Brittany Howard Photography

difficult time getting your precious photos returned to you in a timely manner. I understand a busy life, but over 6 weeks for a single set of engagement photos is absolutely ridiculous. I really wish we found the reviews here as she has removed any chance of reviewing from facebook, which is likely where most of her business comes from. Please for the love of your peace of mind, look elsewhere for your perfect day as you'll be less stressed leading up to it. We cancelled her for our wedding due to the failure to deliver, and respond to our questions in a timely manner. Thank god we had a whole 2 months before the wedding to find a new photographer, really keeps our lives more simple when we need to change plans last minute.

ce upfront, I really enjoyed getting to know her, but as soon as it came time for the shoot and receiving the photos, everything went downhill. She had several excuses for being late on the day of the photo shoot. It was very cold, and we all stood in the woods for over 30 minutes waiting for her. She said she was running right up the road, and would be there shortly, and ended up over a half hour late. Luckily she was good about getting us some sneak peaks that night so they could announce with them, but we did not receive anything for a couple weeks after that. I have had several photographers over the year, and for a small 30 minute shoot, it has never taken weeks to receive the photos. If I were a bride I would never hire her after reading about waiting five months to get photos for some of these girls. She would tell us that she had the pictures ready, and then make an excuse as to why they must not have come through. The album was being finicky, the email must not have sent right, meanwhile consistently posting about being out and about. Even after being late I was never refunded any money. I now see why she prefers Venmo. I suggest if people ignore the reviews and hire her, that they get a contract and pay via check or credit card so you can dispute. Very disappointed and hope brides find these reviews before hiring.

good price for a photography package she didn't technically offer, so that was really nice Her photography and professionalism was normal and more fun than expected. Group photos were hilarious and enjoyable. Pics with just me and my new husband were romantic, comfortable and fun with her as well. A week or so after the wedding she sent 5 preview pictures. I loved them and looked forward to getting more. This is the start of where communication became a problem. Something small to start it off was that she promised previews the day or so following the wedding....it was over a week later when j received them if I'm remembering correctly. Didn't get them while on honeymoon, which lasted a week. Next, I knew to expect wedding pictures 8-12 weeks after wedding. In the contract her wording sounded like if it took 12 weeks or longer then the world must be ending. So I anticipated around 8-10 weeks maybe. Contract also said if it takes longer than 12 weeks there would be communication in place to guarantee delivery. 12 weeks come and go.... I heard nothing from her. I reached out and asked about them. She promised in about 4 or 5 days she'd deliver them. That day came and went. I reached out again, not wanting to pressure her or be annoying and no response. I sent multiple messages to her and it took many weeks to hear back. She finally said sorry for the delay, I'll mail them to you first thing in the morning. Another TWO WEEKS came and went. Nothing in the mail. I reach out again. She ignores/wont view my messages (on Facebook) even though she was online and posting regularly. I tried calling, no response. She texted me the same day I called saying she'd get back to me after she got out of work. No text followed. I messaged her again.... she said she picked it back up from the post office and would post digital online "depending on upload time." I told her since I work in the same town she lives that I could pick up my pictures (just wanting to receive them already!!!) No response so far. Overall, her lack of professionalism and work ethic has overshadowed her great photography work. I have still yet to receive my pictures, now 16 weeks after the wedding.... I would not recommend her to be honest. There are many other photographers at her price range who could probably provide better relations and communication . When considering wedding pictures, they are precious, irreplaceable, and everyone wants to see them! 16 weeks later with no explanation and no effort from the vendor to make up for this incredible delay that has no apparent cause or reason is very upsetting to the newlyweds and shows me she doesnt really care about the client, only getting that paycheck. Once the wedding was over she had all her money and didn't seem concerned AT ALL about how I was feeling or how my pictures were coming along. I was worried and stressed every hour/day/week I wasn't hearing from her AFTER 12 weeks had passed and communication was terrible. And there is nothing in her contract that protects you from this happening. In fact I've heard from online reviews and personal connections that this happens with her all the time. Given the contract and her behavior, it almost seems careless and intentional. Like nothing will hold her accountable.

first then went down hill. We were never able to schedule an engagement shoot. Which I never had done ( even though it was included in the package). She would take days to weeks to get back. At this point I should canceled and booked someone else but I gave her the benefit of the doubt bc I liked her work. Comes May, I trying to get ahold of her to discuss the photos I would like and timeline on things. I need answers for other vendors. ( she was getting married in May, I realized that and gave her time but it still took more than two-three weeks to respond to me after sending a one or two message after her wedding/honeymoon). At this point it was too late to hire a new photographer. Then July comes around, I sent her a google doc about the photo list that she wanted. Then a week before my wedding she gets back to me and send me a questionnaire about what photos I wanted and everything including the start time. I return the questionnaire a few hours after she sent it too me. Then she tells me she will call me to talk over everything. She tries to get ahold of me on Thursday; I told her I was able to talk all week and that the only day I couldn’t talk was Thursday around 6pm bc it was my bachelorette party. So she tells me she will call around 2pm and nothing but then a text at 6pm comes around ( which at this point I am with my bridesmaids) so I couldn’t talk. So since I couldn’t talk; I said I could Friday ( even though I am getting stuff ready for wedding on Saturday), she said sure. Never calls or even on Saturday. so I was worried she wouldn’t show up. So she was supposed to show up at 12pm on Saturday to take getting ready photos. She never shows up then my maid of honor calls her and she thought she was supposed to come at 2pm. ( not true, on the questionnaire I said 12pm) she finally shows up at 1:30pm ( luckily my mom got some getting ready photos). Durning the wedding she lose her phone for 40 mins misses on groomsmen photos before the rain. She was missing for 20/30mins I thought she was getting photos of Ceremony site but she wasn’t. I didn’t know till I got the photos back. So missed the set-up photos and the grandparents walking down. Lots of photo she didn’t get were on the photo list and she knew about them weeks before the wedding. Durning dinner she sat and ate and talked to Guest which is fine, unless you are missing on taking photos and doing your job. I got the photos back 12 weeks after ( only digital copy) . The contract said 12 weeks which is fine, but she failed on communicating with me. I was supposed to received a usb. I have yet to received it. Yes I got my digital copies but you should honor the contract with giving the client the usb of the photos. I have message her multiple times for months she got back to me in December, she said she will send it out. Then I have never received and I have message multiple times about it and will not respond! I find it completely rude and unprofessional. I would be beware of this photographer, yes I did like most of the photos I received but she has not honor the contract and is horrible with communication. I understand that life happens, and people are busy but this is your job, and you should be professional.

grapher with an award winning personality. She's always prepared with everything she may need, including poses for each kind of session; which comes in handy when you're a bit camera shy 😅 I can't wait for my next session with her! The timeline in which I got my sets of photos was very fast, and I was so impressed with the quality of them and how her style has changed through the years. I continue to be nothing short of amazed by her work. ❤️

contract, I had to reach out and ask her, we got it like a week before our wedding. At the wedding once the ceremony started, our wedding coordinator had to stay on her to keep taking pictures through the night. Brittany got annoyed with her. She wasn't ready when people started coming down the aisle. She was sitting on her phone at the reception, which isn't a huge deal, but super unprofessional, she could have been looking for pictures to take. She asked us if she could leave early when we had booked her until a certain time. She took a couple weeks to send us 1 preview. She said she was working on them and then she went quiet and we never got any. I messaged her about a time frame for our pictures and she never answered. She answered my husband and said our contract says 12 weeks. Okay, that's fine. So we get to 12 weeks and we still don't have our pictures. We message her and she says she's running behind because she was in the hospital. Okay that's fine. She says we will have them by that monday, this was friday. We still didn't get them. She was having wifi issues. We would message her several times and she would be active and not answer for a day or more, but posting all kinds of other pictures or traveling and going out. the following weekend she finally messages us and says that half of them are up. Half, because her uploading software was down and she would get it fixed that night. This was saturday. She said numerous times that she would get them to us a certain day and that day would come and go. Now it's late wednesday night and I checked the gallery and they are up, but she didn't tell us. This was after my husband messaged her and explained our frustration. We finally have all our pictures and are so relieved. She's cool and fun but very unprofessional. This is one of the most important days of peoples lives and I see so many reviews of her doing the same thing to so many couples. Wedding pictures are too special and important to be dealt with in this way.

n the pictures. Also we had the craziest weather In February and she rolled with all the punches and made it all work with no extra worry on me which was amazing. I got our pictures back exactly when she told me she would and couldn’t be happier with the results!

aken multiple picture perfect spots in Grand Rapids. I LOVED that I got a sneak pic of a few photos within 24 hours!! I love our engagement session. Then our wedding. Not only was she there on time, looking professional, she was there for me. Whether I needed a break, a glass of water, whatever - she had my back. She did really great with "holdin down the fort ." She did really great with multiple opinions being given to her; she was perfect by sticking with what I wanted. She was a blast! Never did I think Id have a blast dancing with my photographer at my wedding - but sure did! After the wedding; she was great about communicating that our photos would be a week late due to unseen circumstances on her end. We got sneak peek photos the NIGHT of the wedding! It was phenomenal!! She was amazing. Very calm, very professional, a lot of fun, easy to work with! Definitely recommend if you're looking for a photographer who is going to listen to you!

loved the way they looked. I should have checked on this website for reviews before i did so. Hind sight is 20/20 am I right? Anyways, I provided my email for her to send me the contract and invoice me for the deposit amount which was $200. I immediately read through the entirety of the contract then I sent her the funds. I asked her what form of contact she preferred email, text or facebook messenger. She said messenger was just fine. So we start communicating about the complimentary engagement shoot. I show her an idea of what I'm looking for and since we still had snow most of April she suggested we push it out to May. Okay no problem there. Then I do not hear from her in May. I had to reach out to her about the shoot on May 10. No response. I then message her again. No response. Finally, I check her photography page and of course she made a post about her own wedding and honeymoon and that should would away for about three weeks out of the month. So she failed to mention that to me when she was the one who suggested we do the engagement shoot in May. WTH! Needless to say, I was frustrated. I kept asking her when we could do the shoot. She wouldn't respond for days even weeks at a time. It was getting ridiculous. She finally responds and asks me when I would like to have the shoot. I then in turn ask her what her availability was and radio silence. I was infuriated. She then contacts me and says she hasn't been receiving my messages via facebook messenger and she was so sorry. She then asked for my email and phone number. I politely reminded her that my email was at the very top of the messages and then I gave her my cell phone number. I didn't receive any email or text from her. So I message her yet again. She then tells me she did text me but it said it was a land line. Which is not true since I get texts daily. I tell her it is not a land line it is my cell phone that I use every day. No response. A few more weeks go by and no engagement shoot scheduled. at this point I am 106 days away from my wedding. The last thing I need is a flaky photographer. I then messaged her telling her that her communication is severely lacking, and I cannot trust that she will be there for me on my actual wedding day and that this would be the end of our relationship. Of course she immediately responds and continues to respond to me for that whole morning. She claims this isn't normal for her etc. Yet after reading the reviews on this site it seems pretty spot on for her. She refused to give me my deposit back as well. She then tells me she did email and text me. I asked for proof. She says that she can't give me proof for the email so obviously she didn't send it. Then the screenshot of the text isn't even my phone number! At the end of it she refunded me half of the $200 deposit. She would not give me the full amount which is very frustrating since I had to find a brand new photographer with 106 days until I get married which is SUPER stressful. Needless to say, she should not be a professional photographer. She needs her business license removed. She is beyond unprofessional.

oot was rescheduled multiple times due to her not knowing what was going on in her life or other shoot obligations. On the rescheduled day, she told me that "there's a $50 travel fee, I'm not sure if I told you or not." NO, she didn't tell me that, luckily I had the $50 to give. This was the first week of June. My wedding was July 1st. She told me on my wedding day that the engagement images were all done and just needed to be sent. I paid her the other $500 in full on wedding day in Cash.I also gave her my free night stay at the resort.She only had to shoot from 1145A-7:30P. I also gave her my Hilton friends and family discount which is half off at any Hilton Brand Hotel. I received two preview images from my wedding. That was it. She continued to post 8+ images of other weddings that were after mine on Facebook and Instagram while I had only seen 2 of mine. I had to message her to even get a brief understanding of when my images would be done. I messaged her again at the 11th week and she said, "They should be completed by the 12th week! " Well.. Long story short, I had to threaten to take her to court and get all of my money back, messaged her periodically to remind her I still existed and I wasn't going away... Mind you, this whole time had passed and I didn't even have my engagement images yet. I got my images the 27th week, and even with that,no instruction was given to use her links or get the password needed from the photographer. She wanted me to use her websites printing services that were like $.50 per print, and I said I didn't want to and needed her watermark off of the images *because they were on every single image*. She said she would be sending a Visa gift card for my troubles and a flash drive in the mail. I had to message her to see if she sent it, because I didn't recall her even asking for my address. Well, on the 11th of December, she said she "Yeah, I think I sent the flash drive to the venue 😅😅 that dawned on me this morning when I was about to text you and ask if you had gotten it" and "That’s something I outsource, and the girl I outsource it to just had that information and just sent it without questioning it lmao. I’m sorry!! " I then had to message her to even find out if I had to contact the venue or if she was taking care of her mistake. I asked her that day on the 11th, and then no response, I sent another message on the 17th, and magically got a response of "I called Friday, they’re sending it back and I should have it today or tomorrow! Then I’ll send it to you. 🙂" THEN on this past Saturday I had to ask AGAIN- if it had been sent, to which I got the reply of "I'm sending it out in the morning! 🙂sorry things got a little hectic with holidays" I JUST got the drive in the mail with a whopping $25 gift card for my troubles. She also sent it to Gladwin, MI the second time, but thankfully she put the right zip code, so it still got to me. I also received an image folder from another wedding on my drive. I have never dealt with anyone so unprofessional in my life and I am a small business owner myself, as well as a Sales Manager. I would be FIRED if I acted how she acted, so I guess it's a good thing she is her own boss. Stay clear of her unless you want a new full-time job of hassling for what you paid for.

g photos for about 4 months. Then they are watermarked with her logo although she claimed client had all rights to photos. She used a preset on literally every photo didn’t even need to take 4 months, probably could’ve taken a night or 2 to edit. As this is her “full time career” she should be more professional. I would not go through her no matter what her photos look like/pricing. She even had the audacity to ignore the bride’s concerns while posting others’ photos on Instagram & Facebook claiming her phone didn’t work. She is an absolute joke!!!

id the files were corrupted when she tried to start editing a few days before, she told us this after we threatened to sue. She said she sent the files to a recovery company with no luck. She said she did not back up her files, which we feel is a simple thing a photographer can do to prevent this issue. We got a full refund and we moved on, understanding the pictures were gone. First week of April, like a week ago, she said one recovery company came back and was able to save them all. We are truly grateful that 9 months after the wedding, she was still working on this. We know she didnt maliciously corrupt them, so we are so grateful that she didnt give up. We love her editing and how the pictures came out, but I hope she can work on how she manages her clients, operates her business, and give everyone the equal amount of previews, instead of 2 for one client and 15 for another.

lash drive sent to me 6-8 weeks after the wedding.....it’s week 20 tomorrow and I still have yet to receive this flash drive. Be very cautious when hiring!

th her work. Not a second wasted!, Really impressed with her outgoing attitude towards her work and cant imagine having anyone else having made my wedding day go any smoother. THANK YOU!