Here is my honest review. I hate having to leave a negative review because I understand this is a small business, but I also believe businesses should take accountability when cust...omers are charged for services that are not provided.
Our biggest issue is that our invoice specifically charged us $1,500 for 3 professional bartenders, yet only 2 bartenders were actually provided. When I spoke with Candy, the owner, afterward, she acknowledged that only two bartenders were provided and explained that she felt the third bartender was not needed because she believed our guest count was under 200.
Regardless of how many guests she believed were in attendance, we paid for three bartenders, not two. We were never contacted beforehand, never asked if we agreed to reduce the staffing, and were never offered a price adjustment. We are currently trying to receive a refund for the bartender we paid for but did not receive.
Communication leading up to the wedding was also frustrating. We were given a shopping list months in advance so we could purchase everything needed for the bar. Then, 5 days before our wedding, we noticed the bar menu included additional liquor that had never been included on the shopping list or communicated to us. We had to be the ones to ask about the discrepancy, and only then were additional items added to what we needed to purchase. Having unexpected purchases added just days before a wedding was stressful and could have easily been avoided with better communication. Ive included the messages
What made the experience more disappointing was that there was no apology or acknowledgment of the inconvenience, yet communication regarding payment was extremely prompt. We were quickly contacted when payment was due, but unfortunately did not experience that same level of attention when it came to communicating changes or addressing the fact that we did not receive all of the staffing we paid for.
I understand that mistakes and miscommunications happen. Had there been an apology, accountability, and an effort to make things right, I would feel very differently about the situation. Unfortunately, that has not been our experience.
My advice to anyone considering booking is to read your contract and invoice carefully, double-check your shopping list against the final bar menu, keep your documentation, and make sure you receive everything you paid for.