Bombshell recently provided services for my wedding. I strongly discourage using them, giving the many issues I had w/ communication and work quality. The only bright spot to my disappointing experience was Paige, the subcontractor they assigne...d to do make-up for the women, as well as my (the bride) hair. She did a fabulous job and was a delight to work with!
Everything else was subpar, frustrating, and created significant stress. When I booked Bombshell a year before my wedding, I spoke with the owner, Jeris, and requested the artist who did one of my friend’s weddings and was told she would be available. When it came time to schedule my makeup and hair trial, I was told the artist I had requested (and thought I already had) wasn’t available. Luckily Paige was great, but at the time it was disappointing and upsetting.
What made that situation even worse was how difficult it was just trying to get in touch with anyone from Bombshell. I left 5 voicemails before eventually talking to an administrative assistant who clearly didn’t listen to any of my voicemails b/c I had to repeat my concerns multiple times. I considered cancelling, but it was too late by the time all this happened. I never heard from the owner after firmly - but respectfully - expressing my concerns to the administrative assistant who finally answered my calls.
Leading up to my wedding day, I had minimum communication from Bombshell. I requested two different artists for the second person to help Paige on the wedding day. I was told the owner makes the schedule/final decisions for the artists (who appear to all be subcontractors and not employees), and the artist assignments were not made until a week or two before the wedding, even though Bombshell attempts to cover the entire Southeast, according to their website.
The day of the wedding I had no idea who our second artist would be. My requests were not honored. Mackenzie, the administrative assistant who had been so frustrating to communicate with, arrived to perform bridesmaids hair services and groomsmen hair/makeup. The Bombshell website lists her as the “secretary/artist”.
• Bridesmaids & MOB did not receive the requested hair designs even though they showed her photos; within 2 hours we had to re-curl multiple girls’ hair.
• The groomsmen were told “this is the first time I’m doing the grooms package”.
• Without requesting permission, a camera was pulled out and pictures were taken to “help build my portfolio”.
• Their hair was not styled, it was just gelled over.
• Groomsmen requests/input about what they usually do for their hair were not honored; they described the communication as argumentative.
• Services in the groom’s package were not provided, e.g. eyebrows sealed into place, coverage on any bumps and/or blemishes, and 24 hour setting spray to reduce shine and sweat.
• The groom/groomsmen indicated they were rapidly and unprofessionally pressed for payment.
This added tremendous stress to my wedding throughout the process, but the day of the wedding was an utter embarrassment based on the consistently negative feedback from the entire bridal party, who were all sincerely nice people. I normally do not write negative reviews, but I would not want anyone else to suffer the stress Bombshell caused (my other half dozen contractors were superb). Overall, I learned the quality and customer service do not match the high price.