Buttercooky Bakery & Café

ests didn’t really eat cake anymore, but my mom absolutely insisted on this. I will give it to her, everyone loved it and there was NOTHING left at the end of the night, all 3 tiers were eaten!!! Our cake tasting was my favorite part, we got to choose as many cakes and fillings as possible and tried out different combos. We were also able to then bring the tasting home to share with our family, which was great. The cakes and fillings were all fresh, moist, and delicious. I loved that Buttercooky allowed us to choose whatever we wanted, and we were able to have 4 different cake combinations within the 3 tiers. The top layer had 2 cake flavors, 2 different fillings, middle layer (extra tall layer) had 3 cake flavors with 3 different fillings, and the bottom layer with 2 cake flavors and 2 cake flavors. There was literally 1 piece left over that was saved for us the next day and it was still moist, fresh and tasty!! They also replicated the picture I provided them, perfectly. HIGHLY recommend.

ttercooky as the wedding cake vendor in our package, I was thrilled. The cake was good! But my goodness, the service here is absolutely horrific. Every single phone call to this place entails being on hold with an infuriating version of La Vie En Rose on repeat for prolonged periods of time. The person who answers is always a clueless teenager who has absolutely no idea how to answer your question. They will usually put you back on hold, consult with others, come back on the phone, and either not understand your original question or direct you to a department that is not there or not reachable at the moment. So then you have to e-mail. The responses to my e-mails always seemed like the person read the first line of my e-mail and just gave up. The information sent back was never accurate or in response to my question. They never quite understood what I wanted, and could barely get me accurate pricing on add-ons for my cake. When I asked for add-ons they were constantly wrong and we had to keep calling back. When we called because the e-mail didn't answer or address what we wrote, we once again, after a long time and multiple people, would be connected with a manager, who would sound like 2 years older than the teenagers answering the phones and only knew slightly more. Finally, we got so frustrated with them that my husband and I just went for a plain white cake and had our florist decorate it. We had literally zero faith that what we ordered otherwise would be completed as ordered or well. The tasting itself was good. They give you a box with little plastic cups of the flavors you select, and you do the tasting at home and e-mail them the flavors you want. Ultimately, our plain white four tier cake was nice. It was a white cake. It had the flavors we requested. It was delivered. No real snags there. If you are going to a guest's house or are throwing an event and just need a regular cake or baked goods, go ahead and get things here. They are very delicious (though be advised that there may be a line). If you are getting married, and you have any option NOT to use them, I would not. The amount of stress and wasting of time they caused me is just not worth it. One of the worst vendors associated with my wedding, unfortunately. Hopefully they will take constructive criticism and improve!

that taking your order for cakes when asked for the manager to complain it’s also a hopeless case because the manager is also unpleasant please buttercooky bakery train your staff with good customer service clients like myself spend a lot of money on our baked items and will certainly like some good service !!

ng. It was so good my guests wanted seconds! Dee made the ordering process very easy. We were thrilled with the results.

rtunately every employee we worked with at the Bakery was unprofessional.

who might help us in executing our design. The girls had to keep walking back to the manager to ask her for a price, if they could recreate the cake we wanted. Then, our price for a very simple cake was priced at $895– without delivery, without a gift of a small cake for our one year anniversary! This was the only bakery we had checked out—thank goodness we did not go with them!!! We received two separate quotes from two different bakeries in the area, $600/$500 for the same cake. We went to a tasting at the place that offered the cake for $600 and it was WAY better than at buttercooky! Buttercooky’s raspberry mousse (which is what we wanted) was like little square sponges. The raspberry mousse at Dortoni Bakery was light, fluffy smooth. I’m just annoyed this place couldn’t bother to have an adult speak to us, had mediocre cake and priced us $300-$400 MORE than other places. I would *definitely* recommend looking around at other places.

l students who are not super knowledgeable about pastries in general. Although the ordering process was fairly straight forward, the pickup process was not. They couldn’t find my order for over twenty minutes the day before my wedding, which made things quite unpleasant. You would think for such an expensive and established business this would be at least computerized. The cake was beautiful and delicious but the overall process was just disappointing.

f the cake. My guest raved about how beautiful and tasty it was. Chelsea and Annalee at Buttercooky was very helpful. I had an issue and they cleared it right up for me. I will definitely recommend and use them again!

ke which was ridiculously amazing. They did great work! Everyone couldn’t believe how perfect both cakes were! The process was easy, we worked with Jackie who was attentive and very helpful Even though we had requested it early, the delivery was right on time! They are the best!

e layers were phenomenal!!! The cake was moist and flavorful!! We didn't have hard fondant which is usually undesirable... and has to be peeled of or eaten around. The cake was wonderful!!!

ded on the order.) when my husband arrived to pick up the order the cake pops were not wrapped. They told him it would just be a few minutes. He had to wait an HOUR and a HALF for them to wrap 35 cake pops! This made him late to our daughter's party. Then, when we sliced into the cake the filling was wrong. I called the bakery and asked for a manager. The "acting manager" Joann was barely apologetic and told me the real manager would call me in 3 days. They never called. This place sucks. I will NEVER go back there. Don't trust them to get your order right or follow up with good customer service. Do NOT trust them with your wedding!

om the pics and what I described to them they did a fabulous job! The cake tasting went well and the guest loved the cake flavors we used:)

dding and vanilla custard on the inside, but only received vanilla. The cake was still amazing, but was just missing one requested detail. Overall, great job!

erent options and what flavors go well together and flexible in having different flavors on the tiers. But most of all, their cakes are delicious! The perfect amount of sweetness, freshness, everything is perfect balanced, our guests loved it! Thank you!

rong. My party of four arrived, we sat down and were promptly told that the woman in charge of the wedding cakes was too busy to meet with us, so a server from behind the cake counter would be running the tasting--A little weird since we had a scheduled appointment, but we were there to taste the cake so OK. Note, we could see the wedding cake woman at her desk in the adjoining room but she never acknowledged us. We started tasting and started asking questions, basic questions, like the prices of various options. The person serving us could not answer any of our questions. After each question she would run over to the woman behind the desk, (Lorena), ask her the question and come back with an answer. Remember the woman in charge, Lorena, is sitting right in our view, just a few feet away from us, We asked to speak directly with her but again were told she was too busy that the server would find out the answers for us. This woman in charge NEVER ACKNOWLEDGED US! After a few rounds of this craziness my fiance approached Lorena, called her out for being unprofessional and we left. What a disappointment!

y events.

I to go to buttercooky for a tasting, and was excited to get this taken care of. The debate was on, red velvet or canoli cream! The appointment was set, and we were going to try 4 different types of cake. We arrived at the bakery, and they had no appointment for us, no cake samples were prepared and the young woman we were dealing with gave us an attitude and was completely disrespectful. We ended up working with a manager, who had the bakers bake samples for us to try, but the taste in our mouths was so sour from the experience, that we really were not able to enjoy the tasting. I had fears that my wedding cake order would not be put through, or lost, but the manager said that she would take care of this. Of course, it was not told to use until this day that red velvet was extra, but we decided to do it anyways. They also had a book of cakes that were included, so we selected one of those. I had brought a picture with me of fondant flowers that I wanted to include, they charged extra for that as well, but I wanted them so we added that on. The cake arrived, and it looked ok. It was not like the display picture that they had, and the flowers looked nothing like the pictures I had given the bakery as a reference. To be honest, it wasn't a big deal in the grand scheme of things on my wedding day, but I do realize to some it might have been a huge deal. The cake was delicious, but the appearance was not what I requested, and the service was not great as well. Not much went wrong with our wedding planning, so I am thankful, but this experience was unpleasant. I would not recommend buttercooky bakery, and will probably not use them for other events moving forward.

to get the baker who does the cakes in a timely fashion

which is unusual.

OX 360 and controller on top. Everyone loved it as it displayed my husband's personality to a tee. Not only did it look good but it also tasted great. This is our new place to go for everyday cakes and pastries (they are a full service bakery). Customer service is great. Always busy, but you never feel rushed. So you get good cakes and good service. And the pricing is awesome as well (definitely can't forget that).

t was delicious too as were all the pastries we had at Venetian hour. I've been eating leftovers for a week! I have purchased their cupcakes prior to our wedding and cookies since. They are amazing and I would highly recommend them to anyone who is serious about their sweets!

The cake was butter soft and all of the pasteries were yummy. Look them up they're in New Hyde Park NY

exible with us. We came up with the idea to do individual 8" cakes at each table. We alternated four flavors among our 18 tables and encouraged our guests to venture to another table if they wished to try a different slice. It was a big hit and cost us $450 less than having one big cake!

d and tasted delicious. They were great every time we visited them to do cake tastings and we were really happy with how everything came out. They are also a great bakery overall. I bought lots of food to take home every time I visited!

in America fan so I thought about getting a Shield cake made for him as a surprise to him and our guests. Buttercooky was able to make the entire cake rainbow cookie cake flavored and lined the outside of the shield with red,white and blue rainbow cookies. Needless to say, it was amazing and everyone really enjoyed it. Our wedding cake also came from this bakery as well. It was delicious and they did great butter cream work...not a fan of fondant (gross)!

s of options for our cupcakes, including colors and adding our last initial to the cupcakes. As I was sick the day before our wedding, my fiance picked up to cupcakes. Though the order was placed in my name, they gave him no trouble and offered their best wishes for our wedding. And, of course, the cupcakes were delicious! What a hit!