The hair and makeup artists are wonderful! They are really great and receptive to your concerns and adjustments to your look if you see anything you don't like. The reason for the "3 stars" is because when I hired them in January, I did not hea...r back from them till June. My wedding was in August. Per the contract I signed, my trial was suppose to be in May. In April I called them, no answer. I emailed them, no answer. I filled out the trial form, no answer. I facebook and instagram DM'd them, no answer. I showed up to their literal doorstep, no one was there, and I made it a point to go on a Tuesday AND thursday when they wouldn't be at a wedding, and still no answer. I wasn't until I called their parent company in Philadelphia that someone actually returned my calls. They explained that management was changing and they were in the process of setting up trials, to which I appreciated, but it was 2 months out from my wedding and I thought I would be doing my own hair and makeup because no other artists would be available on such short notice. I know they were experiencing some changes with COVID and I can't even imagine how hard it was for the wedding industry, but after contacting them off every platform and leaving messages everywhere, I thought the communication could have been handled better. But like I said, the hair and makeup artists were fantastic and I would hire them again but the communication I experienced is not something I would wish upon other brides because it was extremely stressful.