Buttercooky Bakery

ted on this. I will give it to her, everyone loved it and there was NOTHING left at the end of the night, all 3 tiers were eaten!!! Our cake tasting was my favorite part, we got to choose as many cakes and fillings as possible and tried out different combos. We were also able to then bring the tasting home to share with our family, which was great. The cakes and fillings were all fresh, moist, and delicious. I loved that Buttercooky allowed us to choose whatever we wanted, and we were able to have 4 different cake combinations within the 3 tiers. The top layer had 2 cake flavors, 2 different fillings, middle layer (extra tall layer) had 3 cake flavors with 3 different fillings, and the bottom layer with 2 cake flavors and 2 cake flavors. There was literally 1 piece left over that was saved for us the next day and it was still moist, fresh and tasty!! They also replicated the picture I provided them, perfectly. HIGHLY recommend.

led. The cake was good! But my goodness, the service here is absolutely horrific. Every single phone call to this place entails being on hold with an infuriating version of La Vie En Rose on repeat for prolonged periods of time. The person who answers is always a clueless teenager who has absolutely no idea how to answer your question. They will usually put you back on hold, consult with others, come back on the phone, and either not understand your original question or direct you to a department that is not there or not reachable at the moment. So then you have to e-mail. The responses to my e-mails always seemed like the person read the first line of my e-mail and just gave up. The information sent back was never accurate or in response to my question. They never quite understood what I wanted, and could barely get me accurate pricing on add-ons for my cake. When I asked for add-ons they were constantly wrong and we had to keep calling back. When we called because the e-mail didn't answer or address what we wrote, we once again, after a long time and multiple people, would be connected with a manager, who would sound like 2 years older than the teenagers answering the phones and only knew slightly more. Finally, we got so frustrated with them that my husband and I just went for a plain white cake and had our florist decorate it. We had literally zero faith that what we ordered otherwise would be completed as ordered or well. The tasting itself was good. They give you a box with little plastic cups of the flavors you select, and you do the tasting at home and e-mail them the flavors you want. Ultimately, our plain white four tier cake was nice. It was a white cake. It had the flavors we requested. It was delivered. No real snags there. If you are going to a guest's house or are throwing an event and just need a regular cake or baked goods, go ahead and get things here. They are very delicious (though be advised that there may be a line). If you are getting married, and you have any option NOT to use them, I would not. The amount of stress and wasting of time they caused me is just not worth it. One of the worst vendors associated with my wedding, unfortunately. Hopefully they will take constructive criticism and improve!

omplain it’s also a hopeless case because the manager is also unpleasant please buttercooky bakery train your staff with good customer service clients like myself spend a lot of money on our baked items and will certainly like some good service !!

ring process very easy. We were thrilled with the results.

essional.

ep walking back to the manager to ask her for a price, if they could recreate the cake we wanted. Then, our price for a very simple cake was priced at $895– without delivery, without a gift of a small cake for our one year anniversary! This was the only bakery we had checked out—thank goodness we did not go with them!!! We received two separate quotes from two different bakeries in the area, $600/$500 for the same cake. We went to a tasting at the place that offered the cake for $600 and it was WAY better than at buttercooky! Buttercooky’s raspberry mousse (which is what we wanted) was like little square sponges. The raspberry mousse at Dortoni Bakery was light, fluffy smooth. I’m just annoyed this place couldn’t bother to have an adult speak to us, had mediocre cake and priced us $300-$400 MORE than other places. I would *definitely* recommend looking around at other places.

eral. Although the ordering process was fairly straight forward, the pickup process was not. They couldn’t find my order for over twenty minutes the day before my wedding, which made things quite unpleasant. You would think for such an expensive and established business this would be at least computerized. The cake was beautiful and delicious but the overall process was just disappointing.

Chelsea and Annalee at Buttercooky was very helpful. I had an issue and they cleared it right up for me. I will definitely recommend and use them again!

couldn’t believe how perfect both cakes were! The process was easy, we worked with Jackie who was attentive and very helpful Even though we had requested it early, the delivery was right on time! They are the best!

e didn't have hard fondant which is usually undesirable... and has to be peeled of or eaten around. The cake was wonderful!!!

the cake pops were not wrapped. They told him it would just be a few minutes. He had to wait an HOUR and a HALF for them to wrap 35 cake pops! This made him late to our daughter's party. Then, when we sliced into the cake the filling was wrong. I called the bakery and asked for a manager. The "acting manager" Joann was barely apologetic and told me the real manager would call me in 3 days. They never called. This place sucks. I will NEVER go back there. Don't trust them to get your order right or follow up with good customer service. Do NOT trust them with your wedding!

! The cake tasting went well and the guest loved the cake flavors we used:)

la. The cake was still amazing, but was just missing one requested detail. Overall, great job!

having different flavors on the tiers. But most of all, their cakes are delicious! The perfect amount of sweetness, freshness, everything is perfect balanced, our guests loved it! Thank you!

ld that the woman in charge of the wedding cakes was too busy to meet with us, so a server from behind the cake counter would be running the tasting--A little weird since we had a scheduled appointment, but we were there to taste the cake so OK. Note, we could see the wedding cake woman at her desk in the adjoining room but she never acknowledged us. We started tasting and started asking questions, basic questions, like the prices of various options. The person serving us could not answer any of our questions. After each question she would run over to the woman behind the desk, (Lorena), ask her the question and come back with an answer. Remember the woman in charge, Lorena, is sitting right in our view, just a few feet away from us, We asked to speak directly with her but again were told she was too busy that the server would find out the answers for us. This woman in charge NEVER ACKNOWLEDGED US! After a few rounds of this craziness my fiance approached Lorena, called her out for being unprofessional and we left. What a disappointment!

s taken care of. The debate was on, red velvet or canoli cream! The appointment was set, and we were going to try 4 different types of cake. We arrived at the bakery, and they had no appointment for us, no cake samples were prepared and the young woman we were dealing with gave us an attitude and was completely disrespectful. We ended up working with a manager, who had the bakers bake samples for us to try, but the taste in our mouths was so sour from the experience, that we really were not able to enjoy the tasting. I had fears that my wedding cake order would not be put through, or lost, but the manager said that she would take care of this. Of course, it was not told to use until this day that red velvet was extra, but we decided to do it anyways. They also had a book of cakes that were included, so we selected one of those. I had brought a picture with me of fondant flowers that I wanted to include, they charged extra for that as well, but I wanted them so we added that on. The cake arrived, and it looked ok. It was not like the display picture that they had, and the flowers looked nothing like the pictures I had given the bakery as a reference. To be honest, it wasn't a big deal in the grand scheme of things on my wedding day, but I do realize to some it might have been a huge deal. The cake was delicious, but the appearance was not what I requested, and the service was not great as well. Not much went wrong with our wedding planning, so I am thankful, but this experience was unpleasant. I would not recommend buttercooky bakery, and will probably not use them for other events moving forward.