic, elegant feel for my fall vineyard wedding, and they nailed it 100%! The arrangements were so grand and absolutely breathtaking! I felt like I was in a fairy tale. I could not have asked for anything more, it was just so perfect. I HIGHLY recommend Black Iris!!!

I can't even begin to tell you how phenomenal the staff at Black Iris Floral Events was to work with. From consultation to delivery, the Black Iris team was incredible! My flowers were straight out of a fairy tale, and my guests are still commenting on how gorgeous our centerpieces, bouquets, and arrangements were. Thank you, Black Iris, for making our day so GORGEOUS!

From planning stage to the actual set-up, Todd and Jason were amazing to work with. Every detail was perfect! Todd and Jason are so talented! They are creative, dependable, professional and the kind of people you want to help plan your wedding! Even Laura, who answers the phones, was so sweet, patient, and eager to help us. Todd and Jason's over the top ideas helped us plan a exquisite room and the most breathtaking flowers I have ever seen! I literally cried when I saw what they had created. Every arrangement and bouquet was perfection. If you need flowers for your wedding, these are the two guys you should be calling. They were reasonably priced and we got everything and more than we paid for! If I ever need flowers for any occasion, Black Iris is who I will be calling. You can trust that whatever they do, it will be incredible! Hands down, they are the best of the best! LOVE them!

Wow! I am just a groom and I had little to do with the planning but it made me so happy that my bride was over the moon excited leading up to the big day and even happier when they exceeded every single one of her expectations. They were extremely easy to work with and extremely kind. When I went with my bride on our final appointment, I was pretty much just saying whatever she wants, and as a joke mentioned that my favorite flowers are Gardenias. Never could I have ever imagined that they would have remembered that or even thought twice about it but to my surprise, my flower was a gardenia and right on the top of my brides bouquet was another gardenia. Such a special touch that meant the world to us. I could not imagine any florist being easier to work with or as talented as these guys. Thank you for making our day so amazingly special.

Black Iris handled the floral for my daughters wedding on 9/27/2015 and they were absolutely stunning! I was wowed at every single detail that was taken into consideration and that the grooms favorite flower was not only used in his lapel flowers but also in my daughter's bouquet. It was so beautiful and I cannot say enough wonderful things about Todd, Jason and Laura! They are gems to work with and a pleasure to know!

Black Iris Floral Events is an amazing team with some of the most amazing floral work in the Region! My expectations we more than exceeded by the team at Black Iris! Everyone has gone on and on about how beautiful the floral was for the ceremony, pre-reception and the reception! My expectations were more than exceeded! Love them and would recommend them to anyone a million times over! :-)

Our wedding was last minute and the guys at Black Iris helped with vendors and all the details. Our wedding looked like we planned a year long. The flowers were so pretty.

The reception and ceremony flowers were beyond my wildest dreams. They listened to my ideas and made everything look absolutely perfect. Somehow they got inside my head! Always available when needed, helpful and creative. Our wedding was long distance and they made it so easy and painless. Highly recommend.

I cannot say enough how beautiful our flowers were for our wedding last weekend! I know nothing about flower types but I gave them some colors and they figured out the rest! They worked with me to get everything I needed in budget and the centerpieces looked AMAZING!

great job on everything, we were amazed how beautiful the bouquets and reception flowers turned out. the church was stunning and the designs were clean and fresh

I can not say enough good things about Laura, Todd & Jason. Amazing they did everything for me and put up with all my changes . My tent wedding dream came true!

My wife dealt with them the most. She was very unhappy with their service. They consistently charged us incorrectly because of simple math errors. Her bouquet was not all what she showed them she wanted. She showed them a picture she didn’t just describe it to them so there could be no misunderstanding. They also had quite a bad attitude when we wanted to change to amount of arrangements because our guest total had changed three weeks out. They stated they don’t change things after 30 days to the wedding but nowhere on the contract was that stated. They came highly recommended but they were very disappointing.

Let me say this first....their flower arrangements are gorgeous....but their customer service is the worst. I asked for a certain type of bouquet....which they did NOT provide. The one they gave me was beautiful but the opposite of what I wanted. I also asked them for changes to the flowers 5 months before the wedding via email at least 3 times and my planner emailed them at least 3 times as well....to date no response (my wedding was 2 weeks ago). Apparently their date to make changes to the final counts for arrangements is 30 days prior to the event. This is NOT written anywhere in their contract nor explained to you. If you ask for changes after that day (keep in mind you will have to ask at least 3 times per their customer service plan) you will get a nasty response about how it has always been done the same way for 9 years. Sorry but I haven't been getting married every weekend for 9 years. This is my first/only wedding. Additionally EVERY single change somehow results in a math error of at least $200 in their favor. They will act like you are stealing from them if you try to get that money back. We went with them because they had the best arrangements and the fastest turn around for an estimate. I honestly regret it. It caused me more stress than I needed during the last few weeks before my wedding.

While not outside the US, this was a destination wedding for us as we live 6 hours from Richmond . Todd came highly recommended from a colleague. I am so glad we booked him for our floral The entire process from start to finish was painless and well organized. From referring us to vendors to finalizing all the details the week before the wedding to running the show the day of the wedding, we have nothing but wonderful praise for Todd. Our guests were impressed with the quality of the day and how smoothly it all ran without us lifting a finger. I was so relaxed on the wedding day and got to enjoy a few hours of down time in the morning knowing that Todd was taking care of all the timing and coordination for our vendors, the flowers were amazing. Jason was so helpful with everything the week before

I could not have dreamed my wedding would have been so beautiful. I walked in and just burst into tears and everyone was so amazed that this was my wedding because I can not pull anything like they did off. Thank you so much to the team at Black Iris!

If I could change anything about my wedding it would be using their services. Their customer service was terrible. They were the rudest people I had to deal with for my entire wedding. Including raising their voices and talking over me. A paid vendor should never raise their voice and shout at a paying bride. Terrible service! The pictures I had discussed for having bows on the back of my chairs were not even what we had discussed. Save yourself some money and go with another vendor.

Todd & Jason are wonderful to work with and brilliant! They came highly recommended by others in the local wedding industry and I was very satisfied. They are able to listen to your ideas and opinions and really hear them. They turn your vision into reality and make sure that the entire event has a cohesive and beautiful feel. We were very happy with every aspect of their work as our florist!

Used them not out of choice but because they were associated with the venue that we chose for our wedding. They acted like they had our money already from the beginning. Completely ridiculous way of handling their customers with no customer service, no choices and absolute rudeness. Stay away. The flowers and tablecloths were nice enough but for the price/experience, it was the worst money we spent on our wedding.

Black Iris does AMAZING work! Black Iris supplied all flowers, reception items, ceremony decor (including a beautiful chandelier), linens, chargers, and lighting. I was a pretty hands on bride and knew exactly what I wanted with my floral arrangements and decor. Black Iris was very easy to work with and the overall product was beyond perfection. Working so hard on planning your wedding, you want everything to be perfect and exactly what you had envisioned... Black Iris went above and beyond and everything was better than what I had imagined. Although at times there were delays in responses, they ultimately got back to me and it all worked out! My family and I received so many compliments regarding the decor and they really provide that "Wow" factor for your wedding.

I had several ideas for flowers on my wedding day. Everything I descibed plus more was delivered. The flowers to me were the most important. It was perfect. They added perfect little touches to everything. All the bouquets were gorgeous. Table decor was perfect. They have a natural instinct to make a dream/ vision into reality. I highly suggest using them for any event. Eveyone was extremely nice and very honest and professional. They gave great suggestions and ideas. They also have beautiful linens aswell. You can do alot with this one vendor which helps in the long run.