My husband is a very easy going guy who didn’t have a lot of opinions about the wedding - the one thing he explicitly requested was a videographer to capture our wedding day. We both wanted to be able to look back on the memories and share them... with our future children. We also had family members that could not travel to attend our wedding due to COVID, and we wanted to have this film so we could still share those memories with them. We have consistently filmed our memories and life events together. It has become a special tradition for us to watch back on them and see our love story play out for us. Now because of Niko’s inconsideration and negligence we will not have a video of the most special day of our life. Leading up to the wedding day, he even confirmed in our contract, in an email, and in person, that even if he wasn’t personally available, he would send someone from Bouquet of Firework to film and he would still edit it. Unfortunately for us all, Niko decided not to show up and film the wedding, without any explanation. My coordinator tried to contact him when there was still enough time in the day to salvage some footage, but he did not answer until much later that night while we were preparing to exit the venue. We are incredibly disappointed that his lack of responsibility impacted our once in a lifetime memory, and the ability to share and reflect on it with our loved ones. It would be one thing to be dissatisfied with an edit or service provided, but it is completely unacceptable that he just broke the contract and did not show up. I don’t understand how a wedding vendor can operate with such disregard and irresponsibility when they are responsible for a once in a lifetime experience to cherish forever.To add insult to injury, when we began to pursue a refund since services were not provided, he was slow to respond and took over 2 months to fully return our payments to him. While we were more than understanding that times were hard for him, we also felt that pressure and were deeply disappointed with his response. I would definitely NOT recommend Niko if you want reliability and good communication leading up to and on your wedding day.