About this vendor
First of all – congratulations on your engagement! Now, the fun stuff begins.
Instead of shouldering those planning burdens on your own, let us help. We’re a travel agency who is happy to cultivate a trip that is perfect for you and your celebration. From the moment you make contact with one of our trusted BeachMasters, you and your special trip will be waited on hand and foot. Because, not only are we experts when it comes to All Inclusive destinations in the Caribbean and Mexico, but we’re experts when it comes to planning and celebrating the important things in life.
So, whether you’re planning a wedding, a bachelorette party or a honeymoon – we’ve got you covered.
Details
Destination Weddings
- Destination Wedding Packages
- Destination Wedding Planning
Planning
- Destination Wedding Planning
- Honeymoon Planning
Wedding Activities
- Getting Engaged
- Honeymoon
- Wedding
Awards and Affiliations
2017 'Best of Weddings'
Best of Weddings
The Knot independently assesses vendors for this award—it’s never self-reported. We base it on firsthand experiences from real couples and guests, and they must have a 4.5-star average across 7+ reviews in the qualifying year.
Reviews
Your trust is our goal. Our community relies on honest reviews to help
you make those big decisions with ease.
3.4
out of 5.018 reviews
I canceled my trip for Riley’s wedding and requested a refund in December with a promise of a partial refund, but months later I still have not received it. I have called and email...
ed multiple times with no response—no updates, no returned calls, and no communication from the company. Very disappointing experience and extremely frustrating customer service. I do not recommend this company.
Sarah is THE GOAT!!! Easy going from the first hello. She does a ton of business bc she’s that good!
Do NOT use Blue Sun Weddings!!! They will turn your dream wedding into a nightmare. They are totally disorganized. Bride was in tears days before departing for her wedding. The...
re was a complete lack of communication with her and with us as guests traveling to Mexico.
Even with months of planning, the bride had no idea what her wedding bouquet would look like. They relocated her venue from the location she was promised.
None of the guests (who paid in full months in advance) had travel documents or airport transfer information.
We were promised to have the travel documents and trip confirmation in hand 3 weeks before the trip. We were promised transfer information from the airport to the resort 2 weeks before the trip.
We received these 2 1/2 days before scheduled departure. This was after numerous attempts to contact Blue Sun - who don't even have a phone number! You can only reach them by email or scheduling an online appointment - which we tried to do, and the system didn't even send us confirmation that we had scheduled an appointment.
We were told the missing travel documents and transfer information was a 1 time "computer glitch". However, after reading these reviews, it is clear that this is how they operate.
We ended up not going to the wedding after paying in full. Our daughter who was to travel with us has an infant and she became very concerned about safety and the legitimacy Blue Sun and their ability to transfer us safely to the resort - since there was ZERO communication.
We were flying into an area with an increased warning to a Level 3 - which is "reconsider travel" due to increased crimes against and kidnappings of Americans. Level 3 is the same level as Israel is currently at and they are in the middle of a war against Gaza.
When I told Blue Sun that we were no longer going because my daughter was concerned about the lack of a safe transfer when we kept not getting information about it - they emailed saying the area was only under a Level 2 travel advisory. They tried to be tricky and go with the area the resort was in - even though the arrival/departure/transfer area was much higher risk.
I have traveled to 6 out of the 7 continents and this is the worst travel booking experience I have ever had. They should not be in the travel business and DEFINITELY not in the business of weddings.
Total incompetence. Literally, messed up more than they got right. Errors in accommodations, errors with transfers, very poor communication and zero communication once notified o...
f errors. Worthless!
Never never NEVER use them! We’ve had the worst experience with even planning 2 years ahead to make sure there was little stress. Once Dana got the deposit, she hardly respond or a...
nswered questions. It wasn’t until I CCed the organization on our emails that she finally responded.
This is our second trip using Blue Sun Vacations. Our first trip was during 2020 and the issues that we had were out of the agents hands, there wasn’t much sympathy from the agent,...
but also not much she could control.
This trip however was much different. Before we left our agent sent an email with 2 different phone numbers highlighted on who to call if we had issues. We ran into issues immediately as our first flight was delayed by 4 hours and would mean we would miss the connecting flight. We emailed our agent, but she was out of the office, we also texted and got no response. We worked with the gate agent to get flights secured for the next day, and then called the first number that was listed. After an hour on hold they let us know that they didn’t have our reservation. We called the second number and they were the agency that had the number. They asked why we were calling instead of our travel agent, but they were able to let the resort, and transportation know we wouldn’t be arriving on time.
Once we arrived at the resort we were told that we had to call their direct line to try and get an extra day tacked onto our vacation. They weren’t able to help us so we reached out to our agent again and got no response. We called the booking agency direct again and they asked why our agent wasn’t reaching out again. We explained that we hadn’t heard back and they tried helping us again, but got no response from the resort. We tried again the next day and our agent got back to us and said that once we leave she can’t help us. We called the agency again and they asked why we were reaching out instead of the agent, we explained the situation and they had us speak to the resort again.
Overall on this trip we spent about 10 hours on the phone trying to resolve our issues to either get an extra day added on to our trip, or use our insurance we had purchased to recoup the night we lost. We still don’t have resolution and have been asked by the agency to email them directly going forward and they will handle everything.
Needless to say we have been very frustrated by the lack of resolution from Blue Sun Vacations. Our expectation was that if something happened they would handle it, work with the agency they used to get our money back, and handle all communications. The fact that we spent 10 hours of our trip trying to handle all of these issues ourselves is extremely disappointing. Going forward we will using a new travel agent and will not be recommending Blue Sun to anybody.
They're great in the beginning then once they have you locked into a contract and you've paid, the customer service goes downhill fast. Getting refunds for anything is a nightmare ...
and I had many guests complain about the way they were treated when making reservations. This was a horrible feeling as the bride directing them into this (at first they seemed great). I would probably go with a different company for your guests.
we had to file a insurance claim on or trip that was in September 2016. When the loss happened I called blue sun right away and spoke to the person we booked the trip with he said ...
not to worry we were covered ( husband lost his wedding ring). Flash forward to now th claim is being denied because the person. We booked the trip with did NOT follow protocol and make a written record at the time of our loss. No one at this company seems to care that there lack of work has cost me my claim. Company does not care about you once you give them your money. They will not be there for you when something goes wrong with your trip.
Knowledgeable about many different beach locations and their hotels and helps you to make the best decision!
Awesome follow-up! Had an agent checking on me throughout my vacation! And upon my return.
Beautiful wedding and wonderdul help planning it all.
One of the best trips ever can't say enough about how great my travel agent is secrets Capri in Riviera Maye was absolutely gorgeous the people were lovely food was amazing
I'm not a new bride, but I felt like I was on my 2nd and 3rd honeymoon on our two trips this year. First, Couples Swept Away in Negril, Jamaica was a beautiful fun packed resort. T...
he Jamaican people are so beautiful and happy all of the time. The resort was five star in my book, with great food, fun and relaxation. Plenty to do with the water sports and activities.
Next Secrets in San Jose Del Cabo, was also 5 star and top notch all the way. Not the best for beach lovers if you want to go in the ocean due to the strong currents. But the two pools were beautiful. The swim up bar is great, and I especially loved the cocktail waiters that comes right into the pool to take your order and serve you your drinks!
Anyone wanting to travel should use Apple/ Blue Sun. They do everything for you for booking the airlines, resort and transportation. The agent
( Roman ) was easy to contact all of the time and very quick to respond to questions and concerns. Having a point of contact and a real person that you can talk to makes a world of difference.
I love working with BlueSun Vacations I have been working with them since my honeymoon back in 2014 and have booked at least 3-4 trips since then with them because they go above an...
d beyond to help you find the best deals and best resorts and any info you could imagine! Will never work with another travel agency.
BlueSun is awesome. We had the best trip ever. Thank you sooo much!!
Always wonderful time! The all inclusive trips are planned so you don't have to worry about a thing! The send emails and it's easy to review your itinerary. While on vacation, the ...
reps are lovely and super helpful! ❤️
We love Mr. Beaches. Apple Vacations are the most hassle-free trips, and the best prices for vacation packages you'll find. And the crew at Mr. Beaches is super helpful, low pressu...
re and friendly. If you're looking for a no-stress honeymoon, book with Mr. Beaches!
BlueSun Vacations is the best way to book your honeymoon and/or anniversary trips. They are dedicated to their clients, knowledgeable on vacation spots and travel questions, and pa...
ssionate about making your vacation as perfect as possible. Using BlueSun Vacations was a stress-free experience!
Contact
Fayetteville, AR
BlueSun Vacations's photos