Blissful Royal Creations

ur business. We went into the relationship fully anticipating to assist you in the best possible ways for you to achieve your goals and fulfil your wishes for your dream wedding. Communication is a key part of our success and also for a successful event outcome. While our policy is to guarantee a more flawless event for our clients, communication is key to get our work done and when a client is not communicating and it takes the client weeks and months to get answers back and forth, it stalls the process. We can only do our best to accommodate your wishes. We contacted you right away after you paid your retainer fee to schedule our initial conference call to discuss your wedding vision and proposed budget. In the initial stages of planning, you changed your original wedding date from 10/9/2021 to 10/2/21 which we gladly worked tirelessly to make it a hassle-free process for you to reschedule your wedding. Your vision was a tent wedding at a family backyard with a budget that didn’t match your vision. We’ve seen instances, sometimes, where some one’s idea may not match the pricing that is set in the market for certain services. We immediately communicated that to you, but you insisted that is what you wanted. We sent you your proposed budget for each category as discussed for your preferred vendors via email. We contacted all your preferred vendors in addition to other vendors and worked out great packages based on your budget, wedding vision and your ever-changing demands. After working countless hours to secure (the numerous revised) great packages and pricing for you, you demanded more revisions to your tent wedding vision adding specialty items such as a clear tent (high end), an additional tent, custom lights installed, high end porta potty, an extra service for staff from the tent company to stay for the duration of your reception, etc., which we gladly did but that increased your overall expenses significantly. We cautioned you to consider taking out the specialty items to stay within budget, but you refused. As soon as we advised that you go ahead and sign all preferred vendor contracts to secure their services including caterers, wedding cake, tent, other specialty service provider etc., we didn’t hear from you. Often at times research and negotiations on behalf of our clients are time sensitive. Not making a decision in a timely manner may run the risk of losing preferred vendors. When we finally got to chat with you, and you advised that you no longer want a tent wedding at your family backyard and that your vision have changed. Since we are here to support our clients’ requests to the best of our ability, we jumped right in and contacted your new preferred venue, reviewed the contract, made all the arrangements with the venue and also reviewed the other new preferred vendors you presented with the new vision change. By the time you sent the signed contract (after another reminder that there is no guarantee without a contract), the venue advised that they have double booked. We contacted the venue right away to discuss the issue, alternatives and worked out a discounted package for you but you refused. You contacted us on a weekend and requested that we search for another venue that weekend which we gladly did. Since our clients’ requests are our priority, though we had an event that weekend and it was outside of our normal business hours, we managed to spend our busy weekend contacting venues for availability for your wedding date and packages that will match your budget and expectations. Most venues are normally very busy on weekends with events and we certainly did our best. Most of the venues that got back to us were booked for your wedding date. The few that had availability we relayed that to you. We finally secured a venue for you for your proposed wedding date to close the chapter on venue searches which you gladly signed the contract. We made arrangements with the contracted venue including scheduling a tasting appointment and other preferred vendors’ feedback as requested. We never heard from you for weeks after several requests for the information needed to move forward. Our work is as good as our clients getting back to us to reach our goals in a timely fashion. Ms. Enajite expected to get a Makeup trial for her engagement photoshoot for her and her sister for free after the vendor travelled from out of state (Rhode Island) and already rendered her services upon her insisting that she only wanted to work with this Makeup Artist. Unfortunately, we cannot help when clients don’t want to pay for services rendered and don’t communicate. As a business, it is very difficult to work and communicate with a client especially if they exhibit micro aggressive, passive aggressive behaviors and hostility towards us. We do our possible best to assist and please our clients but a client booking vendors without our knowledge; tasking us to contact preferred vendors after the client had already contacted and communicated everything with the vendor; tasking us to schedule vendor tasting appointments on client’s preferred day and time slot, but not hearing back from the client and refusing to pay for certain services rendered by a vendor it becomes a problem. As Wedding Professionals, we have been doing this for many years and know what it takes to deliver our clients’ expectations. Communication is very important in order for us to deliver the client’s expectations in a timely manner. We were fully prepared to do everything to deliver your wishes, but the reality is we can’t do our best for you if you are not communicating. We proceeded to terminate our contract with you which you agreed. We encourage if you are reading this note, to read our reviews which every single one of them is impeccable.

Mum. We love you and Thank You for making Blissful Royal Creations part of your special day. Blissfully Yours, Team Bliss