Bridals by Sandra

n so I could try it on. My fittings with Jackie went really well because she knew how to tailor the dress to complement my unique body type. Communication with her was super easy and she kept me updated throughout the alterations process. Overall, my experience with them was excellent!

it was as they have a fireproof storage room. My husband and our wedding party rented suits from here, and they came out beautifully. With that being said, unfortunately there were some cons. The front-desk staff often sounds incredibly agitated when speaking with them, it makes you feel bad for contacting and inquiring about your orders, which thank god I inquired. While I did not pick a cape at my initial fitting, the seamstress on site noted in my file I was interested in receiving a cape. Unfortunately, the seamstress I had initially left, and when calling the location to inquire about my cape, no one was aware of this. Once the cape idea was reviewed, I received service quickly and found my dream cape. Although, if I did not call and inquire, there may have been a lost opportunity to have what I dreamed about. My stepfather's shirt that he rented arrived and the collar was stained, leaving them to wait an additional hour on site for them to clean the collar. While we're thankful the stain was removed, there was definitely a time crunch in picking up items. Lastly, and most importantly, my dress' straps broke prior to the reception starting. I was a great sport about it and we were able to alleviate it, it was incredibly unfortunate as I hadn't done anything prior to have caused it to break throughout the day.

range FIRST question) and then the LAST question was what kind of styles did I like. I told her I specifically like the Maggie Sottero line, but that I was open to mostly anything (trying to keep an open mind). I told her I had pictures of dresses I liked. She allowed me to show her ONE dress, acted like she knew exactly what I wanted. Rushed us back to this CLOSET that is open at the back where they keep the dresses. Oh yes, if you wanted to be able to see other dresses they have, don't bother, you can't. Also the dressing rooms are connected at the back so the other stylists can see you changing (hello, privacy). So she brings me out 3 very similar dresses that were similar to the ONE photo I showed her. I immediately didn't like any of them. I then told her that maybe what I had thought I liked wasn't actually my style and if we could try something different. So she brings out 3 more dresses, all of which are VERY similar to what she just had me try on. Each one lace with flowers. I kept saying I didn't like the flowers. What does she do after this? Brings out 3 more with EVEN MORE FLOWERS. After my sister and I asking multiple times for me to try on something a little more fitted (I had said I liked a line but then I was like maybe I actually am looking for something a little more fitted because none of these I found appealing), she brings out a fit and flare that is the exact opposite of anything I had told her I was looking for. A very elegant satin off the shoulder, sweetheart neckline (told her I didn't like this neckline), VERY fitted gown. The entire time I felt SO rushed. To give you an idea, I tried on 13 gowns in less than an hour. Every time I said it was something I wasn't sure about and was trying to determine what I liked and didn't like, she'd interrupt me and say "okay, let's just try on something else if you hate it." Honestly, I left there feeling so disappointed. It was my first experience trying on wedding gowns and I don't want to go to any others. OH and she also told me at the very end of the appointment that they would be getting new gowns in "a couple of weeks" and that I could come back and try on those. She kept emphasizing they'd be "new" and "upcoming" and when I asked when they would be there since she said a couple of weeks, she told me NOVEMBER (my appointment was yesterday 9/2). My wedding is 10/5/2024. I do not want to wait until NOVEMBER to see if I even like anything they have nor do I want to be treated like I'm a nuisance to them. Never in my life did I expect that. Stay away from this place, unless you like being seen naked by the whole staff, treated like you're a virus, and continuously interrupted. 0 stars.

ragging on the floor which I had to hold up the whole night so I didn’t trip. It was a nightmare dealing with them and they are so rude and unprofessional whenever questions are asked. During my ceremony you could see the padding in my top in all the pictures. So disappointed and was told I had to wait for a call back with no response as of yet.

rrounding the front desk, stylists going every which way and it was hard to get assistance with what I was there for. Sometimes when I came for an appointment (to look at dresses or for a fitting), I’d be left in the fitting room by myself for over half an hour before someone returned. Would also highly recommend you buy a veil elsewhere if you’re interested in one as these are highly overpriced and they do not accept any returns. When I went for my first appointment, I felt like the stylist was sort of rude and dismissive of what I was asking for, but I also felt like I was being rushed. Unfortunately all photos that I took there turned out horribly due to the very poor lighting as well, so hard to look back and reflect on what I had tried on.

ot a modern shop or department store. They even kept the show room fitting rooms. Which is cool cause you can kinda see into the dress vault because the backs of the fitting rooms are open so the laddies and easily move dresses in and out. One of the reasons I came back here to get my bridal gown was because I know the owner is also a wholesaler for many of the bridal shops along the east coast and the mid west. They showed me dresses from Australia, Ukraine, Spain, China and various USA brands. Since their dresses come from all over the world you really got to adhere to all the bridal sites that say get you dress no less than 9 months out. I didn’t, but Sue jumped through so many hoops to make sure my dress was here in time. 2nd I went with them cause I know that they specialize in custom work. Which can be done with one of their master seamstress or through the Casablanca bridal company. I looked into both these options. With either option, expect to pay. It’s custom work and labor is not included in the price of the dress. The Casablanca options were really cool cause for extra $$ you can mix and match your dress. But I ended up going the root of having my custom work done by one of their seamstress. I know a few of the seamstresses that contract through them and they each have over 30+ years of experience. Which was great cause they are no BS when it comes to what can and cannot be done to a dress. I ended up paying a little under $500 in total for alterations including tip, which is not bad. 3rd, they carry plus size bridal gowns to try on. As a bigger girl it felt so good to try on more than one dress that fit. They have a couple free services that are pretty convenient. They store the dresses for you in a Vault. They also will press and put your dress in a bust form when you pick it up. Which was SUPER nice cause it meant I didn’t have to spend so much time the day of the wedding steaming it myself. I had a huge ball gown with alot of layers and feathers. So I was already expecting to repress it, but was pleasantly surprised that I only needed to touch up the train since the top didn’t wrinkle from it being in a bust form. Everything there is by appointment only, it was that way even before Covid. Even so, they get super busy. Saturdays are a mad house the place is packed. Expect to wait on a Saturday. So I recommend making a weekday appointment. And request a big room if you are bringing more than 2 people with you. They only have 4 large rooms with a curtain and those book up fast. The rest of the rooms are seamstress rooms so they are smaller and no curtain. For my bridesmaids I did a Bash. This is something they do Exclusively for people who purchased their bridals gowns through them. They put us in a private large show room that had 2 fitting room in it. It was BYOB and I don’t think I tipped our consultant near enough. They got some special talent with keeping all the girls on task while they are drinking, socializing and playing dress up. Some people here complain out tipping, but I ended up tipping the seamstress a little more than I would a hairdresser or nail salon artist. Cause it’s like similar principle.

lso did the same for my mom, my mother in law and other family members! The dresses and accessories are incredibly affordable as are the alterations. What was so amazing about my experience was that I was able to customize my Casablanca dress to my heart's content so my dress was really a mashup of 2 different dresses with additional details added. The girls were so patient with me when I needed to rule out other possibilities before making my final choice and I'm just so pleased with the final product. I felt like a true princess the entire day and I owe it to them!!

salons, but here it would have been helpful. I asked for specific features (example: something that isn’t poofy- pretty nonspecific) and the my stylist would only bring back poofy tulle filled dresses and tell me layers could be cut out. I now realize I had been asking for a sheath dress (didn’t know the term at the time). I described it to my stylist as “straight” and was told they don’t make dresses like that? I did not have one single dress that even somewhat met my vision and felt that the dresses I was given to try did not work for a modern bride. As a first time shopper, I needed guidance because I didn’t completely know what I wanted in a dress and also was unfamiliar with the terms used to describe dresses, but my stylist was essentially silent the whole time. The lighting is horrific in the fitting rooms. My fitting room was directly in front of the door for the dress stock room, so stylists were constantly going in and out through my fitting room and looking at me, which gave me no privacy whatsoever. The rooms are not closed off and I had an extremely large and loud group next to me which took away from my experience. All the sample sizes they have run pretty small compared to other stores which was unfortunate because you can’t really see what you are trying on. Save your time and check out any of the other local salons! You will have a much better experience elsewhere!

ress and go, this is not the place. At any given point I was not looking at more than 50% of a finished product of the dress I wanted. I went to two stores prior where every dress was a finished product with the exception of maybe 1 detail to add on. To top it off, I’m a plus size bride and I repeatedly was trying on size 6, size 8 dresses because it was all they had. If this shop wasn’t so worried about the sale they probably would have listened to what I was saying and politely told me this might not be my place….but they just kept trying and got to a point where they were condescending about me ever finding the dress I wanted. Meanwhile I had 3 other options at other stores that were contenders and found the one that I’m going to another store in the area to purchase. The entire experience just felt like I was working with car salesmen. My group and I left just totally offended by the entire thing. Also, for the love of God update the interior. I felt like I was at my moms 80’s Prom.

bringing dresses that were maybe 50% of what I was asking for. I also felt the lighting was a bit dim on the fitting rooms, which skewed my opinion of almost everything I tried on. Overall, I would go back as they had a nice selection of bridesmaid dresses, jewelry, and flower girl dresses. I just wish my experience would have been different!

tely ended up being the one. The seamstress that I had also did an excellent job with my alterations.

ile we waited for the stylist. I tried on several dresses, liking some things from one dress and different things from others. They told us the dress we loved the most was styled by a company who would be willing to customize the dress. We were all impressed by the option even if they told us the only thing we would have for several months would be a sketch of the dress. After thinking it over, I signed off on the sketch. Despite COVID, they were incredible with making sure I had all the necessary accessories to go with the gown, even being honest about which things it may be better for me to get elsewhere. The seamstress they paired me up with (Jackie) was phenomenal. She listened intently to all my concerns about the fit and keeping the dress modest as possible. Not only did she address all my concerns, she spent over 30 hours hand-sewing the detailing on and in adding the extra lace to the actual bodice portion along with the extra beading so it was one piece. I was absolutely floored by how much time and work she put in to helping make my dress perfect. I would 100% recommend Bridals by Sandra to any bride looking to get their dress here.

ittle discouraged not finding a dress I loved, and helped provide recommendations to fine tune and eventually find the dress of my dreams. Since it ended up being a Casablanca gown, it was able to be customized before it was made, and she helped me to bring up the front and the back a bit as they were lower than I wanted for a church wedding. I was nervous how it would look at my first fitting, since I had only been looking at sketches of my customized dress but it was exactly as Samantha described it would be. I had a couple of fittings during summer 2020 and my only complaint was that they were difficult to get a hold of via phone over those months... however, it's understandable because of all the changes with Covid. I'm sure brides were calling nonstop about their gowns, fittings, etc. My dress ended up being perfect, and I wore it not only for my Sept 2020 small ceremony, but also for my Sept 2021 postponed reception. Between events, Bridals by Sandra offered to hold the dress and veil in their vault and steam it again for the 2nd event. I really appreciated that! In my many experiences at Bridals by Sandra for both my events as well as friends' weddings, I found that some employees are nicer/more professional than others. I should also mention that my bridesmaids got their dresses here too and I don't recall any complaints or anything. Overall, positive experience and I would recommend!

fitting, but all in all it was a good experience.

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ng business hours - you usually get a recorded message telling you to call back during business hours (which it is) and then it hangs up without letting you leave a message. While I had a good experience choosing gowns with my consultant Brianna, most of the staff was unpleasant to work with. The dress my mother ordered (sized up on their suggestion) was so big on her that they refused to alter it because they didn’t want so much work, but also refused to give her a refund or reorder the dress. I was most upset with the tone in which they spoke to her, essentially blaming her for getting the wrong size dress and not being sympathetic at all to the fact that she was disappointed. My mother and I both left in tears - it’s not just the issue that the dress didn’t fit, it’s the manner in which they dealt with it. I have had past experiences with them as a bridesmaid and felt the staff was very dismissive and short with me then, too. I would not go back.

below my budget too!!) I recommend this store— there’s a lot of options and the staff are great!

cellent! She listened to what I did and did not like when trying on dresses. I thought I found one I really liked so she dressed me up with flowers and a veil so I could really see it. When I seemed unsure she asked if I wanted to see some more (I appreciated her not rushing or pushing me because I really liked one) and then she brought in maybe 4 more for me and I found the one I loved! She even let me try on a few more after that JUST to be sure and then helped me pick out the perfect veil.

’ dress appointment, I knew exactly what color I wanted. The girl showed us the rack and said “all these dresses come in this color”. 2 weeks later the designer company contacted the shop because the dress my girls ended up picking out did not come in that color so we had to go back to pick out a new dress. They ended up ordering a dress size too small for one of my bridesmaid and the seamstress ended up breaking the zipper 2 different times when she came for her alteration appointments when trying to make the dress fit her. When the groom/groomsmen came to pick up their suits the Wednesday before the wedding (not sure why the suits come in so last minute) all but one did not fully fit. They did a size exchange for them and came in the following day to try them on and the shirts were still the wrong size and they ended up getting the wrong suit jacket. We then had to go back a 3rd day to pick up the shirts/jackets that still didn’t fit correctly but were doable. They had also given us some extra ties since one had gone missing. Come the day of the wedding, we realize that none of the ties matched!! Although the employees tried to be accommodating, they came off a bit rude about everything.

ediately made me feel comfortable and told me to enjoy the process! She was helpful and knowledgeable on what dresses to pull within my price point and shortly after I found my perfect dress!! The entire staff was extremely helpful during the pandemic and was always available for my questions. They were patient and worked with all my alterations and also helped my dad find his suit. Everyone at the bridal shop was so kind and easy to work with!

ed to be my dress. Nothing like I would have thought I'd love! It was perfect!! I gave three stars because when trying to get ahold of the store, I kept getting this recording that I couldn't leave a message and to try again. I was calling during COVID hours. After 3 attempts I finally got through. This happened a few times, it's a little frustrating. My seamstress was nice but she didn't listen to me. I had a extra strap in the gown that helped zip and button it up. I told her twice that it needs to be snapped, but she just kept saying ok without doing anything. Finally we showed her and she just laughed about 🙄. It was little things like that that were annoying when trying to get my dress.