Boonzaaijer Bakery has always been a family tradition, so I was excited to have them bake a cake for my wedding. That excitement quickly turned to disappointment with their poor communication throughout the process and devastation when I cut i...nto my cake on my wedding day and saw vanilla cake instead of the chocolate cake we thought we had ordered. When we confronted the bakery about it, they claimed that when I adjusted the cake order based on our final guest count I eliminated a half sheet cake that was chocolate, but they didn't make that clear to me. I didn't think that I had ordered any vanilla cake, so I really have no idea what they were talking about. I do not live in Kalamazoo anymore, so I had to work with them over phone and email. Not once did they send me a copy of the order or an invoice showing what was ordered and what the costs would be. I find this to be very unprofessional, and clearly it led to terrible miscommunications. My husband was the most upset by the vanilla cake and didn't even eat any besides the one bite for photos. Although our guests still thought it tasted good, we were extremely disappointed.