November 2021 we were told that the events coordinator was leaving and a new coordinator would be starting. Beginning with our food tasting, I reached out to schedule this because ...I hadn't really heard anything and the wedding was coming up quickly. My husband and I attended complimentary, and were planning to pay extra for the full meals we were told would come for both of our parents. Besides the fact that we were only served samples of everything instead of the full meals we were told to expect, the food was cooked poorly and was far below expectations, not something you want for your wedding guests. After expressing our concerns and that we were unhappy we were provided a "complimentary" redo of the meals for our full party which meant making the hour drive there and back again, but this time receiving the food we expected. Leading up to the wedding, while, I reached out multiple times to the new events coordinator, Lexi, with details and questions, there was very little I felt Lexi was asking of me even though I was spending a lot of time planning things it seemed she knew little about. But I "trusted the expert" to know. Rehearsal did not go smoothly due to lack of knowledge on Lexi's end.
The day of the wedding we had to search to find out where the bridesmaids and I were supposed to go as no one greeted us. We were freezing as we were getting ready with no access to the thermostat and they were unprepared for our hair and make up vendors. Lexi did not check on me and the party once, she did not know what she was doing to set up, my bridesmaids were running around all morning trying to make sure I didn't know the chaos going on (and truthfully still don't know completely), and no one was helping to coordinate pictures to make sure me and my husband did not see each other or help with getting parties moved around at all. The ceremony started 20 minutes late because they didn't open the doors until 5 minutes before the ceremony while I waited upstairs for 50 minutes waiting for direction. It was at this time that Taylor came in and said that she would taking over for Lexi. We later found out that Lexi had dismissed herself into the kitchen for the rest of the night because when asked if she could help us after getting no help from her, she reported she had been "banished from doing her job." During cocktail hour we used 2 different rooms because of rain but no one was telling people to use the other room so hors d'oeuvres were not eaten and there were no forks for prime rib. While Taylor did an excellent job stepping up and I cannot complain about her at all, we had no direction all night. When it was time to cut the cake, no one was there to direct us, late night snacks were announced as being out as per the schedule but they weren't out and we spent so much time looking for someone to help all night it was ridiculous. I also didn't get cake because of this. (not that I could have eaten it because again we were left with no forks) Additionally, we had favors that were meant for children and favors meant for adults. They were clearly different, there were signs addressing this, and Lexi was informed. The youth favors were not put out and I had to call parents apologizing for the kids getting the wrong favors. We were later informed by multiple staff that this was only their 3rd wedding due to the new gm firing everyone. No one has reached out to me in lieu of knowing these things. Not that anything they can do will fix it anyway.