We took days deliberating as we didn’t take it lightly to leave a poor review, especially when many small businesses are struggling during the pandemic. But we feel it was necessary that other wedding couples know what our experience was. The w...
edding cake is one of the center pieces of any wedding & our experience with Cakabakery caused our wedding planner & party an undue amount of stress on the wedding day.
Our early interactions with Cakabakery were fine – we found the flavors we liked and settled on dates. Cakabakery has several positive reviews, but they also have a number of negative reviews which we wished we had paid more attention to as they were reflective of our experience.
There were numerous things that went wrong on our wedding day: (1) Timing/tardiness – we were told the cake would arrive anytime after 8am; our ceremony was at 4.30pm & the cake arrived at 2pm. While this may be okay, if Cakabakery requires a 6-hour delivery window, they ought to mention it as our wedding planner/party were scrambling to contact Jason & his staff. (2) Ability to be contacted – as time was running short before the ceremony, members of our wedding party/wedding planners were frantically trying to contact Jason or his staff via phone, email and FB messenger. We were not able to get in touch with anyone till mid-afternoon. Several friends went to Meijer and were rush ordering a new wedding cake. We were not told of the debacle and we received an account from several people the next day. When we debriefed with Jason a few days after, as we believe there are two sides to every story, he told us they are not open on Sundays and because it was a holiday weekend, they were not easy to reach. We were surprised this was an excuse. (3) Professionalism – the staff who turned up late to deliver was rude and unapologetic. Jason's reason was the staff was not a “people person”. If that's the case, have someone else deliver the cake. Jason seems nice enough, but he was tone-deaf for a business owner and not surprised at what happened. When one of our family members talked to Jason, he was not apologetic, but rather cavalier about having great reviews from others. (4) Taste/Quality – Jason prides himself on having the best caliber cakes & decorators in Michigan. While the cake tasted ok, the decorations were amateur and missed the ball from photo examples provided. It also looked like 90% of the cake was left undecorated and the sheet cake was nearly frozen in parts. We have lived in cities across the country and around the world and we appreciate high quality craftsmanship, but our cake was not so. We have had cheap, basic cake from stores such as CostCo which have been much higher quality than Cakabakery's.
From the service & quality, Cakabakery might be ok for a weekend drive-by for cupcakes or birthday cakes. Unfortunately, they were not up to the task for our wedding cake. It may be conceivable that they had an off-day for our wedding, but their lack of understanding, empathy and professionalism reeks of a mediocre bakery. We're hoping this review will be constructive for Jason and his staff as they work with future couples.
Unfortunately for Cakabakery, many who attended our wedding are in the catering & wedding planning business in the GR & Western MI area. There was immense disappointment in the quality & professional attitude of Cakabakery & hence, it will be unlikely that Jason nor Cakabakery will be recommended for future events involving us.