Cameo Cakes

cake was NOT decorated the way I had requested. I heard one excuse after another and she was extremely argumentative. She DID offer to have someone come in and redo it plus deliver. My issue with that was that I did not trust I would have had it on time for the party. She was aware with plenty of time to fix it, that it was wrong but, chose not to. The first thing she did do when she brought my cake out was to say “we’ll I need to explain something on your cake.” I had requested a saying on the cake and it was written to big to fit it on the bottom of the cake so the last word was stuck on the front. The cake itself was good but, I also wanted to it look great and how I had requested. I was told the decorator thought it looked better the way she made it but, it wasn’t for her. She offered to give me a partial refund and did but, that was also an argument followed by excuses. After her arguing with me and giving me every excuse she could come up with, I had to ask if she was going to honor what I was told by her over the phone. She reluctantly open the register and gave me 25% of my money back. She did not hand it to me but, put it on the counter. This was for a very special occasion and it was important to me it be made specific to my requests. I understand that when ownership changes other changes will also come with that. I guess the previous owners just set my expectations higher then what I got this time. In response to the owner. The prior cake was the same size and I’m happy to show you. The previous cake looked amazing and the decorator used the space she/he had to make it the way it was requested. This was a very bad experience and I was shocked to find out it was the owner I was interacting with.

ow) in-laws were complained to about having to deliver on a dirt road (we were not told about dirt roads being an issue) and how far out they delivered (which I paid extra for)