Cyndi promised me a store credit (my initial $1,800 deposit), after I changed my mind on an initial decision. After taking a pause in planning after my Dad’s heart surgery, I decided to find a dress at another location. I found a dress and call...ed her to schedule an accessories appointment with the full credit/deposit that I was promised. She agreed. I told Cyndi from the beginning that I would be willing to take a small penalty for cancelling this order. She said not to worry about this. I came in for an accessories appointment and saw a veil that matched my dress. After deciding on a veil to use with the credit, my mother asked Cyndi what the balance of my ($1,800) deposit was. I had planned to get my accessories, as I previously told her & to use the full credit as I was promised. Cyndi said I was lucky to even receive the veil ($160) and that I really did not deserve to be getting anything from her. She completely went back on her word. I have never experienced such bad business, and such a cold demeanor (especially in a business that is all about preparing individuals for the best day of their life.) I hesitated with writing this review because I really try to see the good in all people. Unfortunately, this experience has put such a toll on me. There was no good here to be found. I ended up telling Cyndi to keep the veil. In the end, with Cyndi, it is about money and not the bride. Looking back, I would not have wanted to have anything with me that day from this store and from this individual. My experience at Bridals by Cyndi was dishonest, unprofessional, and disheartening. To be honest, it’s hard to write this down in words because it still sickens me that I spent months of my planning negatively impacted by this shop and this owner. Not to mention, the financial loss that my mom experienced at the attempt of adding something memorable to my special day. In the end, Cyndi made almost two thousand dollars from my family, and I was left with nothing in exchange. I hope that the financial gain that Cyndi made from my family and I was worth what she took away from me and my day. That is something that I will not be able to get back. As a girl with many new engaged friends, I will provide them with my honest experience so that they do not make the same mistake that I did. I was fooled by the initial presentation and 5-star Knot reviews, and every experience after has been a nightmare. Such bad business practice.