Bridal & Gift

hich just makes dress trying on fun) and honesty (which you have to have in your dress consultant). When the dress that I loved had an ugly associated brown silk sash, Joyce hurried off to find the most beautiful and fitting belt that looked like it was made for the dress. I had a great experience at this bridal salon - it gets busy at times and there is definitely a ton of stock so it can seem cramped - but Joyce totally individualized my experience. Thank you!

sses, and kept going back to the first dress Laura had me try on. The price was reasonable and the quality of the dress was amazing! (Maggie Sottoro)Everyone at Bridal and Gift was friendly and helpful. I also got my shoes here

ura and Fran who helped me feel beautiful in my beautiful gown! What an amazing day.. I couldn't be more satisfied with all my vendors. Lets keep small boutiques in business!

ry on. Because I was in love with many Sottero and Midgely/Maggie Sottero dresses, I made my appointment with Bridal and Gift because they were supposed to have the biggest selection. I called the store ahead of time to confirm that they had the styles I wanted and they confirmed that they indeed had them all in store. When I arrived for my appt, list in hand, the lady working said they only had one of the dresses, out of the 10 they had confirmed to me on the phone. When I told them I had spoken to someone on the phone they said it must have been someone new, who didn't know. They didn't even feel bad about it, and told me to just go look around and find something. When the lady pulled dresses for me, I was put upstairs in what seemed like a large closet. The saleswoman was not helpful, and continued to pull dresses that I would never wear, even after describing what I was looking for. I ended up buying a dress that I liked, but didn't love, because I didn't feel like going through this terrible experience again. I never received a call when the dress came in, and had to follow up on my own. They also would not let me try on my dress when I picked it up, even though I wanted to pick out and buy a matching veil at the time. After the dress was sold, I was not an important customer anymore, as I was told "it was the height of prom and wedding season." I will tell everyone I know to never go to this place. I wish I had gotten my dress somewhere else.

very satisfied with the service here. Janet was very helpful with finding the perfect dress for each of us. It really helps that she can suggest what dress would look good on each body type. Give the place a try!

ore shops like this. The owner is a true delight, she was willing to work with me when I had an issue and wanted to make sure I was happy! I've shopped around and had found the wedding business to be such a money making business, I was getting very discouraged until I went to this store. I highly reccomend this store, to brides, bridesmaids, Mothers, etc. I don't care who you are, where you are, if you treat people nicely, they will treat you the same way. A store like this is so hard to find and I will continue to rave about it to bring them more business so we don't loose a true treasure like this store. Thank you Janet, and Thank you Linda for all of your help and hardwork!

ped us was so nice. We then went back to get my mother's dress. Again we had great service. However, they ended up calling us back 3 days after to say her dress was discontinued and could not be ordered. The owner gave my Mom 20% off the next dress for the inconvenience. My Mom found another dress she loved and I figured it would be the end of it. My Stepmother then decided to get a dress there. She found a dress she loved but she wanted to talk to my Dad about it before purchasing, so she asked them to measure her and she would call back with her credit card information. I also at that point ordered these really cute blue shoes for the wedding. My Stepmother called back 2 times and they kept saying they would get back to her. They never did. Two weeks went by without a phone call back, and at which time she had gone to another bridal store to purchase her dress. I called to inform them of that and tell them how dissapointed I was. I was then informed that my shoes were discontinued and I would not be able to get them. I was absolutely furious!! Were they just never going to call and tell me this!! I spoke with the owner who stated she would give me 50% off the dyable shoes. I told her I did not want dyable shoes but wanted 50% off of my veil. She agreed. My Mother's dress came in and so we both went to try on our dresses and order a veil. We made the appointment in advance but they clearly overbooked because there were people everywhere, my Mom and I had to share a dressing room, and they were basically trying to shove us out the door. I found the veil I wanted and there was no price on it. The owner said it was $190. I then said, "Minus the 50%off." She had no idea what I was talking about. You would think that if you had a customer who was upset with your store come in, with an appointment, that you would make sure to remember the situation. I calmly asked her to check my record. She never came back. I went upstairs to pay and the price of the veil was now $289. I asked her why the veil was that much and she rudely answered, "I told you I would look it up and that's the price." I was furious but since we were getting 50% off it was worth it getting the price there. I then asked if they could look up online and make sure the veil was dicontinued to which she said she was "too busy" and that she would call me. She had another sales rep call me later that day saying it was in stock, but I have never been treated so rudely in my life by a store, never mind the OWNER!! I suggest no one go and give their business to this place. It's crowded, unorganized, and the owner is rude!!

re doesn't look impressive on the outside, but once inside you can tell it is packed to the gills with selection, (it has over a thousand dresses on the inside that will fit every budget- EVERY budget)! Do not be deterred by outward appearances! I was able to try on a ton of dresses in a short amount of time (which is huge when you aren't sure exactly "what will really look good on you" and was really shocked at what worked best to flatter my figure! I ultimately got a dress that I look amazing in, without breaking the bank! (Even less expensive than some of the big run of the mill chain stores!!!) This store carries top dress designers that a lot of the competition does not! I even went to other stores to ask about any dresses by a certain designer, and was told that they were out of my price range... If you want a cat-walk experience like "Say Yes to the Dress" for everyone to "ooh and ahh" over, you won't find it here, due to space - but then again, I didn't even have that experience on Newbury street in Boston. My mom, sister and girlfriend told me they had more fun helping to pick out dresses for me to try, and sometimes helping me put them on and off, than they did sitting on a sales-floor waiting for me to pop out. (we tried that experience too). Francia my seamstress and sales consultant was great, and my first fitting went amazing! I can hardly wait to see my dress after the final alteration! Bottom line, I'll take selection, service and bonding any day over superficial aesthetics that I can't take with me to my wedding and won't be in any of my pictures. I highly recommend this place! .

nd the most beautiful dress I have ever worn, and they were timely and accommodating at every step.

e owner of Bridal and Gift bring in 2 Allure dresses for me to try on. When we arrive for our appointment we find out that they could only get 1 dress in but never bothered to call my mother and let her know. Our consultant Erica was fantastic and she ended up finding me my dream dress. Well once I said yes to this dress Erica was done and I was in the hands of Linda the owner to be measured and order the dress. I had wanted to order my dress with a corset back in place of the zipper , and I had to order it with the hollow to hem method since it was completely beaded with scalloped lace on the bottom. Both of these were extras which was $200 but that was not an issue for me. So we order the dress and get out estimated ship date. It was 12/31/10. I didn't see my dress until June. It was over a month late and when I put it on I just wanted to die. I had such a bad feeling leading up to this day, During the 6 moths of waiting for it to come in, I never received a call back after countless messages from myself and my mother. My dress came in about 3 inches too short and 2 sizes too small. I held back the tears but I was so disgusted with what happened after, Linda the owner never once said sorry, just blamed everyone else but them. I knew there was a sample of this dress which I went and got myself after they had told my mom it was sold. I put on a sample dress and it was to big but at that point it was all we had to work with. I didn't trust them to order a new one and the only other alternative was find a new dress. They had a seamstress who they recommended, and so did another bride so we had her come in to see what she could do. In the end Benvinda our seamstress created my perfect dress out of the sample. Linda never offered a sorry for the inconvenience that was caused but she did work out a discount on the sample dress to make up for the frustration that was caused by Bridal and Gift. Before the dress drama we had also ordered the bridesmaid dresses there. My MOH was local but both my bridesmaids lived out of state so they had to call in there measurements. While the dresses came in the right sizes, I called to make an appointment since we were finally going to get a chance to be there all together to try on the dresses and they could take theirs home. I was told the dresses would be steamed and ready to go over the phone from a consultant( which I started righting down names and times of conversations at this point due to the lack of communication) and when we got there 11 days later the dresses were a wrinkled mess and when I commented to the lady working she very rudely responded with Oh no the just came in there was no way the were going to be ready. REALLY??? I was so over this place and at that point I was done.....I let her have a little piece of my mind. Any bride who wants to enjoy the experience of finding her dress DON"T GO HERE!!! There is not 1 person working there that has a clue, the place is a mess, and there is no organization at all. Had I known just a little of this I never would have went there!!! My Seamstress Benvinda deserves 10 stars for fixing my dress...she was a miracle worker!! The only thing that place has going for them!!

have preferred a larger size and have it taken in. The top was fine, but the bottom was too tight. I had to starve for a few weeks prior and it was still too tight.

't coming in next week as they had originally planned ... they had never ordered it!!!! i had already put a deposit down and everything. no phone call, no apology, nothing. dealing with this place to get my deposit back was ridiculous ... they are rude and unprofessional.

s from the store, but for some reason, never got the deal. Then when I went for my first fitting I asked about my veil and they told me that although I had purchased it from them 2 months prior, they never ordered it because they had no idea where it had come from (no tags so they figured they must have picked it up by accident from another vendor at a bridal show, yet somehow they knew to charge me $200 for it 2 months before). Not only did they not call me to tell me any of this, nor apologize about the problem, but they then told me that although they could make it for me, it was not worth their time for the $200 I had paid for it. My bridesmaids and I also felt that they made us order bigger dresses than we needed so that we would end up spending more money in alterations. I wanted to order a size smaller than they ordered me, but they told me that I had to lose 15 lbs to fit into the current size they were ordering me. I did not lose any weight before it came in and the dress fit just fine. By the time the wedding came, I had to pay (another vendor because I was so fed up with Bridal and gift at this point) to have the dress brought in 3 inches on both sides and was so mad that I hadn't been "allowed" to order the size dress that I felt was right in the first place. I highly recommend not using this vendor!

nutes after my appointment was scheduled, and then they did not have any record of my appointment (they found out later that I did have an appointment, they had just double-booked). The woman I worked with was either new or leaving soon because she didn’t seem to care at all. When I made the appointment I had asked to try on a specific dress while I was there and they seemed to have no idea what I was talking about when I asked about the dress, but they did eventually find it. The saleswoman never recommended anything, she just sent me upstairs to search through the gowns myself and find ones I liked. It was very overwhelming and not helpful at all. At one point, a man seemed to wander into the shop and started hanging around (we came to find out it was the owner’s husband). It was very uncomfortable, especially when one of the saleswoman (who we later found out was the owner) was trying to put cups in the dress I was wearing and she had to kick him out of the room. At the end as we were trying to leave, the owner’s husband then tried to sell me on honeymoon packages they sell through the store. Overall, it was a very uncomfortable experience and I would not recommend this shop to other brides.

from a specific designer I had been looking for. Unfortunately everything went downhill from there. The original seamstress I met with when purchasing the dress (I had a few details I wanted to change) left, and I met with someone completely different when I showed up for my first fitting, but led to believe I was meeting the woman I first met. When my bridesmaids dresses were ordered, we had discussed many times that I wanted knee length dresses, yet some miscommunication along the way, they were ordered tea length. When I received a voicemail confirming the dress order had been placed, I immediately ( I'm talking 2 minutes or less) called the shop back and spoke with the same person who left the message. I made very clear AGAIN we wanted the dresses knee length (which they were calling cocktail) and did not want them tea or shin length. She assured me that she would call the designer back immediately and rectify the problem, and the dresses would come in the appropriate length. Well surprise, surprise months later when the dresses came in, they were ALL the wrong length. At this point the owner tried to tell us that cocktail length and tea length are considered the same, and that if we wanted them higher then we would have to have them individually altered. After many discussions back and forth, the owner finally agreed to have them sent back to the designer to have them cut the correct length, and guaranteed their return within 2 weeks. Now fast forward 6 weeks, no dresses, and no answers. I was lied to repeatedly by the owner that she had been checking on them, and had various excuses to why she had no answer for me. After finally getting pretty upset with her, I was finally told that they were still sitting at the warehouse, untouched, and she was in talks with the designer as to why they needed to be changed since they placed the order as tea length. I was so beyond frustrated at this point we had them all sent back to us untouched, and each girl went and got it altered at their own cost. My own dress had its own long list of issues with the seamstress making mistakes, and having to fix them repeatedly, but thats another long story. Needless to say, stay far far away from this shop until they learn better communication skills and work out their issues. I give 2 stars because I still loved my dress and the girls dresses once it was all said and done and the sales women were very polite throughout.

shop were bigger, but I understand that problem has already been fixed... happy for all brides who get to enjoy the great selection and service in a big, bright, new space!

o let me know my bridesmaid dresses were in. They also told me my dress would be in, the end of January. It did not come in until the end of February beginning of March. Also, the owners husband(who is part owner as well) hangs around the dress shop talking to the customers. Which I suppose is ok, but if you are trying on dresses and coming out of the dressing room for help you don't necessarily want to see a man leering around, just my opinion. The seamstress Francia was very helpful and I loved her. She was definitely the best part about buying from this shop.

did great work. The merchandise seems overpriced to me. After puchasing the dress, the shop seemed rather disorganized (issues that were resolved concerning the balance on the dress, conflicting information from difference employees).

month before. They charged everyone "shipping" to their store. Everyone's dresses came in way too big to the point where alterations said they may not be able to alter them and still have them look good. They charged one of my girls $20 extra on top of everything else because she was taller and another one of my girls an extra $20 because she was a bigger size, even though her dress came in way too big. We had to pay $10 for two swatches that were sent to us in the wrong color, then the wrong material, then an inch big..we didn't receive the real swatch with the real color or real material ever. 2 of 4 dresses came in with stains from the dye that alterations weren't able to get out and when we complained, bridal & gift got them out for us...but stains always come back.

the hefty price tag.

when they never called me when my dress came in. I had to call and check. They told me they called and left a message but I never received any, I thought that was a little shady.

ey make you feel comfortable the entire time not like the other shops that I'd been to.

ns and they were perfect-she had a lot of lace she had to deal with!

was looking for and the store has more than enough dresses to try on. After choosing a Maggie Sottero dress that I fell in love with and ordered, I received a call a week later saying that it was discontinued and I’d have to choose another dress unless I wanted the floor sample. Janet was very apologetic, but told me she had a dress I would love, and she was right. I didn’t think I would find another, but I loved this second Maggie dress even more! I was very excited to wear this dress. I decided to get my alterations done there as well; I was not so pleased with this decision. Looking back I wish I would have taken my dress to another place. After 3 dress fittings, my dress did not fit me on my wedding day. The dress had to be taken in because it was too big, well the seamstress took it in too much, and it was now 2 days before the wedding. She took it off me moved a button over, and said it would be fine, she didn’t have me try the gown back on because her next appointment was waiting. I should have insisted to try it back on, but didn’t and come the day of the wedding the back did not button. Luckily it was a corset, so we could hide it a little bit, but looking back at pictures part of my back is exposed and the flap that should have been buttoned is sticking out, I find it very disappointing. My mother spent a good deal of money on the dress and alterations for it to fit perfectly, but it didn’t, not to mention that all six of my bridesmaids bought their dresses there, as well as my mother, and my cousin bought her wedding dress there on my recommendation. When I call the store to inform them of the situation, all the owner did was laugh, say sorry, and ask me to bring in pictures so she could see how pretty I looked that day, not to see the dress. A few of my bridesmaids had issues with their alterations as well. Overall, I would go there to look and try on dresses, but definitely not get any alterations done there.

ended one dress which was the one i ended up choosing for the wedding. They also have a great seamstress for alterations!