Bridal Brilliance Rentals

DO NOT TRUST THIS COMPANY WITH YOUR DRESS After consigning my dress for 3 years I came to pick it up and found that nearly ALL of the beads (front and back) had severe sun damage and were beyond repair. I wish I could attach an image to show you just how bad the damage was. I brought it back in immediately, and they admitted that it was IRREPARABLE sun damage on their account. They just said sorry and offered to Venmo me the amount agreed upon in the contract (25% of the dress's value). I reached out to several seamstresses, and the designer of the dress, and every person has said that nothing can be done. Even if by some miracle I were able to get the same beads (the designer will not sell me the beads, I asked), it would take HUNDREDS of hours to replace the beading. I signed my dress up for consignment with the knowledge that rips, tears, stains, and maybe even some bead loss would be possible and to be expected, so I originally thought what was agreed upon in the contract would be more than enough to cover any potential damage. I would never dream that a company that handles wedding dresses daily would damage my dress beyond repair because of improper storage and gross negligence. I'm sure you can understand the added frustration that no one contacted me about the damage whatsoever for over a YEAR. I had absolutely no idea that my dress was ruined until I picked it up and drove 45 minutes home to unzip the bag and find a yellow dress instead of a white dress. The reason I picked up the dress in the first place was because it had been over a year since the last rent, which means that it was probably sun-damaged and yellowed a long time ago. No wonder no bride has wanted to rent it since. No amount of money will be able to replace the sentiment of this priceless object that I entrusted to this company. I understand that they had no legal obligation to do anything more than what was stated in the contract, but wouldn't it have been an act of good faith to take accountability for the (hopefully unusual) circumstance and replace the dress? What about moral obligations? Covering the cost to replace my dress is the least they could have done after 3 years of profiting from it and then utterly destroying it. There clearly needs to be some serious adjustments made to the way they handle and store dresses. I requested that they please inform me of whatever precautions they were taking to ensure that this would never happen to another bride's property again, and they disregarded my concerns. So now here I am, trying to warn others. They clearly don't care if it happens to my dress, so why would they care if it happens to yours? I always dreamed that I could pass my wedding dress on to my sisters and/or children. I thought that renting my dress out for a few years would be a great way to mitigate the overall cost and have less of an environmental impact. After a few years, I thought I would get it back so it could be preserved as a memento. How sorely mistaken I was.