Bridals by Sandra

ve been a joyful and memorable moment in my bridal journey quickly became uncomfortable and upsetting. I felt judged and scrutinized because of my budget, and despite repeatedly requesting privacy, the salesperson did not accommodate me. The salesperson, who was with me throughout the appointment, continually presented gowns that were far from what I had envisioned. I felt immense pressure to make a purchase, even though none of the dresses suited my taste. After the appointment, I realized my mistake and sought a refund. When my fiancé contacted the owner, Susan, she lacked integrity, refused to take accountability for the experience, and dismissed our concerns. She also refused to provide a refund and showed no regard for the negative review we intended to leave. This experience was not only disappointing but also robbed me of what should have been a joyful, respectful, and memorable bridal experience. Bridal shopping should be a celebration, and every bride deserves to feel valued and respected. I strongly encourage other brides to choose a shop that genuinely respects and values their clients, ensuring a positive and uplifting experience.

unacceptable from start to finish. She was instructed to undress with no screen, no curtain, and no privacy, fully visible while the store was open and in front of her soon-to-be 20-year-old stepdaughter. That alone should disqualify this business from your consideration. She was rushed, made to feel her budget was inadequate, and pressured into placing a deposit on a dress she was not committed to. We would rather forfeit the deposit than give this business one more dime. The appointment occurred midday Saturday. We called Monday morning to cancel. Susan refused, stating that all sales are final—despite the fact that the sale was not final, as no full payment had been made. Rather than acknowledge the situation or her team’s conduct, she defaulted to a contract designed to shield herself from accountability. Throughout this experience, Susan, the owner, demonstrated a complete lack of professionalism and integrity. When I stated we had no choice but to leave a negative review, her response was, “I understand, a lot of people have done that.” That dismissiveness speaks louder than any explanation ever could. You’ll likely be fine here if everything goes perfectly. But if something goes wrong—if you feel pressured, exposed, or disrespected—do not expect support or fairness. When things come undone, this business will not stand behind you.

a special price of $699, which was great until the months after my purchase leading up to my wedding day. First, they misplaced the veil I picked out and blamed international tariffs for not having it in store for when I returned (even though they said it would be no big deal when I asked about purchasing it right away). Although, we were able to re-locate fairly quickly, luckily. Next, I asked for a simple task of adding buttons on the back of my dress prior to purchasing the dress- which I was ensured to would be no issue. However, when I returned for my fitting - it became a nightmare as there was lack of communication between the seamstresses and management. Every time I came to talk to the person who had been answering my calls, she was not in and the seamstress who was supposed to help me with custom work was also not in so I was pushed back to the same seamstress who didn’t think adding buttons was a good idea. Also, a simple task of a hem and bustle became a project. When I asked where the hem traditionally sits, they treated me like a crazy person as if no one never asked that question before. I am not into fashion and this is my first wedding so I am sure (and there was) a traditional style of hemming a dress. The bustle was also tied and not snapped like a tradition bustle - which I wasn’t even given say in. The manger stated “it was the only type of bustle they do since the “others pop off.” I find this not to be true since I had many friends who had the traditional bustle without issue. In fact, the tie method was so annoying, I ended up holding my dress all night as it wouldn’t stay in place. Eventually the buttons were able to be added on the week before my wedding but came with unnecessary stress for about 2 months that I almost gave up on the idea altogether. It also annoyed me that the owner said my stress was because my mom passed away and is not in the wedding - which is very personable and untrue. My mom passed away 10 years ago and I have come to accept her absence, honoring her in other ways. No other vendors made me feel like a bridezilla except this place - everyone else told me I was so relaxed and chill. It certainly seems like this place was the issue. In the end, they do have beautiful dresses and It was an added bonus that they were able to hold my dress for me until the wedding and press it right before my big day so I didn’t have to worry about it but I would recommend getting alterations done elsewhere.

I then found my dress, Rayna by Maggie Sottero, online. The store didn't have it in stock but since they carry other Maggie gowns, they were able to order it for me. Jackie added the bustle, lining under the straps, hemmed it by carefully moving the skirt up to maintain the bottom, moved the original lining up more to provide some additional coverage up top, and most significantly completely redid the underskirt. Jackie was available to discuss options with me and helped me pick the right fabric. When Jackie went on leave, Nadia was able to complete my final fittings and embroider our initials and wedding date on the bottom of my dress. All of the associates and the owner, Susan, were so kind and helpful any time I came in for alterations. I have and will continue to recommend Bridals by Sandra to anyone looking for a wedding or other special occasion dress!

ooked good on me and what I would be happy with, as I went in with a completely different vision than what I ended up with. Also small thing, but I like how they helped me into the dress. I went to other salons where they leave you alone in the room and I ended up stumbling over the dress or not being able to put it on. We had an issue with my jewelry getting back ordered, but Susan (the owner) talked to me directly and found other options for me to wear so I didn’t have to stress too much. They also partner with CE Roth so we were able to get suits at a discounted price. It made the logistics seamless. I’m also having them help with cleaning and preservation. Highly recommend!

forted, but I got the best help to find my dress. I can’t stop looking at the few photos I have of myself in it just from my one appointment and can’t wait to wear it on my big day 🤍 Also! They were so accommodating with getting me an appointment when my mom and sister were still in town!

took great care of us with ordering the dress and measurements. The Entire Staff was just wonderful! Highly Recommend!

n a mannequin and the saleswoman took the dress off the mannequin so I could try it on. My fittings with Jackie went really well because she knew how to tailor the dress to complement my unique body type. Communication with her was super easy and she kept me updated throughout the alterations process. Overall, my experience with them was excellent!

Overall, I was so pleased with my dress and how safe and secure it was as they have a fireproof storage room. My husband and our wedding party rented suits from here, and they came out beautifully. With that being said, unfortunately there were some cons. The front-desk staff often sounds incredibly agitated when speaking with them, it makes you feel bad for contacting and inquiring about your orders, which thank god I inquired. While I did not pick a cape at my initial fitting, the seamstress on site noted in my file I was interested in receiving a cape. Unfortunately, the seamstress I had initially left, and when calling the location to inquire about my cape, no one was aware of this. Once the cape idea was reviewed, I received service quickly and found my dream cape. Although, if I did not call and inquire, there may have been a lost opportunity to have what I dreamed about. My stepfather's shirt that he rented arrived and the collar was stained, leaving them to wait an additional hour on site for them to clean the collar. While we're thankful the stain was removed, there was definitely a time crunch in picking up items. Lastly, and most importantly, my dress' straps broke prior to the reception starting. I was a great sport about it and we were able to alleviate it, it was incredibly unfortunate as I hadn't done anything prior to have caused it to break throughout the day.

ons for me. Started off with asking me how tall my fiancé is (strange FIRST question) and then the LAST question was what kind of styles did I like. I told her I specifically like the Maggie Sottero line, but that I was open to mostly anything (trying to keep an open mind). I told her I had pictures of dresses I liked. She allowed me to show her ONE dress, acted like she knew exactly what I wanted. Rushed us back to this CLOSET that is open at the back where they keep the dresses. Oh yes, if you wanted to be able to see other dresses they have, don't bother, you can't. Also the dressing rooms are connected at the back so the other stylists can see you changing (hello, privacy). So she brings me out 3 very similar dresses that were similar to the ONE photo I showed her. I immediately didn't like any of them. I then told her that maybe what I had thought I liked wasn't actually my style and if we could try something different. So she brings out 3 more dresses, all of which are VERY similar to what she just had me try on. Each one lace with flowers. I kept saying I didn't like the flowers. What does she do after this? Brings out 3 more with EVEN MORE FLOWERS. After my sister and I asking multiple times for me to try on something a little more fitted (I had said I liked a line but then I was like maybe I actually am looking for something a little more fitted because none of these I found appealing), she brings out a fit and flare that is the exact opposite of anything I had told her I was looking for. A very elegant satin off the shoulder, sweetheart neckline (told her I didn't like this neckline), VERY fitted gown. The entire time I felt SO rushed. To give you an idea, I tried on 13 gowns in less than an hour. Every time I said it was something I wasn't sure about and was trying to determine what I liked and didn't like, she'd interrupt me and say "okay, let's just try on something else if you hate it." Honestly, I left there feeling so disappointed. It was my first experience trying on wedding gowns and I don't want to go to any others. OH and she also told me at the very end of the appointment that they would be getting new gowns in "a couple of weeks" and that I could come back and try on those. She kept emphasizing they'd be "new" and "upcoming" and when I asked when they would be there since she said a couple of weeks, she told me NOVEMBER (my appointment was yesterday 9/2). My wedding is 10/5/2024. I do not want to wait until NOVEMBER to see if I even like anything they have nor do I want to be treated like I'm a nuisance to them. Never in my life did I expect that. Stay away from this place, unless you like being seen naked by the whole staff, treated like you're a virus, and continuously interrupted. 0 stars.

d had to be safety pinned up, when my dress was bussled it was dragging on the floor which I had to hold up the whole night so I didn’t trip. It was a nightmare dealing with them and they are so rude and unprofessional whenever questions are asked. During my ceremony you could see the padding in my top in all the pictures. So disappointed and was told I had to wait for a call back with no response as of yet.

nized. Whenever I entered the building there was often chaos surrounding the front desk, stylists going every which way and it was hard to get assistance with what I was there for. Sometimes when I came for an appointment (to look at dresses or for a fitting), I’d be left in the fitting room by myself for over half an hour before someone returned. Would also highly recommend you buy a veil elsewhere if you’re interested in one as these are highly overpriced and they do not accept any returns. When I went for my first appointment, I felt like the stylist was sort of rude and dismissive of what I was asking for, but I also felt like I was being rushed. Unfortunately all photos that I took there turned out horribly due to the very poor lighting as well, so hard to look back and reflect on what I had tried on.

ne here as well.

ch a memorable time XO

up as it was back in the 60s. It’s a traditional show room and not a modern shop or department store. They even kept the show room fitting rooms. Which is cool cause you can kinda see into the dress vault because the backs of the fitting rooms are open so the laddies and easily move dresses in and out. One of the reasons I came back here to get my bridal gown was because I know the owner is also a wholesaler for many of the bridal shops along the east coast and the mid west. They showed me dresses from Australia, Ukraine, Spain, China and various USA brands. Since their dresses come from all over the world you really got to adhere to all the bridal sites that say get you dress no less than 9 months out. I didn’t, but Sue jumped through so many hoops to make sure my dress was here in time. 2nd I went with them cause I know that they specialize in custom work. Which can be done with one of their master seamstress or through the Casablanca bridal company. I looked into both these options. With either option, expect to pay. It’s custom work and labor is not included in the price of the dress. The Casablanca options were really cool cause for extra $$ you can mix and match your dress. But I ended up going the root of having my custom work done by one of their seamstress. I know a few of the seamstresses that contract through them and they each have over 30+ years of experience. Which was great cause they are no BS when it comes to what can and cannot be done to a dress. I ended up paying a little under $500 in total for alterations including tip, which is not bad. 3rd, they carry plus size bridal gowns to try on. As a bigger girl it felt so good to try on more than one dress that fit. They have a couple free services that are pretty convenient. They store the dresses for you in a Vault. They also will press and put your dress in a bust form when you pick it up. Which was SUPER nice cause it meant I didn’t have to spend so much time the day of the wedding steaming it myself. I had a huge ball gown with alot of layers and feathers. So I was already expecting to repress it, but was pleasantly surprised that I only needed to touch up the train since the top didn’t wrinkle from it being in a bust form. Everything there is by appointment only, it was that way even before Covid. Even so, they get super busy. Saturdays are a mad house the place is packed. Expect to wait on a Saturday. So I recommend making a weekday appointment. And request a big room if you are bringing more than 2 people with you. They only have 4 large rooms with a curtain and those book up fast. The rest of the rooms are seamstress rooms so they are smaller and no curtain. For my bridesmaids I did a Bash. This is something they do Exclusively for people who purchased their bridals gowns through them. They put us in a private large show room that had 2 fitting room in it. It was BYOB and I don’t think I tipped our consultant near enough. They got some special talent with keeping all the girls on task while they are drinking, socializing and playing dress up. Some people here complain out tipping, but I ended up tipping the seamstress a little more than I would a hairdresser or nail salon artist. Cause it’s like similar principle.

he beautiful bride you are through the whole experience! They also did the same for my mom, my mother in law and other family members! The dresses and accessories are incredibly affordable as are the alterations. What was so amazing about my experience was that I was able to customize my Casablanca dress to my heart's content so my dress was really a mashup of 2 different dresses with additional details added. The girls were so patient with me when I needed to rule out other possibilities before making my final choice and I'm just so pleased with the final product. I felt like a true princess the entire day and I owe it to them!!

or yourself and pick them. I know that is common in some bridal salons, but here it would have been helpful. I asked for specific features (example: something that isn’t poofy- pretty nonspecific) and the my stylist would only bring back poofy tulle filled dresses and tell me layers could be cut out. I now realize I had been asking for a sheath dress (didn’t know the term at the time). I described it to my stylist as “straight” and was told they don’t make dresses like that? I did not have one single dress that even somewhat met my vision and felt that the dresses I was given to try did not work for a modern bride. As a first time shopper, I needed guidance because I didn’t completely know what I wanted in a dress and also was unfamiliar with the terms used to describe dresses, but my stylist was essentially silent the whole time. The lighting is horrific in the fitting rooms. My fitting room was directly in front of the door for the dress stock room, so stylists were constantly going in and out through my fitting room and looking at me, which gave me no privacy whatsoever. The rooms are not closed off and I had an extremely large and loud group next to me which took away from my experience. All the sample sizes they have run pretty small compared to other stores which was unfortunate because you can’t really see what you are trying on. Save your time and check out any of the other local salons! You will have a much better experience elsewhere!

ride that isn’t into that and just wants to be able to buy the dress and go, this is not the place. At any given point I was not looking at more than 50% of a finished product of the dress I wanted. I went to two stores prior where every dress was a finished product with the exception of maybe 1 detail to add on. To top it off, I’m a plus size bride and I repeatedly was trying on size 6, size 8 dresses because it was all they had. If this shop wasn’t so worried about the sale they probably would have listened to what I was saying and politely told me this might not be my place….but they just kept trying and got to a point where they were condescending about me ever finding the dress I wanted. Meanwhile I had 3 other options at other stores that were contenders and found the one that I’m going to another store in the area to purchase. The entire experience just felt like I was working with car salesmen. My group and I left just totally offended by the entire thing. Also, for the love of God update the interior. I felt like I was at my moms 80’s Prom.

he consultant helping me just seemed to be missing the mark. Was bringing dresses that were maybe 50% of what I was asking for. I also felt the lighting was a bit dim on the fitting rooms, which skewed my opinion of almost everything I tried on. Overall, I would go back as they had a nice selection of bridesmaid dresses, jewelry, and flower girl dresses. I just wish my experience would have been different!

o try including a Morilee gown that had caught my eye and ultimately ended up being the one. The seamstress that I had also did an excellent job with my alterations.

y polite in leading us to the show room to let us look around while we waited for the stylist. I tried on several dresses, liking some things from one dress and different things from others. They told us the dress we loved the most was styled by a company who would be willing to customize the dress. We were all impressed by the option even if they told us the only thing we would have for several months would be a sketch of the dress. After thinking it over, I signed off on the sketch. Despite COVID, they were incredible with making sure I had all the necessary accessories to go with the gown, even being honest about which things it may be better for me to get elsewhere. The seamstress they paired me up with (Jackie) was phenomenal. She listened intently to all my concerns about the fit and keeping the dress modest as possible. Not only did she address all my concerns, she spent over 30 hours hand-sewing the detailing on and in adding the extra lace to the actual bodice portion along with the extra beading so it was one piece. I was absolutely floored by how much time and work she put in to helping make my dress perfect. I would 100% recommend Bridals by Sandra to any bride looking to get their dress here.

pful. She was so nice, was patient with me as I was getting a little discouraged not finding a dress I loved, and helped provide recommendations to fine tune and eventually find the dress of my dreams. Since it ended up being a Casablanca gown, it was able to be customized before it was made, and she helped me to bring up the front and the back a bit as they were lower than I wanted for a church wedding. I was nervous how it would look at my first fitting, since I had only been looking at sketches of my customized dress but it was exactly as Samantha described it would be. I had a couple of fittings during summer 2020 and my only complaint was that they were difficult to get a hold of via phone over those months... however, it's understandable because of all the changes with Covid. I'm sure brides were calling nonstop about their gowns, fittings, etc. My dress ended up being perfect, and I wore it not only for my Sept 2020 small ceremony, but also for my Sept 2021 postponed reception. Between events, Bridals by Sandra offered to hold the dress and veil in their vault and steam it again for the 2nd event. I really appreciated that! In my many experiences at Bridals by Sandra for both my events as well as friends' weddings, I found that some employees are nicer/more professional than others. I should also mention that my bridesmaids got their dresses here too and I don't recall any complaints or anything. Overall, positive experience and I would recommend!

t the greatest. I didn’t get as great of service until the last fitting, but all in all it was a good experience.

6-7 months to come in which is exactly what they told me to expect.

s very difficult to get a hold of anyone even when you call during business hours - you usually get a recorded message telling you to call back during business hours (which it is) and then it hangs up without letting you leave a message. While I had a good experience choosing gowns with my consultant Brianna, most of the staff was unpleasant to work with. The dress my mother ordered (sized up on their suggestion) was so big on her that they refused to alter it because they didn’t want so much work, but also refused to give her a refund or reorder the dress. I was most upset with the tone in which they spoke to her, essentially blaming her for getting the wrong size dress and not being sympathetic at all to the fact that she was disappointed. My mother and I both left in tears - it’s not just the issue that the dress didn’t fit, it’s the manner in which they dealt with it. I have had past experiences with them as a bridesmaid and felt the staff was very dismissive and short with me then, too. I would not go back.

and accessories to round out my bridal look.

alling in love with a dress that I didn’t expect (and it was far below my budget too!!) I recommend this store— there’s a lot of options and the staff are great!

ve dresses in my size or price? But Brianna my consultant was excellent! She listened to what I did and did not like when trying on dresses. I thought I found one I really liked so she dressed me up with flowers and a veil so I could really see it. When I seemed unsure she asked if I wanted to see some more (I appreciated her not rushing or pushing me because I really liked one) and then she brought in maybe 4 more for me and I found the one I loved! She even let me try on a few more after that JUST to be sure and then helped me pick out the perfect veil.

he groom/groomsmen suits from here. Going in for our bridesmaids’ dress appointment, I knew exactly what color I wanted. The girl showed us the rack and said “all these dresses come in this color”. 2 weeks later the designer company contacted the shop because the dress my girls ended up picking out did not come in that color so we had to go back to pick out a new dress. They ended up ordering a dress size too small for one of my bridesmaid and the seamstress ended up breaking the zipper 2 different times when she came for her alteration appointments when trying to make the dress fit her. When the groom/groomsmen came to pick up their suits the Wednesday before the wedding (not sure why the suits come in so last minute) all but one did not fully fit. They did a size exchange for them and came in the following day to try them on and the shirts were still the wrong size and they ended up getting the wrong suit jacket. We then had to go back a 3rd day to pick up the shirts/jackets that still didn’t fit correctly but were doable. They had also given us some extra ties since one had gone missing. Come the day of the wedding, we realize that none of the ties matched!! Although the employees tried to be accommodating, they came off a bit rude about everything.

made a last minute appointment (pre quarantine) and Kristen immediately made me feel comfortable and told me to enjoy the process! She was helpful and knowledgeable on what dresses to pull within my price point and shortly after I found my perfect dress!! The entire staff was extremely helpful during the pandemic and was always available for my questions. They were patient and worked with all my alterations and also helped my dad find his suit. Everyone at the bridal shop was so kind and easy to work with!

anted but then asked me to try on one, a wildcard. But it happened to be my dress. Nothing like I would have thought I'd love! It was perfect!! I gave three stars because when trying to get ahold of the store, I kept getting this recording that I couldn't leave a message and to try again. I was calling during COVID hours. After 3 attempts I finally got through. This happened a few times, it's a little frustrating. My seamstress was nice but she didn't listen to me. I had a extra strap in the gown that helped zip and button it up. I told her twice that it needs to be snapped, but she just kept saying ok without doing anything. Finally we showed her and she just laughed about 🙄. It was little things like that that were annoying when trying to get my dress.

er. She helped me find my dream dress. When she brought the dress to me she said “This dress made me think of you, you’re going to love it.” She was right! Susan, the owner was also present when I was trying dresses on. She helped make me feel comfortable in what I was wearing. A great place for dress shopping!!

i was an incredible seamstress and even helped me learn how to tape for support since I couldn’t wear a bra with my style dress. Being a larger woman I was afraid of not finding anything but everyone was helpful, kind, and overall incredible to work with. I looked and felt beyond stunning for my special day!

rvice. I would recommend going elsewhere for alterations. Not sure if it is the case for every seamstress - but, mine in particular, was only in the shop every other Saturday which made it extremely difficult to plan when I could come in for fittings since I live over an hour away. They told me once I was assigned to a seamstress I couldn't switch (which I get) but I wish the availability was more flexible. I called Sandra's to ask if I could change a time of one of my fittings and they told me I had to call the seamstress myself on her cellphone to change the time. Just in my opinion, pretty unprofessional you a client run around to try get in contact with your employee. At my final fitting, I changed my mind about having a sheer piece of fabric placed in the cleavage area of my dress and asked for it to be removed and she told me I could just cut it out myself the day of. Obviously wasn't comfortable with that so I ended up calling the next day and asked them to have her remove it - thankfully they did. And lastly, when my mother-in-law dropped off the guy's tuxedos after the wedding, she said the lady she was leaving them with was rude to her. Just a little bit of a disappointing experience.

ssion," almost to the point where it not believable. Our sales clerk was pulling the right styles and I did really like a dress but the sales at the end was so pushy it was a HUGE TURNOFF. It was like a time-share presentation at the end. But then, I could not get them to write anything down so I could remember what she was presenting to me. I even question if their "fire-proof" vault was that - it just looked a room with paneling to me. They offered to bring a loaner in for me, which I thought was nice but they did not listen about being concerned about the size, I was asking - I asked for a larger size since I knew the smaller one would not give me a good idea of how it would fit on me. I've been telling everyone about my experience here and while others might have a different one. I've certainly had better service and no-pressure sales from other boutiques.

n in stock, because it shows online that they claim to have it, they said "yes, we have the wilderly line." I arrived and I told them I was excited to try on the wilderly line and they danced around the fact that they didn't actually have it. They brought out old atrocious gown one after the next. Each dress they brought was worse than the last. The girl helping me seemed sad, and tired which didn't exactly make for an exciting time for me, which it should be. Near the end of my awful time there the owner/manager Susan came in to my room and talked so fast and so much because she was dancing around the fact that they again didn't have what they claimed they had. I just wanted to get out of my dress and she wouldn't leave the suite so I could undress and leave. Has no sense of social queues. The only reason I booked my appointment here was to try on this collection. Susan is unprofessional, the lighting in this place will make you feel so far from pretty, the dresses are dated and lack any sense of fresh bride vibes, oh and they keep the door to the back room wide open so all of the other girls working kept looking in to my suite as I was dressing/undressing. Talk about unprofessional. Shouldn't there be a curtain, some privacy? Yes, the answer is yes. Save yourself the time and energy. There are far better places in the area that you can spend your time and money and be treated like the special bride that you are.

workers aren't helpful what-so-ever. I had to buy a brides maid dress there 2 years later and the girl did a TERRIBLE job measuring me for a size and she was not helpful when I asked her advice. My dress was TOO SMALL and of course they don't care about that after I paid $200 upfront. Wish I could give them less than 1 star. Save yourself the trip and money....

ss! I would highly recommend asking for her!

My husband cried when he saw me the first time in my dress and veil! The staff at Sandra's is wonderful, helpful, and easy going! They make picking a wedding dress effortless! Thank you Bridals by Sandra for helping me find the wedding dress and veil of my DREAMS! It fit me beautifully and it captured my venue and filled my vision of finding "THE" dress! I highly recommend any Bride trying to find their wedding dress to go to Bridals by Sandra- they fit any budget and have an amazing selection! I promise you will not leave empty handed!!

he professionalism of this bridal shop and their patience each and every time I visited.

orable and special. I loved my dress and got so many compliments! I was so happy I went here!

eat job altering the gown to my growing body and were still able to keep the look of the gown!