Buca di Beppo Paradise

ng short of abysmal—even after raising repeated concerns with the manager on-site. To begin with, there were only two servers assigned to our entire party of 35. Shortly after we were seated, trays of water were brought out and then inexplicably left outside the dining room. Our guests had to distribute the water themselves, and there wasn’t even enough for everyone. This set the tone for the rest of the evening. Drink menus were placed on the tables, but they included items that were not actually part of our package—information the servers themselves weren’t even aware of, and we didn't know either as we had gotten the premium package and thought all drinks were included. It took 50 minutes for the groom to be informed that the drink he ordered wasn’t included, only after we asked why drinks still hadn’t arrived nearly halfway through our event time. We would have gladly paid extra had we been informed earlier—especially since the groom was covering the bill. Incredibly, no one on staff ever even asked who was hosting the event. As the bride, I didn’t receive my drink until 55 minutes into the dinner—and when it finally arrived, it was a 4oz pour of Pinot Grigio, despite having ordered a 9oz. We were later told the package only included 4oz pours, though this wasn’t noted on our open bar description, and the staff were clearly unaware of it as well. When I raised this issue with the manager, she stated that the dinner was supposed to be three hours long and offered to extend the open bar. However, this contradicted the way it was sold to us by the catering department. We had already made plans, including a limo pickup at 8:00 PM for a show we had tickets to, so an extension was not an option. Service only continued to deteriorate. When appetizers were brought out, they were again left outside the room on trays. I had to once again find the manager and ask that the staff actually serve them, especially because the calamari was getting cold—and cold calamari is just gross. Unsurprisingly, it was indeed served cold. There was also zero communication to guests about how food would be served. After the salad and pasta, many thought the meal was over. The chicken entrées—Marsala and Saltimbocca—were eventually served, but the accompanying sides (mashed potatoes and Brussels sprouts) didn’t arrive until after everyone had finished their main course. The two gluten-free meals we had explicitly requested also weren’t served until this late stage. In total, I had to speak to the manager at least four separate times, and each time the service failed to improve. Her only concession for the complete chaos was to not charge the groom for the margarita he ordered— which he received an hour into the dinner and even after the second one he ordered was never received. We paid for an open bar, yet kess than a third of our guests ever received a second drink, let alone the benefits of an open bar. This dinner was meant to be a joyful, celebration with our closest family and friends before our wedding day. Instead, we were left embarrassed and deeply disappointed. The entire experience gave the impression that this restaurant had never handled a large event before. If you are looking for a place to host a large event, I would skip this one and find a restaurant who can actually handle a large event and won't disappoint you and your guests, there are a lot better options in Las Vegas. We even tried emailing the corporate office twice and they have yet to bother to respond and that tells you how little they care about their customers.