Brook’s Kitchen & Tap

I’ve seen this place for years whenever I get my hair done next door. Today I decided to order a pick up. Pulled up menu online and I called while my highlights were sitting. Got my son a kids meal and myself a vegetarian burger with fries. I wanted to get the truffle fries instead of regular fries. The gentleman said it would be $3 extra. I questioned this as the menu said regular fries were $6 and truffle fries were $7 so I would think just $1 difference. The guy taking order said I could ask the manager reasoning behind price difference so I said sure I would speak with her. He then came back on phone and said he couldn’t find her. I said it was ok I would just ask when I was there for pick up no biggie. Fast forward to me picking up. When I got inside I waited about 5 min to be addressed by host stand. Gave him my name and he said oh yes let me get manager. I waited. While waiting I looked over their menu and saw items that were not listed on online menu. I then ordered additional items (asparagus and pineapple crème brûlée, and some churro donuts, I was HUNGRY 😂) The manager finally comes over. I was told the regular fries as a stand alone order were $5 and truffle as stand alone were $7 and that the online menu is wrong. She said the side of fries with burger is smaller portion of fries but they use the same amount of truffle powder (that’s odd, because half the fries would make double the ratio of powder to fries and would probably be extremely over powering I thought to myself) She proceeded to tell me the website online is wrong. That there are a few websites that she has asked Google to take down because menu changed. Hmm… ok. I proceeded to tell her I would just take the regular fries then ( I couldn’t justify to myself paying $3 extra dollars for a smaller portion of fries according to her with the powder, especially when the actual regular order is $5 and the truffle fries are $7 which is only a $2 difference according to the menu) Well she then grabbed my food off counter (I didn’t realize it was sitting there) said she would go dump it and be right back. I proceeded to pay for my pickup order and left a tip. My low rating is for the customer service, the fact the listed prices don’t match, and the fact she seemed irritated I was using the wrong website (not sure how that is my fault) and that for a smaller portion, which was her words, was costing more than even her own menu said. Again on website $6 for regular $7 for truffle On paper menu in restaurant $5 for regular $7 for truffle But for me it was a $3 up charge for truffle powder and the regular was free with my burger. All for a smaller portion too. And on a side note…. The pineapple crème brûlée was frozen ice crystals on inside. The rest of the food was good though. Needless to say I was a bit disappointed.

We had a bridal shower at Brook's and it was a great event! The team at Brook's was fantastic to work with. They were responsive, flexible and very helpful. The food was great and reasonably priced. They have a comprehensive bar menu. The service was excellent. They allow you time to come in before your event to decorate the space which made it feel more personal for the soon-to-be bride and groom. The food and vibe is casual.