Broken Dish Events

alism, organization, and service from this company. We hired Broken Dish as our Caterer, Bartender, and Day-of-Coordinator. The biggest issue was our day-of coordinator. She arrived late, already flustered and overwhelmed, and from that moment on, things only got worse. Instead of creating a calm and seamless environment, she immediately came to me (the bride) with problems telling me there was “no way” she could get the flowers on the arch and that staff wouldn’t help her. This is something that should NEVER have been brought to me on my wedding day. Throughout the day, she failed to manage timelines, gave my bridal party incorrect instructions (forcing me to step in and fix it myself), and completely mishandled key moments of the ceremony. I even had to walk back inside during my ceremony entrance because she sent me out at the wrong time completely ruining that moment. Basic expectations were not met. There was no food or drinks in the bridal suite despite me emphasizing this multiple times. My guests complained about rude service and extremely small food portions. When guests asked for something as simple as an extra spoonful of rice, they were denied. My nephew, who performed during dinner, didn’t even receive his meal as requested something I had clearly communicated multiple times—which is completely unacceptable. The reception was just as disorganized. Tables were mislabeled, guests were confused about where to sit, and dinner service was chaotic. It created unnecessary stress not only for me but for my husband and our guests. The bartender, was also extremely rude and unprofessional. She argued with my husband about his own signature drink and dismissed him, which is unacceptable behavior. Even worse, the mother of the bride was ignored at the bar and told to wait with a hand gesture while others were helped first. That level of disrespect is shocking. To make matters worse, the coordinator was seen drinking during the event, despite us being told vendors were not allowed to drink. She was also unavailable during key moments when issues arose and even appeared to be dancing instead of managing the event. My bridal party and family ended up stepping in to do her job, including organizing our sparkler exit. After the wedding, I spoke directly with Chef Dom about everything that occurred. He verbally acknowledged the issues to me—in front of my husband and father-in-law—and agreed that I would at the very least be reimbursed for the coordination portion of my contract. However, after he asked me to send a detailed email outlining everything—which I did, he has completely stopped responding. He has ignored both my emails and text messages for several days. At this point, I feel completely dismissed as a client and taken advantage of. Due to the lack of response and accountability, I now feel I have no choice but to escalate this matter further, including pursuing legal action if necessary. Overall, the experience did not reflect what was promised or what we paid for. This was a significant investment, and the service fell far below expectations. Instead of feeling supported and taken care of, I felt stressed, overwhelmed, and let down on my wedding day. I would STRONGLY advise future couples to reconsider booking with this company.