I went to this store today excited to find my wedding dress with my family, but unfortunately, my experience was disappointing. From the moment I arrived, I was greeted with an une...nthusiastic and annoyed “Hi” from the staff. Since I was wearing a mask due to having cold symptoms and wanting to be considerate, the staff member rudely insisted that I use sanitizer. This set a negative tone for the rest of my visit.
She showed me to the area with dresses in my size, but that was the extent of her help. There was no offer to assist, check in, or even offer a simple gesture like offering water. My family and I were on our own, but thankfully, they were there to support me.
What was even more confusing was that once another group arrived, the staff member’s demeanor completely changed. She became warm, helpful, and even assisted with adjusting dresses and checking if they needed anything. It felt like a completely different experience for them compared to what we received.
It was disheartening to feel like we were treated differently, and it left me questioning whether it was because of how we looked. The only positive part of my visit was that I did find my dress. Unfortunately, the poor customer service overshadowed the experience. I hope the store takes the time to review their customer service training, as it could greatly improve the overall atmosphere and customer satisfaction.