I got married in January, and felt that I should let others know a little bit about Brown Floral. After seeing all of their great reviews I reached out to them to schedule a consultation. They actually responded right away, but not all that pro...fessionally. I went to the appointment and felt that we were just going through a checklist with no personalization, care, or professionalism. At the end, she said that she would get back to me with a proposal in the next week. Well, 2 weeks later I emailed them as I had not heard from her. Never heard back again. I did not try any harder as I had found another florist that I was very excited to work with. Even after I started working with the other florist, I reached out just to let them know that I would not longer be working with them, and they never responded. After this experience, I looked back at their reviews to discover that a good majority of the reviews raved about Susie. To my understanding, Susie no longer works with this company. I would suggest doing your research and make sure you are getting good service prior to using them.