Butterfly Cakery

n, and we are so very happy to execute any cake or sweet needs you have in mind, anytime! Can't wait to see you around!!

your gorgeous!! Thank you so much for trusting us!! We cannot wait to see your faces around, soon. - Brittany and Butterfly Cakery team

ion pic, and your verbiage sent, I’m not sure where we went wrong. We executed everything on the contract. It took quite a while to execute, so if there was supposed to be other aspects, I’d love to know! It did look just like the pic you’d sent. I am so happy to know the cake was tasty for you and your guests, and that the grooms cake was a hit! Our goal is to make sure we hit the nail on the head so I’m sorry we let you down here. Looking forward to hearing more on how we could have improved this!

reenery around each tier and the base. I have emailed you the sketch and the actual cake picture we took before we left. Additionally, there were no other cake flowers on or around the cake table for our team to apply and no additional direction to do so. Just the greenery. I am sorry it was stressful for you, but that was 100 percent out of our contracted obligations and it was not requested of us when we got there. I do remember our designer stating it took a while to put all the greenery on, so there would have been plenty of opportunity to relay to her you’d changed your mind. At that point we would have added them. I hate to see that out of all the work we did on our end warranted a 2 star review. We put a lot of hard work into creating cakes that both taste and look great. What you’re reviewing us for has nothing to do with our services. We executed exactly what you’d asked of us.

was honored to be apart of your special day. We can’t wait to hear how he top saver pans out. Congrats seeet gal. You mean the world to us! Thank you for choosing us!

best in life as you deserve it!

wo and then Executing these cakes in a way that was beautifully and uniquely reflective of each of you was the best! Thank you so much for trusting us, working with us, and allowing us to be apart of your big day!

t for us, thus it was a chain reaction. I remember discussing with you that it would be better to have it delivered on the actual time we arrived that day. Since you had concerns, we said we’d indeed deliver earlier. So, this was definitely our fault in terms of not actually executing that request. We did get in and out prior to your guests arriving, as discussed. As far as the presentation; we failed you in that the cupcakes were in jumbo cupcake papers instead of regular, making the cupcakes look smaller a normal cupcakes. We also were somehow missing the screws to the stand when we got there, so we had to improvise. I am terribly sorry we let you down in that sense as it changed the vision of your set up. The refund covered this as well as much more. We definitely don’t believe that the cake itself looked anything less than what we’d normally execute. Onsite Zach even said “the cake part looks good”. We also had comments from other people that it was, indeed, pretty, even though it wasn’t on the stand. I understand that since the vision was not perfect, you were not looking at the details in the same way you would have had it been on the stand and with proper cupcake cups. With all of this said, we simply feel terrible that you were unhappy. We wish you the best moving forward.

ch for trusting us! It sincerely validates all the hard work we put into it!

ans. If we make a mistake of ANY kind, we make sure we go above and beyond to correct that mistake. We honestly felt that we could not cater to your specific needs throughout this process. Even after the upset over the missed tasting flavor. Again, we are very sorry for the tasting mistake. We really did want to make it up to you. We offered for you to come back in for a tasting for the Mexican chocolate flavor since our schedule consistently disallowed for us to get the tasting to you, and then our delivery guy did indeed fumble the tasting box (embarrassingly), but you would only take it as a delivery. This is really something we do not offer normally, and we know no other baker with our volume offers, either. I did relay that to you in hopes that you would understand. I know that many big box bakeries have a zero tolerance. We try to be different in that way. I do want to clear the air regarding the contract termination and full refund. As stated in our email to you regarding such, we decided to offer a full refund because we felt we were not a good fit for your needs, and definitely not because of our booking schedule. We did state that our with our schedule there was an issue with delivering the Mexican chocolate tasting, so perhaps there was confusion there. We refunded you back on May 11th, which left you 5 months to find another bakery. We even offered to refer you to such. Since your wedding was under 50 guests, we knew that almost any medium to large sized bakery would be able to accommodate you, effortlessly. It is so unfortunate that you feel we have let you down in such a way. We did feel you were unhappy from the very beginning. When your sister was so upset about the tasting mishap, I relayed then that it would be okay if she would like to not continue the tasting and move on. It was sincere and warm, with her best interest at hand. The last thing we want to do is to go into contract with someone who is unhappy before it begins. It is imperative for our clients to trust us and not feel skeptical... We are so happy you have found a baker for your October wedding. We are sorry, however, that you felt scrambled, as that was not our intention. We really just wanted to make sure that at the end of this journey, you were 100% happy with your wedding day. We have never, and do not intend to ever, terminate a contract. This was a very unique situation.

our studio, we reprioritized all of our tastings. After speaking with Christy, we have cancelled all other appointments and are set to come out to you today at 5pm, along with a full tasting. We are very sorry for the mix up, and are happy to make it up to you, your daughter, and your family with any opportunity you give us. We sure hope our meeting tonight will shed a new light on this, and hopefully we will be able to execute a gorgeous cake for your daughter's big day. We will see you all at 5pm.

are here to service you anytime you may need. Our very best, The TBCF Family.