I signed my contract for hair and makeup with Christol in June 2016 for my wedding in May 2017. My wedding was going to be in Columbus so Christol would have to travel which they said was fine and they knew about this when I signed the contrac...t. A month and half out from my wedding, when I went in for my trial, I was told that Christol had another wedding booked for that day in Bowling Green, but she assured me that everything would get worked out. I received an email one week after my trial stating that in order for Christol to do my hair and makeup she would have to start at 6:00am so she would have enough time to travel back to Bowling Green for her other wedding. They also gave me the other option of having another stylist, Nettie, do my hair and makeup for free and they would also offer me a free trial, schedules permitting. Obviously 6:00 am is way too early to start getting ready so I was willing to try Nettie. They offered to have her drive 2 hours away to where I live to do the trial. When I said yes I would like to do that, they emailed me on 4/25 saying that because it is too close to my wedding date (5/27) and because of Nettie’s availability they could not do the trial but assured me that Christol would show Nettie what to do. They also tried to blame me saying that because I changed my end time from noon to 11:00am that it messed up their scheduling for that day. There would be no way that Christol could have a wedding before mine in Bowling Green and make it to Columbus to have me done by noon which means this other wedding she had booked must have been after mine. Therefore, me changing my end time to 11:00am should have actually helped Christol and the other bride out, not made things more difficult. Also, because I was the first bride to book, that should mean I have top priority over the other bride when it comes to scheduling. Needless to say I will not be getting my hair and makeup done here because of their very poor customer service and scheduling issues.