This venue was beautiful and in a great location. There was a lot of miscommunication with my coordinator Ann from the beginning. We agreed on a 4pm rehearsal start time and when w...e arrived at 4 as planned, she told us she was planning for 4:30 so it was a bit messy and our guests just had to wait around.
On wedding day, there was a random thunder storm which was crazy and so unexpected right before the ceremony. Ann did what she could to keep the ceremony outside and I appreciated that. However, the rain kept us inside but the ceremony went off fine. I paid for a consumption bar and 6k towards our guests drinks but found out that people were paying for drinks during cocktail hour and randomly during the night (paid initially then didn’t the second time in some instances). It just didn’t feel like they used the 6k towards drinks as they said. When I questioned this, I was told they have a “new system” and it didn’t calculate tips/taxes correctly. In addition, I was told I would have 2 bars open throughout the night (since we had 170 guests) and this was not the case. There was one bar open during the reception and bar line went right in front of the sweetheart table which was pretty annoying. When i inquired about why this was, Ann said the other bartender “slipped in the kitchen”. My signature drink was a cocktail in honor of my late grandparents— a Canadian club and ginger ale. Myself and Ann discussed this months in advance and she assured me they could accommodate Canadian club (a cheap whiskey), however, I went to get myself a drink at one point in the night and noticed the bartender poured me a Jameson and ginger ale—- I asked her if I could have the correct whiskey as stated in the signature drink and she stated “ i don’t know why she told you that, we don’t have that”. In addition to this, some of those who ordered beef couldn’t eat their meal because it was so undercooked while others told me theirs was over cooked or cooked fine. To top it all off, at the end of the night, a woman working the bar (not ann because she had already left for the night), told me I needed to take everything home (when we agreed months before that I could keep it and get it the following day). I asked her how she expected me to carry several glass signs on the school bus we had to transfer us back to the hotel and she didn’t seem to care how i got these back, even if they were special to me. Luckily, a family member volunteered to come get them and bring them back for me. However, some items were left over and I tried to pick them up the next day and they were nowhere to be found.