Cakes by Gray

Melissa was fantastic. From her unique flavor combinations, of which we were able to try all at her thorough tasting, to the absolutly beautiful cake and cupcakes she created for us, she was amazing! Her artistry really shines through and her love of creation. She was professional in delivery and set up and worked well with our wedding planner. We could not have imagiend a more delicious cake.

Melissa forgot my wedding cake. No call, no show and we were left with nothing after paying in full two months prior. After leaving a one-star review on Google, she threatened us with legal action by "slander" even though slander would have to be false information. Obviously that has not happened because there is no such thing as slanderous truth. There's nothing false about me and my guests not eating her cake because it wasn't there. She demanded I not only take down my review, but also somehow possess the bodies of the guests at my wedding who also chose to leave a bad review so those could be taken down, or else face a lawsuit. Even though each and every one of those guests dealt with the negative consequences of her mistake as well. The cake was supposed to feed 40, meaning 40 guests are at liberty to be upset. Her excuse to me on a phone call made in anger (after telling me in email that all further contact would be from her attorneys) was that we did not send her a timeline, but she never asked for one and this was not in the contract. On the phone, she said she did not forget it at all...which means she purposely blindsided a bride without so much as a phone call just because that bride didn't adhere to an imaginary requirement she made up to cover up her unprofessionalism. You decide if you want to do business with that. I feel every bride deserves to at least be warned of the possibility of her business practices getting in the way of your receiving the desired product. She indeed failed to silence or intimidate me, but I should never had to deal with the harassment in the first place (on my honeymoon at that) after she is the one to have been in breach of her own contract. Her words from her email say so much: "I was prepared to write you a very apologetic email today with multiple ideas on how I could make up for this, but you have gone too far." So I no longer deserve an apology either, especially because she is convinced she did nothing wrong. After all, if she purposely didn't give me a cake, what's there to apologize for? She is being a child throwing a tantrum who can't face the consequences of her gigantic mistake. Please go with a bakery who will make you a real cake, not an imaginary one that comes with imaginary rules.

To make a long story short I asked for my contract from Melissa about a month after the tasting and after giving her $500 deposit. She emailed me back saying that she was going on a vacation and will write the contract after she returns. Every other vendor I have worked with has been able to get me a contract in less than 2 days. I kindly asked for a refund of $450 (minus $50 for the tasting) and gave Melissa ample time to reply. She finally did and said she was taking out an extra $50 for "a retainer fee" (mind you, nothing has been signed at this point so this fee is fiat). She also reminded me that she did not have to refund me anything at all and had every right to keep all of the $500. It shouldn't have taken a month to get a contract from her. Melissa never communicated as to why it was taking so long for her to complete a contract. Anyway, for any brides out there: please, please, please get a contract signed by both parties before giving any vendor any money.

Absolutely disappointed by Melissa’s professionalism and commitment to her clients. With my sister’s wedding being canceled due to a mandated order by Governor Cooper regarding the COVID-19 virus, we reached out to Melissa with heavy hearts to discuss our order. Instead, she had not responded to any calls, voicemails, or emails. As a professional, it is her job to act responsibly, and with the upmost regard for clients. Melissa has decided to profit from a national pandemic. Shame!