About this vendor
Congratulations on your engagement! Weddings are one of the biggest parties a couple throws and can really embody their personality's and relationship. A wedding gown is the most self-expressive garment you will ever wear. At Bridal Chateau, we focus on the bride's attire because every bride deserves to feel special for their wedding. This means that we carry gowns in sizes 00-40 in stock. Our gowns range mostly from $1000-$3500, with a majority of our styles falling in the $1200-$1800 range. You can choose from several appointment options, including our VIB appointment for an enhanced shopping experience with champagne for you and your guests in our private Platinum Suite.
It is recommended to shop for your wedding gown 12-15 months out from your wedding to have the widest variety of options. Since we are size inclusive and stock over 400 gowns, you can rest easy knowing that you can walk out the same day with a gown if your time frame doesn't allow for special orders.
We carry amazing gowns from designers such as Maggie Sottero, Morilee, Sottero & Midgley, Rebecca Ingram, Kenneth Winston, Julietta, and from smaller indie designers that offer styles you can't find in any other shop in Western New York. You can message us or jump onto our website for more information or to book your appointment: https://www.bridalchateauinc.com/. We can't wait to meet you!
It is recommended to shop for your wedding gown 12-15 months out from your wedding to have the widest variety of options. Since we are size inclusive, you can rest easy knowing that you can walk out the same day with a gown if your time frame doesn't allow for special orders.
We carry amazing gowns from designers such as Maggie Sottero, Morilee, Sottero & Midgley, Rebecca Ingram, Kenneth Winston, Julietta, and from smaller indie designers that offer styles you can't find in any other shop in Western New York. You can message us or jump onto our website for more information or to book your appointment: https://www.bridalchateauinc.com/. We can't wait to meet you!
Details
Accessories
- Cover Ups
- Jackets
- Wraps
- Hair Accessories
- Flower Crowns
- Headbands
Business Attributes
- Woman-owned Business
Dresses
- Flower Girl Dresses
- Shower & Party Dresses
- Wedding Dresses
Fashion Services
- Bridal Stylists
- Dry Cleaning & Preservation
- Plus Size Available
- Private Appointments Available
Awards and Affiliations
Reviews
Your trust is our goal. Our community relies on honest reviews to help you make those big decisions with ease.
4.4
out of 5.098 reviews
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I had a great experience getting my dress and accessories here! I couldn’t have been happier with how my dress looked for my wedding day
I had the most AMAZING experience at Bridal Chateau. Haley knew exactly what style I was leaning towards and she was able to narrow down dresses until I said YES! I am in love with my wedding gown and it was on sale, so it was way below budget. I highly recommend getting the sparkling appointment. It was a beautiful room and we were welcomed with champagne. The whole experience was something I will never forget.
Beth and her team went above and beyond when I was looking at dresses and for my fitting when it came in. I truly felt special and valued while there. I received so many wonderful compliments about my dress/veil at the wedding. I thank Bridal Chateau for helping me feel like a princess!
I worked with Molly at the Bridal Chateau after trying out two other bridal salons. I wasn't quite finding what I wanted at the other salons and many of the dresses that I tried on looked quite similar. Molly decided to go rogue and show me something completely different during the Maggie Sottero trunk show and I knew immediately she had nailed the dress.
During my appointment, I felt completely comfortable. All the dresses that I had tried on were well within my size range. I know that can be a stressful point for some curvier brides and that wasn't even a concern by my second appointment. The first appointment was a Sparkling Appointment ($50 upgrade) which was so worth the additional cost. The rooms were huge and comfortable. Everything felt incredibly private.
All the dresses I tried on were well within our budget. Molly was patient and never once seemed frustrated despite me sending her last minute to try something out of the box. I absolutely loved this appointment and have been referring friends to Bridal Chateau for their appointments. I haven't had a bad experience yet and their selection seemed endless!
I completely loved my time at Bridal Chateau, I worked with Francine and she made me feel so special and pretty and was able to help me build my own custom dress to ensure I got exactly what I wanted and it was perfect!
Love the dress and the service during the appointment was wonderful. I got my veil, tiara, and dress here!
I had the best shopping experience here! Funnily enough I also bought my prom dress here (10 years ago when they still sold prom dresses) They reached out beforehand to get to know me and what I was thinking about my dress, when I walked in they already had dresses pulled and ready for me to try on. I worked with Haley and she was amazing!! She really listened to what I was saying and was in tune to how I was feeling to help me find my dream dress. From start to finish everyone was wonderful, very professional and accommodating. Cannot recommend bridal chateau enough!
Had the most lovely experience at Bridal Chateau! The staff was so helpful and accommodating. They made me feel so beautiful and paid attention to what I wanted and liked, but also had me try on things I never would have thought to try on. It was honestly so helpful with figuring out what I truly wanted in a wedding dress. I highly recommend working with them!!
I bought my dress here with the help of Francine! She worked so hard and really listened to every little detail I was looking for in my dress! Absolutely wonderful service! I felt no pressure to try anything on that I knew I would not like or be comfortable in! 10/10 would recommend this boutique to anyone looking for their dream wedding dress!!
Kathy helped me find my DREAM dress after being pressured into buying a dress I was unsure of at a different local dress shop. Can’t thank her enough for taking everything I told her I like/don’t and being patient with me until I found the dress of my dreams. She made the process so easy!
Bridal Chateau is hands downs the best wedding dress shop in the area! Francine, my stylist, helped me find the perfect dress based on all the things I told her I was looking for. From first trying on, to picking up the dress, they were professional and kept me informed of everything. I did not feel I was pressured or pushed into buying anything. They definitely have the best selection in this area. The try-on area was nice that it was secluded from others in the store, as well. Francine was also very helpful at finding accessories that matched my taste and dress, including a veil and hair piece. Can’t wait for my big day! 😊
I personally don't think I could have had a better bridal experience. Everyone at bridal chateau is absolutely lovely and my dress is perfect.
I had a great experience shopping for my wedding gown with my mother and now mother-in-law at Bridal Chateau. Everyone was so friendly and helpful, they had a wide range of options and I absolutely adored my wedding gown. They also supplied a list of recommended tailors that I ended up using!
I cannot recommend this bridal shop enough! Right when you walk in you’re greeted by friendly front desk staff and it’s like walking into a magical princess world full of beautiful sparkly dresses. My bridal attendant let us pick some dresses off the floor and also grabbed several that she thought would fit my style based on what I told her. I’m so glad I kept an open mind because she brought me a sweetheart strapless (I didn’t want strapless) and paired it with a lace jacket that matched and it became the most beautiful combination I could’ve dreamed of – I got the two pieces sewn together and it really became a one-of-a-kind custom made dress for me. I got so many compliments on my dress on our wedding day – people told me I looked like a model and that the dress looked so gorgeous and expensive (but I had gotten it on sale off the floor for an insanely low price) and made for me! They also do cleaning and preservation so I can’t wait to have my dress as a keepsake for life!
Cathy was an absolute dream to work with. She expertly navigated the opinions of my friends and family all while listening to what I wanted and what was important to me with my wedding dress. Ultimately, I ended up choosing the very first dress Cathy had me try on, and it was perfect! I couldn't be more thrilled with my experience at Bridal Chateau!
Molly was the best consultant ever!! This place has amazing hospitality and everyone was very sweet. Thank you guys, especially Molly for helping me find my dream dress. <3
From the moment I walked in the door, my experience at Bridal Chateau was fantastic. I went to 3 other stores in Buffalo and several more outside the area and this one really stood out. Cathy was THE BEST. She made me feel comfortable and important, listened to me and best of all - found me my dream dress!! The staff there is incredibly knowledgeable, helpful, and not pushy at all. Definitely recommend to all the Buffalo brides out there looking for their perfect say yes moment!
I had THE BEST experience at Bridal Chateau! I worked with Cathy and she really listened to what I wanted and made my vision come to life. The first dress she picked out for me ended up being my wedding dress! They have a beautiful selection, and there wasn’t a dress I tried on that I didn’t like. I did not expect to find my dress on my first appointment, but Cathy made my experience so special and fun. Thank you for helping me find my dream dress!
I had the most wonderful experience at Bridal Chateau with my mom and sister! From the moment we walked in until the moment I said yes to the dress, I felt nothing but joy and relaxation! Our consultant was Cathy and she is THE BEST there could ever be. I told her exactly what I wanted in my dream dress and she picked it for me on the first try. She knows her information in and out and made me feel like a princess! She took care of us as if I was the first bride to ever walk through that shop and that really stood out to me! The shop itself is beautiful and the prices are great! I will forever be recommending this shop to anyone I know getting married so they can all have the same wonderful experience I had!
Molly was absolutely amazing! In fact, I would say that she was the BEST consultant in all the wedding gown places I visited in Buffalo NY. Molly was professional, lovely, sweet, honest, diligent, and patient. She definitely made my experience of trying on wedding gowns so enjoyable, relaxing and memorable. She was so quick on her feet to help me provide great experience, always smiling, and generous! All the staff there were so kind, gentle and sweet.
If you are looking for a wedding dress, please do not miss this place!! If I could give more stars, I definitely would.
They are seriously the best. Bridal Chateau has a great selection of dresses and the sweetest staff members to help you. I love my wedding dress from Bridal Chateau!
I am so grateful to Bridal Chateau for an amazing wedding dress shopping experience! I went with a VIB appointment so I could bring my whole entourage and the knowledge of my consultant, Molly, alone was worth it. The VIB package included the use of a giant personal room to show off the gowns and a sizeable changing room (perfect for the pandemic where my entourage could sit comfortably), champagne, a couple of charcuterie boards, and an extended appointment time.
Molly was an incredible consultant! Being a plus sized bride I was worried about finding a dress that would look good on me. Molly was able to identify exactly what I was leaning more towards and we were able to naturally get it down to my top two dresses! I appreciate that there was never a rush to purchase the dress the day of. That being said I am so excited that I found my dress!!! I can’t wait to wear it at my November 2021 wedding. I will definitely recommend Bridal Chateau to any friends of mine that get engaged in the future!
If I could give more stars I would!!!!!! I decided to do their VIB room for my appointment so I could have my closest family members with me (5 in total which can be a lot of opinions to manage). Molly and Francine served us champagne to start which was so thoughtful. Molly was AMAZING. I was incredibly nervous to try on dresses for the first time and she really made me feel comfortable. She is incredibly knowledgeable and answered all my questions. She listened to my likes and dislikes and picked out some really great options for me. When it came time to make a decision she kept me grounded and in the moment thinking about exactly what I wanted on my wedding day. My family also coudln't say enough nice things and how much fun they had! I would recommend everyone to shop here!
Kathy was an amazing consultant! She listened to what I thought I wanted and helped to find dresses that fit my criteria. She also kept all dresses within my budget ($750) which was so thoughtful. The last dress she pulled for me ended up being the dress. It is perfect! She was so hopeful and patient. I would definitely recommend this salon to anyone buying a wedding dress!
Molly was the most amazing person to work with! my dress is amazing and they are so affordable every dress is under 3k!!!
Bridal Chateau is the absolute best bridal salon in Buffalo. From the very beginning, they made me feel special and were beyond accommodating. I took two trips here during my dress search, and both times Molly was my consultant. She is such a gem - patient, a great listener, and helped me find my dream dress. Even after my dress was in, the salon was incredibly helpful in suggesting the best way to sew the bustle and how to adjust my workouts to ensure I didn't need any alterations in my dress. They have a great selection, but are also small enough to provide an intimate experience with your friends and family while finding your dress!
Rund
I loved my consultant, Kathy. she took some time with my mother and me and really seemed to understand my style. She wasn't pushy and made it fun. She knew exactly what to suggest when we were stuck. It was such a positive experience.
The shop also had a wide selection of dresses and sizes. I didn't get frustrated at all over the fittings and felt quite beautiful, having samples that actually fit!
They helped me find the perfect dress for me and were very accommodating of my schedule for fittings and alterations!
Molly was my consultant, she was amazing! She covered every detail with me and was patient and sweet, she made me feel like she truly cared and was not in this to get a sale. As for the boutique it was amazing mirrors in the fitting room so you can see if "you" like the dress before you show it off. They had a great seating for family and they covered every detail down to reception lighting so you could truly see every every detail im the dress before you make the big decision. I will be back as soon as i makr my choice this is a wonderfil palor!
Utilized for bridesmaid dresses + alterations for 2 of the bridesmaids
Pros: very friendly staff in person and usually on the phone, good amount of bridesmaid dresses to select form in all different price ranges, lots of colors to select from. Nice boutique experience. Good flexibility in allowing others to pick up for out of towners and quick alteration times even during busy season. Reasonable prices for my girls including on any alterations.
Cons: Every single dress was extremely huge on the girls (not even close to their true size) making every single one of them require heavy alterations, the 2 girls who got alterations there which are indeed reasonably priced and quick were overall good quality except they definitely forgot to make the straps shorter for the one girl (who lives in Maryland and ended up having to have them re-sewn by my mother-in-law because she couldn't travel multiple times). We would have had much worse issues if they were small on anyone though, I will admit. I had one bad experience over the phone with a woman who didn't seem to understand that I had additional questions and there was other follow up expected and tried to rush me off the phone - not realizing I was an out of town bride and so certain things needed to be discussed by telephone. She also freaked me out telling me all orders had to be in that day when she initially called me (almost angry at me, which is certainly uncalled for) and I told her how I discussed with the woman I worked with IN PERSON that payments and ordering was not due for another 2 weeks. She had to then check with management if this was okay, which it was but warned me that they'd come in later (they actually came in earlier so idk why she was so rude). That being said, I had an absolutely wonderful experience with everyone else and all other times I communicated with people. They were nice enough to send me some swatches in the mail as well as I decided between a few favorites for the girls' dresses.
I had an amazing experience at Bridal Chateau. From the initial appointment to try on dresses to my final fitting, everything went perfect. I liked how they let you browse the gowns because I didn't know what specific style of dress I wanted. I also liked how I never felt rushed there and all the staff was extremely nice. The seamstress who worked on my dress couldn't have been nicer. The dress was a bit tight on my first fitting and she reassured me that sue work led make it fit perfectly for my wedding day. I highly recommend Bridal Chateau!
My dress was "the dress" that is for sure. Maggie Sottero is a beautiful designer and the dress was everything I could ever hope for and more.
The service was okay. No major complaints but I didn't like that they push you to pay for your dress before you can see it or try it on. Alterations were excellent, but a little pricey.
The women were so helpful and patient. They were wonderful to work with. Alterations were perfect! I couldn't have been happier!
Do not go here. I had a horrible experience. I never write reviews but I felt compelled to let other brides know that they are not a good place. Yes, they have some designers and are the only one in the area that have maggie sottero in buffalo, but I would travel to rochester instead. They are super pushy, fake and even though they stated I would have 1 1/2 hours for my appointment, 45 mins in they told me they had to hurry up. I had only tried on two dresses. Then I felt they kept trying to talk me into dresses that didn't look good on me. I was also told that I better hurry up and order even though my wedding was 10 months away. I felt rushed and put a down payment on a dress I don't really want. I ask if I could use the down payment on a veil or something, and they refused. I wish I would have read more reviews about this place before I went here. I found a lot of negative reviews on yelp and google. Do your self a favor and stay away.
I had a great experience at bridal chateau! Sam was my consultant and she was so helpful. The beading on the dress was irritating my skin so she brought it to the seamstress and they cut fabric to line it to see if it would help - this was above and beyond my expectations. I felt I did not receive this kind of service at any other bridal stores in the area. Thank you bridal chateau!
I absolutely loved my dress!! Huge thanks to the alterations department, especially Deb for helping my dress become exactly what I wanted. She was able to take off the straps and put in the lace-up back. Made my dress truly one-of-a-kind. Thank you!!
I purchased my wedding dress at bridal chateau. The service was great, they make you feel special every time you come in. The only negative thing is the quality of the garment bag (dress cover) that they give you when you take the dress home. I was expecting a high quality cover, however what i got was what looked like a pink garbage bag with really thin plastic. My dress was great and they had a lot of styles and designers to choose from. I like that they color coordinated the ribbons for when it came time to bustle the dress. Good experience!
Initial impression.. Wow. Once I bought the dress and had my fittings.. Not so wow. Word of advice.. Get the dress here if you want, but skip the alterations.
My dress was beautiful and well taken care while being stored there until the wedding. At times the staff seems extremely busy and unable to provide adequate service but if you go during the week they are more than willing to help. My alterations were also done perfectly through them.
Didn't love the place at first but fell in love with the dress.. But they made sure to make me and my family happy, and helped me multiple times to find the perfect dress, veil and accessories! I received so many compliments all day!
Every time I went in, from dress shopping, to picking out accessories, to picking up my items, everyone was so friendly and accommodating. I had a great experience while picking out my dress and they were so helpful months later when I needed to exchange my belt and pick out a headband. Great customer service, super value for my dress, and I LOVED my dress and accessories so much!
Bridal Chateau was absolutely fantastic! The best customer service if have ever experienced! When I arrived for my first appointment they quickly took me in and gave me a cute gift, a small box with a pair of pearl earrings. They had me select 6 dresses I was interested in and had me try them on. The dress I really wanted, we waited until the end to try it on. Absolutely amazing! And the best part was it was the price was cheaper than what I had set my budget to be. I also bought my veil from them and because I bought the dress there on that day, I got a discount for the veil. I've discovered they love giving discounts (when appropriate). The prices for alterations was super reasonable. And they gave me the skirt for under the dress at a discount as well. They were very flexible with my schedule since I was coming from out of state. Amazing! Simply amazing!
very helpful and one of the few small bridal shops in the area that you can try on bridesmaids dresses in bigger sizes than the sample sizes
My experience at the Bridal Chateau was really great. I wanted a knee-length or tea-length dress, but there wasn't a very big selection of those. The young lady who helped me scoured through the racks of bridesmaid dresses and found the perfect dress for me there! You get a private changing room and they really take their time with you. Plus they were not pushy about buying a "normal" gown, which I really appreciated.
My experience was ok, nothing to rave about. Got my dress here. Great price, ok staff.
I bought my dress during a trunk show sale at Bridal Chateau. They were very organized and helpful. The dressing rooms are a good size so you can get a good look at the dresses. My particular dress was supposed to be altered to sit more on my shoulder but that was not the case. It may have just been the style of the dress though. I do not fault them for that. Katie assisted me each time I was there for a fitting and was wonderful. She took time to talk with me about the bustle options, showing us each one, and the options for a hoop skirt. Buying my dress was probably the easiest process out of the whole wedding planning process.
I could not be more pleased with Bridal Chateau! They had an amazing selection of dresses, understood what I wanted to see, and very importantly, helped me to feel beautiful and find "THE ONE." They were even willing to work with me on the price a little when I told them I had found it somewhere else for less. I was helped my Katie and she is amazing! She knows her stuff, makes you feel comfortable and beautiful. She is a serious asset to the store (and should definitely get a raise)and if you are going dress shopping, request her by name. The store is clean and large, and they have special lighting they can turn on to show you what your dress will look like at the reception on the dancefloor. A nice touch, for sure. Their seamstress did a great job with my bustle too! (That was all I needed because they did such a great job measuring me!) Can't recommend this place highly enough!
This was the second place I went to look at dresses and fell in love with my dress immediately. The saleswomen were very friendly and helpful and helped you try on all of the dresses. There was a big range of prices and styles to choose from and a nice clearance section, which is where I got mine.
The selection and quality of wedding gowns are very good. However, The service for the amount of money everything costs is not commensurate. The alterations are ridiculously high priced as well.
I found an absolutely stunning gown at this establishment. The woman that helped me to find it, Sam, was amazing! I was very happy with this boutique until it came time to order my dress. The girls measured me, and then they suggested that I order a dress 2 sizes LARGER than I am. Not only was I incredibly offended, but the manager was completely condescending and rude. After I told them what size I would like to order, (the size that my measurments fit) the manager asked the sales associate to write on my client folder: Client was told to order a larger size and ignored sales associate suggestion. I'm an intelligent woman and I was not ordering a dress in a size that was too small for me so that I had to "work to get into the dress." I ordered the dress in the size that would fit my current body size. For her to say that was just plain rude and extremely condescending. If I had to do this over again, I would have tried the dress on here and purchased it somewhere else.
It is a family owned business & the owners/workers are very nice. The reason for the 4: The day of the wedding, we realized that my dress was missing a vital clasp so had to improvise the day of the wedding - I was agitated as I paid a lot for alterations. Also, one of the seamstresses, I worked with was not very friendly, but the other one was awesome!!! The place is expensive, but I bought my dress off the rack so got the gorgeous dress I wanted for a reasonable price.
Got my dress on sale, beautiful dress, amazing proce
Tried on a sample dress- felt presured to buy because of the "discounted price"- ended up hating the dress when I went back in to try it on.
Bridal Chateau is the second place I went to try on dresses and I'm so happy I did. The atmosphere was great and the people were very helpful the whole time. I'm a plus size girl so finding a dress wasn't easy but hey made me feel just like every other girl
can be snobby, cute selection
Beth, Sandy and all the staff were also so pleasant and as excited for me as my family! They helped me find the dress of my dreams which was not usually out of the floor and I wish I could wear it daily!
I absolutely love my dress... still! It was perfect for me and for our wedding. I was very happy with the selection but very disappointed with the cost of alterations at Bridal Chateau. If I brought up concerns or issues, the staff was willing to assist me; however, any promotions or discounts that I was told were available when I bought my dress were not applied unless I re-addressed the issue. My dress is mostly organza. When I picked up my dress it appeared wrinkled. I was told this is normal for the material; however, I mentioned this to another seamstress (different location) and she said that even organza can be pressed. She pressed my dress for less than $50 and it looked 100 times better. I have purchased bridesmaids dresses for other weddings from Bridal Chateau as well and paid for pressing and still received a wrinkled dress... I was told at those times as well that the material was supposed to be wrinkled. After paying over $500 total for my bridal gown alterations and having all of my bridesmaids buy their dresses at this same location, I would still recommend looking at Bridal Chateau for your gown but choosing another shop for your alterations.
Got my dress from them. Dress was gorgeous and a great price. Bad staff!!!!
Bridal chateau has a HUGE selection of dresses in every shape and style! They ladies working there are so nice and completely listen to what ou are saying. They stay within your price point and do not try to talk you into spending more. I even got a free vail with my purchase! We liked them so much all my bridesmaids and both mothers bought their dresses from them!!
Dress was beautiful, and girls were nice.
The service that I got from Bridal Chateau was super! The people are friendly. My dress was fantastic!
The service was great! They concentrated only on you, listened to everything you said, and did not rush you. This place is great!
My gown was amazing and the service was great. I wish I could say the same for my bridesmaids dresses; the order the wrong length for thier gowns. In the end everything worked out great and if I had to do it over I would choose Bridal Chateau but I would just comf. everything 3 times.
The women in the shop were awesome! Not only were they very helpful in searching for a dress, they were very supportive of me when I was trying to make my decision. The in shop alterations were inexpensive, beautiful and done in a timely manner!
These people think that they are the only bridal shop in WNY. I urge you to look elsewhere to not have to deal with and tolerate rude staff and unexpected "fees" incurred. Sandy told my mom that "she knew she was going to be difficult right off of the bat", which as the mother of the bride, is not the right thing to say. The tried to pawn a mis-stitched dress off on my mom, which they clearly messed up on, but it somehow was my moms fault. Luckily, she tried it on, after they told her it was perfect and didn;t want her to try it one. 2 days before the wedding, my mom was out looking for replacement options, because the Bridal Chateau "sure thing" fell through. Between my bridal party and I, we easily spent over $6000, but it doesn't matter, because they obviously have clientele to make up for it, since customer service is non existent.
If I didn't HAVE to give them a star to write this review, i wouldn't have.
From the very first time I went to the store to look at dresses, to the day I picked my dress up, the staff here were so helpful and friendly. I can't say enough good things about them. They were amazing. Anna in particular was the girl who helped me from the beginning. She was so sweet, and really awesome to work with. They also did my alterations there, which turned out perfect. I had previously read some not so good reviews about having alterations done there, but I have no idea what other people were talking about because they did an incredible job. I only needed my dress slightly altered once and that was it, it turned out perfect.
Friendly staff and the dressed are priced great. I didnt end up buying here but had a great experience shopping!
When I initially chose Bridal Chateau to purchase my dress, I was impressed by the selection. They really did have the best selection of any of the places I visited. For that reason I give them the 2 stars overall. However, it was all downhill after that. When I went in the first time I was told that if I give a deposit (agree to purchase my dress from them) I would get a free veil. I agreed to do this and even thought I had found the dress. When I went back a month later to look again, I found another dress that I liked much better, which was the one I purchased. However, at that point they did not want to honor the free veil because I had changed my mind about the initial dress. This was not how it was explained on the first visit. I also told them on this first visit I wanted sleeves added to the dress. They said this would not be a problem. I do not live in the Buffalo area, which I was upfront about from the start. They did not feel this was a problem because I would be visiting frequently. They also did not feel the sleeves would be a problem. Unfortunately, that backfired. When I want for my first fitting (3.5 hours!) they said that I would not be able to wait until the week before the wedding when I would be home again get my final fitting because of how difficult the first fitting was. I had to fly back to Buffalo ($250 plane ticket) just to try on the dress again about a month before the wedding. The first fitting would have gone MUCH smoother if I was able to work with the same person on each visit. When I went in to be measured and place the order (1 year before the wedding) I met with one employee who was marvelous and took plenty of notes. Unfortunately, those notes never got communicated to anyone else in the shop and when I arrived at the first fitting sleeves had been made which were nothing like what I wanted. When I made the appointment for the second fitting they said there would also be a third fitting. When I showed up for the second fitting they made me take the dress home which I was not prepared to do. They also very quickly showed my mom how to help get me in my dress, however, they did not let her try in the shop. The day of the wedding it took 3 people to get me dressed, one of which was the florist (thank you for coming when you did). The bottom line regarding this shop is if you want to purchase the dress there, that should be okay. However, please think twice about doing anything more there! If I had to do it again, I would definitely not get my alterations done at this shop. I also would REQUEST that I only work with one individual so that there aren't so many people involved who don't communicate with each other! I would seriously consider doing my own documentation and even tape recording conversations as they denied saying things to me that they definitely said!! The dress was the worst part of my wedding experience...I thought this was supposed to be the most exhilarating part for a bride! By the way, the alterations they did do didn't even last for the whole day of the wedding. If I could give negative stars for service I would!!
I bought my gown at a different shop but used Bridal Chateau for my alterations. The woman who worked with me was absolutely wonderful. Even though I hadn't bought my gown there they let me wander the store in it trying on different veils/headpieces, standing on their platform in their special lights that make everything sparkle...I feel like I got the true bridal experience. I had tried on gowns there and loved their service as well. But didn't find one there I fell in love with. My mom tried on MOB dresses there as well and loved the sales ladies. Everyone we ran into was wonderful.
Also...my bustle held all night long. :)
Overall good experience. Mostly friendly staff. Dresses came in pretty quick. Flowergirl dresses overpriced. Couple problems with alterations but addressed.
I found a beautiful wedding gown at Bridal Chateau and my girls also found a beautiful bridesmaids dress. Very resonably priced dresses but the alterations are a little pricey.
Beautiful dress for a reasonable price! Wonderful service!
First off, I love my wedding gown. I love everything about it!!!! Dealing with this vendor had to be the worst part of the planning of my wedding. I paid extra to have my dress stored there. When I called to make an appointment for a first fitting, they couldn't locate my dress. When I spoke to manager she was very demeaning and rude. She made it seem like it was my fault. She said there was a balance left on the account so they retocked it with the other dresses and they didn't know if they even had it in their store anymore. I explained that I called a month prior to make a payment over the phone and no word was said about having to be paid off in full or they would restock the dress. They took my partial payment and restocked the dress. So in other words my dress was available for other brides to try on and possible buy for themselves. I paid extra for my dress to be stored and they couldn't locate it. Finally they called back and said they think they may have found it. When I drove out to make sure they were so rude. I had a hard time understanding how they could restock a dress without first calling the bride. I asked for the dress to be steamed and cleaned since I had no idea where it had been or who tried it on. They refused. I ended up getting alterations done there as well. My busle buttons fell of befor my reception even began. I spent the most part of my cocktail hour having my bustle fixed by a server at my reception.
Nice,friendly, great alterations
Staff was awesome to work with and my dress was the best!
They made my wedding dress shopping experience easy and fast! SO helpful with everything!
Everything went well, the women who helped me with my alterations was absolutely wonderful! (I wish I could remember her name)
My bridal party and I went to a couple different places before going here and none of them seemed to compare to this place. All the staff was so friendly and made sure you were taken care of right away. The only thing i did not like was that there were no appointments so if you went on a busy day you might have to wait a while to actually try on a dress. We did end up finding both my dress and the girl's dresses here though!
The selection was okay. I found a similar dress to the one I was going to purchase for half the price elsewhere.
I got a steal on my dress here. I walked in and told the sales lady my budget and she was thrilled to be able to work with someone who had a budget (most places are not pleased by this) she said it made it a challenge. She immediately pulled out three dresses. She told me the first one was going to be the one, that it was perfect for me. Sure enough it was the one. I absolutely loved it and the price. Everyone loved the dress on my wedding day. They are wonderful here!
The dress turned out fantastic. They did a great job measuring me. I had no alterations besides a bustle! They were all very helpful!!
I bought my dress and my bridesmaids dresses here. They seemed to have a lot of new people there that wasn't quite on top of things. Due dates and details of the purchases were not always clear and they are SURE to get your money before doing anything to serve you. They offer a good selection and did deal with an emergency alteration issue well but, you do have to stay on top of them and constantly check up on them. All and all I was moderately pleased.
Great to work with - not a large selection but I was able to find what I wanted. They threw in the veil for free as a discount program they were running that week
I found the ladies at Bridal Chateau to be very helpful and polite. It is best to make an appointment if you would like their full attention.
I loved my dress and my girls dresses. Almost every experience was wonderful. Felt a little rushed a few times but overall everyone was really nice and I LOVED my dress!!
I picked out my wedding dress and was told that if I ordered by the end of October 2009 for my July 2010 wedding that my dress would be in in less than 6 months. I ordered my dress the beginning of October 2009 and it didn't come in until the end of May 2010, and I had to call to find out if it was in, no one called me! When I went to pick it up and told the lady that I would be taking care of my own alterations, they became VERY RUDE! THEN, on my wedding day, my dress RIPPED!!! The zipper completely pulled away from the back of my dress. My mom and MIL had to ask everyone at the reception for saftey pins to help hold my dress together.
My bridesmaids did get their dresses for $25 at a sale though.
I read many negative reviews online about this shop but I have to say, my experience was fantastic. We purchased both my wedding dress as well as the bridesmais dresses and were very happy with both. They knew me by name and made you feel special throughout the entire process. The dress fit perfectly. The only negative I have is that the bustle was a bit off, and although they told me I had 3 loops per button (in case the bustle was stepped on and the loop broke, you had back-ups) there was only 1 loop per button. This did create problems, but other than that the service was warm, friendly and the staff were very knowledgeable.