We hired the FantaSea for my Father's 90th birthday. Landry's and crew ruined this once in a lifetime event. The food was deplorable, the speaker system on the boat didn't work,... and then they tell a Regional Manager was on board. One that never introduced themselves.
We chose a cake for desert and were told by Fiona's that we shouldn't worry, Landry's staff were professional cake cutters. They couldn't even cut the cake.
When we notified the Sales Rep, Heather Hardwick, of our issues, she in turn routed our complaints to Marilyn DeSimone, Director of Sales. Ms. DeSimone offered us $600 in Landry's gift cards and a chance to take 50 people (we paid for 75) on a cocktail cruise.
First off, over half the people attending were from out of the Houston area. They certainly do not want to waste time and money on a proven failure.
After, declining Landry's one sided offer, they have now refused to even discuss any restitution.
Do not be fooled by these charlatans.